Page 77 – 8theme.com

Forum Replies Created

Viewing 30 posts - 2,281 through 2,310 (of 31,382 total)

1 2 3 … 76 77 78 … 1,045 1,046 1,047

Eva Kemp

Support staff

August 25, 2016 at 19:13

Hello,

You can find changelog on ThemeForest site https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 just scroll down:
http://storage5.static.itmages.com/i/16/0825/h_1472148821_5948733_579eb203ba.png

Regards,
Eva Kemp.

#137845 Copied In reply to: About version 2.7.3

Eva Kemp

Support staff

August 25, 2016 at 19:09

Hello,

Try to delete “woocommerce” folder in the directory wp-content/themes/royal/ and reupload it from a new theme package.

Regards,
Eva Kemp.

#137843 Copied In reply to: Added to cart popup although product is out of stock

Eva Kemp

Support staff

August 25, 2016 at 18:31

Hello,

Unfortunately there is no such option. Sorry.

Regards,
Eva Kemp.

#137837 Copied In reply to: Persistent Search Bar

Eva Kemp

Support staff

August 25, 2016 at 15:36

Hello,

You are welcome.

Regards,
Eva Kemp.

#137826 Copied In reply to: Registration Captcha

Eva Kemp

Support staff

August 25, 2016 at 14:13

Hello,

We’ve forwarded your request to our developers.
They will discuss it and add it in one of the updates.

Regards,
Eva Kemp.

#137814 Copied In reply to: Registration Captcha

Eva Kemp

Support staff

August 25, 2016 at 13:58

Hello,

Could you please change wp-admin language to English as we can’t check WPML settings because Portuguese language is used there?

Thank you.
Regards,
Eva Kemp.

#137807 Copied In reply to: Various questions regarding TheLeader

Eva Kemp

Support staff

August 25, 2016 at 11:25

Hello,

The credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#137788 Copied In reply to: Various questions regarding TheLeader

Eva Kemp

Support staff

August 25, 2016 at 11:15

Hello,

Our default captcha works fine. We haven’t received any complaints regarding bots from other customers. Have you edited captcha code in the theme files?

Regards,
Eva Kemp.

#137785 Copied In reply to: Registration Captcha

Eva Kemp

Support staff

August 25, 2016 at 11:12

Hello,

1. I don’t see any issues with color. All letters are black.

there are two different kinds of letters (kanji and Hiragana/katagana)

If you want to use specific font you need install it. Please read this article http://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/ (the paragraph “Adding Custom Fonts in WordPress Using CSS3 @font-face”).

2. I’ve added the code in CSS block of VC editor:
http://storage6.static.itmages.com/i/16/0825/h_1472119160_4958981_acb6b78bae.png
Now the Japanese text is vertically aligned.
Please check.

Regards,
Eva Kemp.

#137784 Copied In reply to: vertical Text for Japanese

Eva Kemp

Support staff

August 25, 2016 at 08:13

Hello,

We recommend you to use the plugin “w3c total cache” and optimize your images. Also enable gzip compression on your server. It will make the site loading faster.

Thank you.
Regards,
Eva Kemp.

#137750 Copied In reply to: Speed and Performance Issues with Woopress

Eva Kemp

Support staff

August 25, 2016 at 08:08

Hello,

It requires additional customization which is beyond our basic support scope.
You can order such service via this form https://www.8theme.com/customization-services/ .

Regards,
Eva Kemp.

#137748 Copied In reply to: Registration Captcha

Eva Kemp

Support staff

August 25, 2016 at 08:04

Hello,

Could you please upload your site to any host so we can check it?
Then provide us with WP admin credentials in private content.

Thank you.
Regards,
Eva Kemp.

#137746 Copied In reply to: Full Width Sections Not Working

Eva Kemp

Support staff

August 25, 2016 at 08:03

Hello,

The credentials you provided are incorrect.
Please check them.

Regards,
Eva Kemp.

#137745 Copied In reply to: visual composer absent from static block and fixed header logo

Eva Kemp

Support staff

August 25, 2016 at 07:55

Hello,

Please provide correct WP admin credentials and show direct page where the issue persists.

Regards,
Eva Kemp.

#137742 Copied In reply to: Various questions regarding TheLeader

Eva Kemp

Support staff

July 27, 2016 at 18:29

Hello,

Please provide us with WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#134868 Copied In reply to: 'NEW" / image replacement

Eva Kemp

Support staff

July 27, 2016 at 12:34

Hello,

Go to Appearance > Widgets > add “8theme – Static Block” widget to “Footer 1” or “Footer 2” area.

Regards,
Eva Kemp.

#134841 Copied In reply to: pages without Static Blocks

Eva Kemp

Support staff

July 27, 2016 at 12:24

Hello,

I’ve added additional <p> tag in your text. Please check now.

