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Eva Kemp

Support staff

September 8, 2016 at 12:08

Hello,

Please try to delete “woocommerce” folder in the directory wp-content/themes/classico/ and reupload it from the theme package.
After that check Cart page.

Regards,
Eva Kemp.

#139210 Copied In reply to: Major Issues With Shopping Cart Page

Eva Kemp

Support staff

September 8, 2016 at 08:38

Hello,

I’ve disabled Object Cache in W3 Total Cache settings. Clear browser cache and check plugin work now.
It’s working on my side now.

Regards,
Eva Kemp.

#139186 Copied In reply to: WooQuotation Plugin Issue with WooPress

Eva Kemp

Support staff

September 8, 2016 at 08:03

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139183 Copied In reply to: Can Blog page be modified?

Eva Kemp

Support staff

September 7, 2016 at 19:35

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139162 Copied In reply to: CART PAGE: NO CHECKOUT BUTTON

Eva Kemp

Support staff

September 7, 2016 at 18:55

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139159 Copied In reply to: Product search on products page sidebar

Eva Kemp

Support staff

September 7, 2016 at 17:54

Hello,

You need use Woocommerce Product Search widget in Appearance > Widgets and add it to Shop Sidebar area.

Regards,
Eva Kemp.

#139152 Copied In reply to: Product search on products page sidebar

Eva Kemp

Support staff

September 7, 2016 at 17:48

Hello,

I checked your site on mobile and didn’t see any issues with scrolling.
What iPhone version are you using?
Do you experience such issue on Android too?

Regards,
Eva Kemp.

#139150 Copied In reply to: problem with scrolling in iphone

Eva Kemp

Support staff

September 7, 2016 at 16:41

Hello,

Please check video files:
https://www.dropbox.com/s/1b2seid4g08c6sm/video.mp4?dl=0
https://www.dropbox.com/s/rekb2depo9waxp0/video2.mp4?dl=0

As you can see the same issue with the slider persists with default WordPress theme too.
This is not related to our theme.

Regards,
Eva Kemp.

#139143 Copied In reply to: Rev Slider not compatible with Woopress – As confirmed by Themepunch

Eva Kemp

Support staff

September 7, 2016 at 16:17

Hello,

Try to delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from the theme package.

Regards,
Eva Kemp.

#139138 Copied In reply to: CART PAGE: NO CHECKOUT BUTTON

Eva Kemp

Support staff

September 7, 2016 at 14:40

Hello,

We can’t access your site now:
http://storage9.static.itmages.com/i/16/0907/h_1473255648_1422760_de98129991.png

Check the issue with your hosting provider support.

Regards,
Eva Kemp.

#139126 Copied In reply to: Langage/filters & others questions

Eva Kemp

Support staff

September 7, 2016 at 14:29

Hello,

Theme update should be released approximately in a week.
You can download new plugin version here https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

#139120 Copied In reply to: PHP 7

Eva Kemp

Support staff

September 7, 2016 at 14:25

Hello,

We don’t recommend to remove padding values as they are added in bootstrap framework by default.
The page is shown fine even with paddings. So just keep them.

Regards,
Eva Kemp.

#139119 Copied In reply to: Mobile space 2

Eva Kemp

Support staff

September 7, 2016 at 12:30

Hello,

To remove tabs follow the instruction from Woocommerce documentation https://docs.woocommerce.com/document/editing-product-data-tabs/#section-1

Regards,
Eva Kemp.

#139105 Copied In reply to: Product page to look like normal page using own template
Eva Kemp

