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Forum Replies Created

Viewing 30 posts - 2,221 through 2,250 (of 31,382 total)

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Eva Kemp

Support staff

August 30, 2016 at 15:59

Hello,

You’re welcome.

Regards,
Eva Kemp.

#138337 Copied In reply to: WHITESPACE AT BOTTOM OF FOOTER?

Eva Kemp

Support staff

August 30, 2016 at 15:58

Hello,

Sorry, but we don’t provide support for 3rd-party plugins and don’t guarantee their full compatibility with the theme. Our ajax won’t work with that plugin.
If you want to get Add to cart button working you need disable the option Ajax “Add to Cart” in Theme Options.

Regards,
Eva Kemp.

#138336 Copied In reply to: Ajax Add to Cart issues

Eva Kemp

Support staff

August 30, 2016 at 14:31

Hello,

Please show a direct link of the problem and provide FTP/WP admin credentials in Private Content.

Regards,
Eva Kemp.

#138322 Copied In reply to: Images will not show

Eva Kemp

Support staff

August 30, 2016 at 11:23

Hello,

You need change slider height in the settings:
http://storage3.static.itmages.com/i/16/0830/h_1472552626_2994455_3dd129def4.png

Regards,
Eva Kemp.

#138304 Copied In reply to: Slider revolution screen doesnt fit

Eva Kemp

Support staff

August 30, 2016 at 10:40

Hello,

You’re welcome.

Regards,
Eva Kemp.

#138300 Copied In reply to: Installed new theme and only my website store header remained

Eva Kemp

Support staff

August 30, 2016 at 08:44

Hello,

Please provide us with WP admin credentials in private content to check the code you entered in custom.css. We need to investigate why it’s not working.

Thank you.

Regards,
Eva Kemp.

#138280 Copied In reply to: Plesae Help I need to make my website live asap

Eva Kemp

Support staff

August 30, 2016 at 08:42

Hello,

You’re welcome.

Regards,
Eva Kemp.

#138278 Copied In reply to: Royal doesn't work with Woocommerce Germanized

Eva Kemp

Support staff

August 30, 2016 at 08:41

Hello,

Yes, please try to recreate both pages.

Regards,
Eva Kemp.

#138277 Copied In reply to: Various questions regarding TheLeader

Eva Kemp

Support staff

August 30, 2016 at 08:12

Hello,

Please try this solution:
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action

Regards,
Eva Kemp.

#138272 Copied In reply to: Speed check

Eva Kemp

Support staff

August 30, 2016 at 08:00

Hello,

The issue has been resolved.
Please check your site now.

Regards,
Eva Kemp.

#138267 Copied In reply to: Installed new theme and only my website store header remained

Eva Kemp

Support staff

August 30, 2016 at 07:52

Hello,

Are you talking about the Sign In form on your site?
If so it’s related to Woocommerce. You should ask at their support about your query.

Regards,
Eva Kemp.

#138265 Copied In reply to: Password Strength

Eva Kemp

Support staff

August 30, 2016 at 07:48

Hello,

If you have problems with it we recommend you to contact your hosting provider support. They will check if database data is correct.

Regards,
Eva Kemp.

#138264 Copied In reply to: active template

Eva Kemp

Support staff

August 29, 2016 at 20:16

Hello,

We’ve forwarded your problem to our developer team. You’ll be notified regarding the result.
Thank you for understanding.

Regards,
Eva Kemp.

#138236 Copied In reply to: Installed new theme and only my website store header remained

Eva Kemp

Support staff

August 29, 2016 at 20:04

Hello,

You should contact your hosting provider regarding that error or check database data in wp-config.php file yourself.

Regards,
Eva Kemp.

#138234 Copied In reply to: active template

Eva Kemp

Support staff

August 29, 2016 at 18:40

Hello,

Please update the theme to 2.7.3 version and check VC after that.

Regards,
Eva Kemp.

#138228 Copied In reply to: Updated to WordPress 4.6 Visual Composer Not Working

Eva Kemp

Support staff

August 29, 2016 at 16:54

Hello,

You’re welcome.

Regards,
Eva Kemp.