Regards,
Eva Kemp.

#134838 Copied In reply to: Contact form won't go the full width

Eva Kemp

Support staff

July 27, 2016 at 12:12

Hello,

2. I’ve disabled our related.php file and let the default Woocommerce files load.
Please check related products now.

Regards,
Eva Kemp.

#134833 Copied In reply to: Webshop questions
Eva Kemp

Support staff

July 27, 2016 at 10:37
Hello,

Please use this code in Custom CSS for mobile:
```
.page-id-22382 .wpb_text_column p {
   text-align: left !important;
}
```
Regards,
Eva Kemp.
#134820 Copied In reply to: Contact form won't go the full width
Eva Kemp

Support staff

July 27, 2016 at 10:02

Hello,

You can use Contact Form 7 plugin and create a contact form your need, then add its shortcode to your page.

Regards,
Eva Kemp.

#134809 Copied In reply to: How add contact form with captcha?
Eva Kemp

Support staff

July 27, 2016 at 09:32
Hello,

Add this code in Custom CSS for mobile:
```
.page-id-22382 .wpb_text_column p {
  font-size: 15px !important;
}
```
and add this code in Custom CSS for desktop:
```
.page-id-22076 .wpb_text_column p br {
    display: none;
}
```
Regards,
Eva Kemp.
#134801 Copied In reply to: Contact form won't go the full width
Eva Kemp

Support staff

July 27, 2016 at 09:26
Hello,

1. Add this code in Global Custom CSS:
```
.button.pay, .button.view, .button.cancel {
    color: white;
}
```
2. Please clarify after what actions you’ve got such issue.

Thank you.
Regards,
Eva Kemp.
#134800 Copied In reply to: Webshop questions
Eva Kemp

Support staff

July 27, 2016 at 08:27
Hello,

Try to use this code in Global Custom CSS section:
```
.fixed-header-area .menu > li {
    float: none;
}
```
You can change menu items styles using this css code:
```
.fixed-header-area .menu > li > a {
    font-size: 13px;
    color: #000;
    font-weight: bold;
    font-family: open sans;
}
```
Write needed values.

Regards,
Eva Kemp.
#134793 Copied In reply to: Center fixed navigation menu
Eva Kemp

Support staff

July 27, 2016 at 08:20

Hello,

1./2. Unfortunately there are no such options for Lookbook feature.

3./4. I see only vimeo video in your page http://storage6.static.itmages.com/i/16/0727/h_1469603674_5988945_d5a0e199a2.png . Please provide direct page of Lookbook and specify where exactly you added the webm video.

5. This depends on video player you’re using, not the theme.

6. You need create static block in wp-admin panel > Static Blocks > add your text content and select this block in Products element settings http://storage2.static.itmages.com/i/16/0727/h_1469603959_8622748_0ac8c08963.png .

7. Sorry, but there is no such option.

Regards,
Eva Kemp.

#134790 Copied In reply to: Look Book

Eva Kemp

Support staff

July 27, 2016 at 08:09

Hello,

Now I don’t see issues on Contact page http://storage6.static.itmages.com/i/16/0727/h_1469603384_7111437_e858986af7.png . Have you changed anything?

Regards,
Eva Kemp.

#134789 Copied In reply to: Contact form won't go the full width

Eva Kemp

Support staff

July 27, 2016 at 08:05

Hello,

What is wp-admin username?

Thank you.
Regards,
Eva Kemp.

#134787 Copied In reply to: Theme update and plugins

Eva Kemp

Support staff

July 26, 2016 at 20:07

Hello,

You’re welcome.

Regards,
Eva Kemp.

#134775 Copied In reply to: Slider Revolution Touch On Mobile Problem with "Header Type Variant 3"

Eva Kemp

Support staff

July 26, 2016 at 17:04

Hello,

Shipping Multiple Addresses plugin isn’t included in our theme, so you’re using 3rd-party plugin, we didn’t test it with the theme, and we can’t guarantee its full compatibility.
So please contact our customization service.

Thank you.
Regards,
Eva Kemp.

#134770 Copied In reply to: Checkout Issue

Eva Kemp

Support staff

July 26, 2016 at 15:59

Hello,

We don’t provide support for 3rd-party plugins, only basic support is produced on the forum. We recommend you to contact our customization service https://www.8theme.com/customization-services/ and describe the issue providing FTP/WP admin credentials.

Thank you.
Regards,
Eva Kemp.

#134763 Copied In reply to: Checkout Issue

Eva Kemp

Support staff

July 26, 2016 at 14:51

Hello,

You’re welcome.

Regards,
Eva Kemp.

#134758 Copied In reply to: Visual Composer not load
1 2 3 … 76 77 78 … 1,045 1,046 1,047

Viewing 2,310 results - 2,281 through 2,310 (of 31,382 total)