Support staff

September 7, 2016 at 12:00
Hello,

For order details page add this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
.woocommerce-OrderUpdate-description.description a {
    font-size: 12px !important;
}
```
Single product page is shown correctly. There are padding values for container http://storage6.static.itmages.com/i/16/0907/h_1473245853_5003465_6c2f8640a7.png . There is no horizontal scroll as for other pages you showed. So there is no problem on single product page.

As for Orders page white space is shown because of the table http://storage4.static.itmages.com/i/16/0907/h_1473246016_2191704_d145baf8de.png and there is horizontal scroll to view it fully.

Regards,
Eva Kemp.
#139100 Copied In reply to: Mobile space 2
Eva Kemp

Support staff

September 7, 2016 at 11:50

Hello,

You uploaded white logo image http://genuineappleaccessories.co.uk/wp-content/uploads/2016/04/Gen-App-Logo-White-300px.png , change it in the home page editor > Logo image for this page section on the right side.

The problem with Rev Slider is related to this plugin, this is how it works after update.

Regards,
Eva Kemp.

#139098 Copied In reply to: Rev Slider not compatible with Woopress – As confirmed by Themepunch

Eva Kemp

Support staff

September 7, 2016 at 09:40

Hello,

Unfortunately it can’t be done. “Sidebar for mobile” option is set for all pages.

Regards,
Eva Kemp.

#139088 Copied In reply to: Switching side of sidebar – Single Product Page

Eva Kemp

Support staff

September 7, 2016 at 08:32

Hello,

This is not enough to edit theme files. On our demo currencies are added in php file just as an example. If you want to get multi currency option try to use this plugin https://wordpress.org/plugins/woocommerce-currency-switcher/ .
Also to have multilingual site you need use WPML plugin which is compatible with our theme.

Regards,
Eva Kemp.

#139084 Copied In reply to: currency help

Eva Kemp

Support staff

September 7, 2016 at 08:27

Hello,

We don’t recommend you to use PHP 7 for now. Our theme isn’t compatible with it.
Our developers are aware of this issue and will fix it in the theme updates.

Regards,
Eva Kemp.

#139081 Copied In reply to: PHP 7

Eva Kemp

Support staff

September 7, 2016 at 08:25

Hello,

You can create gallery using Visual Composer element “Image Gallery” in VC editor.
Please try it.

Regards,
Eva Kemp.

#139080 Copied In reply to: Portfolio style

Eva Kemp

Support staff

September 7, 2016 at 08:20

Hello,

Are you using 3rd-party plugin for it?
Please take our apologies but we don’t provide support for 3rd-party plugins and it requires additional customization which is beyond our basic support scope.

Regards,
Eva Kemp.

#139078 Copied In reply to: Woocommerce: Pay with Amazon button appears as notice on top of checkout page.
Eva Kemp

Support staff

September 7, 2016 at 08:16
Hello,

– On cart page space is present because of the button and css code you added for it:
```
.btn.filled {
    border-color: #F34827;
    background-color: #F34827;
    border-radius: 5px;
    text-transform: none;
    font-size: 15px !important;
}
```
Change font size value to less and check then.

– Please show direct pages and provide WP admin credentials.

– I don’t see white space on single product page. Please show a screenshot.

Regards,
Eva Kemp.
#139076 Copied In reply to: Mobile space 2
Eva Kemp

Support staff

September 7, 2016 at 08:04

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139072 Copied In reply to: problem with sidebar product categories in shop page

Eva Kemp

Support staff

September 6, 2016 at 18:46

Hello @deea.b22@gmail.com,

Please try solution described in this article:
http://customizewp.com/eliminate-render-blocking-javascript-and-css-above-the-fold-content-in-wordpress-w3-total-cache/
Also you can try this plugin https://wordpress.org/plugins/footer-javascript/

Regards,
Eva Kemp.

#139057 Copied In reply to: Speed and Performance Issues with Woopress

Eva Kemp

Support staff

September 6, 2016 at 18:42

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139053 Copied In reply to: Urgent Help Needed!

Eva Kemp

Support staff

September 6, 2016 at 18:41

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139051 Copied In reply to: One page menu not scrolling

Eva Kemp

Support staff

September 6, 2016 at 18:39

Hello,

1. You can create Portfolio page using Essential Grid plugin https://www.themepunch.com/essgrid-doc/essential-grid-documentation/

2. Do you want to add gallery on single project or Portfolio page?

Regards,
Eva Kemp.

#139050 Copied In reply to: Portfolio style

Eva Kemp

Support staff

September 6, 2016 at 18:08

Hello,

Yes, change the sizes in Woocommerce > Settings > Products > Display and then regenerate thumbnails https://wordpress.org/plugins/regenerate-thumbnails/

Regards,
Eva Kemp.

#139047 Copied In reply to: pictures in product page

Eva Kemp

Support staff

September 6, 2016 at 16:31

Hello,

We still can’t log in, even via anonymous access.
As to your query try to select menu in “Custom navigation for this page” in the page editor as shown on the screenshot:
https://8theme.com/demo/docs/royal/assets/images/image_26.png

Regards,
Eva Kemp.

#139040 Copied In reply to: One page menu not scrolling

Eva Kemp

Support staff

September 6, 2016 at 16:22

Hello,

Upload screenshots to any web storage (dropbox or google drive) and give us links.

Regards,
Eva Kemp.

#139038 Copied In reply to: Place of the menu bar

Eva Kemp

Support staff

September 6, 2016 at 16:13

Hello,

You’re welcome.

Regards,
Eva Kemp.

#139035 Copied In reply to: ## Urgent ## Out of stock variable added to cart (Pop up notice) //
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