#138207 Copied In reply to: Change hover text colour in header + footer

Eva Kemp

Support staff

August 29, 2016 at 16:15

Hello,

Please provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#138200 Copied In reply to: Google Maps Elements Error

Eva Kemp

Support staff

August 29, 2016 at 16:09

Hello,

Unfortunately wishlist and quick view aren’t shown for Image Slider effect that you selected in Theme Options > E-Commerce > Products Page Layout > Product Image Hover. I selected Swap effect. Now it’s showing.
Please check.

Regards,
Eva Kemp.

#138195 Copied In reply to: fix the size of the product tab in homepage

Eva Kemp

Support staff

August 29, 2016 at 15:01

Hello,

You’re welcome.

Regards,
Eva Kemp.

#138180 Copied In reply to: Choose category in the category slider in the homepage

Eva Kemp

Support staff

August 29, 2016 at 14:26

Hello,

Other categories aren’t shown because you didn’t assign products to them, for example, Accessories category has zero products http://storage9.static.itmages.com/i/16/0829/h_1472477107_4412349_f9a9420bde.png .
Add some products to categories.

Regards,
Eva Kemp.

#138170 Copied In reply to: Choose category in the category slider in the homepage

Eva Kemp

Support staff

August 29, 2016 at 14:06

Hello,

You’re welcome.

Regards,
Eva Kemp.

#138160 Copied In reply to: Boxed layout is not displayed correctly

Eva Kemp

Support staff

August 29, 2016 at 13:39

Hello,

There is no such option in 8theme Product Categories element, but you can try to use Woocommerce element http://storage4.static.itmages.com/i/16/0829/h_1472474336_8798721_079fe9784a.png in VC editor.

Regards,
Eva Kemp.

#138152 Copied In reply to: Choose category in the category slider in the homepage

Eva Kemp

Support staff

August 29, 2016 at 13:35

Hello,

May we reupload the theme?
Please provide FTP credentials in Private Content.

Regards,
Eva Kemp.

#138151 Copied In reply to: fix the size of the product tab in homepage

Eva Kemp

Support staff

August 29, 2016 at 13:29

Hello,

I’ve set 1200 for “Large resolution from” option in Theme Options > Responsive.
Check the site now.

Regards,
Eva Kemp.

#138150 Copied In reply to: Boxed layout is not displayed correctly

Eva Kemp

Support staff

August 29, 2016 at 12:36

Hello,

Please update Ultimate VC Addons plugin https://www.8theme.com/download-plugins/ and check Accordion element after that.

Regards,
Eva Kemp.

#138130 Copied In reply to: Accordion in static block

Eva Kemp

Support staff

August 29, 2016 at 11:22

Hello,

As I see products images are correct, if you mean buttons are not aligned http://storage6.static.itmages.com/i/16/0829/h_1472466086_8699345_a40a8d6df1.png this is because a product isn’t assigned to a category like others http://storage4.static.itmages.com/i/16/0829/h_1472466156_2198075_593bd2070c.png , so one line is missing.
Add it to some category.

Regards,
Eva Kemp.

#138116 Copied In reply to: fix the size of the product tab in homepage

Eva Kemp

Support staff

August 29, 2016 at 11:16

Hello,

I see this layout http://storage7.static.itmages.com/i/16/0829/h_1472465791_5321756_a5da624d51.png . Clear browser cache and check again.

Regards,
Eva Kemp.

#138115 Copied In reply to: Layout of testimnial page
Eva Kemp

Support staff

August 29, 2016 at 11:14
Hello,

Please use this code in custom.css file:
```
#shipping_method input[type="radio"] {
    float: left;
}
#shipping_method {
  width: 200px;
}
```
Regards,
Eva Kemp.
#138113 Copied In reply to: layout of shipping options
Eva Kemp

Support staff

August 29, 2016 at 11:06

Hello,

Could you please upload your files to any web host?
Then provide login data to check the issue.

Regards,
Eva Kemp.

#138110 Copied In reply to: Boxed layout is not displayed correctly
Eva Kemp

Support staff

August 29, 2016 at 11:05
Hello,

Please add this code in custom.css file:
```
.with-sidebar- .blog-post.post-portrait .post-information {
    width: 100% !important;
}
```
Regards,
Eva Kemp.
#138109 Copied In reply to: Layout of testimnial page
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