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Viewing 30 posts - 2,311 through 2,340 (of 31,382 total)

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Eva Kemp

Support staff

July 26, 2016 at 12:44

Hello,

I don’t see any issues:
http://storage5.static.itmages.com/i/16/0726/h_1469533438_8490681_ccdccdf4b5.png

Please show a screenshot where buttons are displayed incorrectly.

Regards,
Eva Kemp.

#134738 Copied In reply to: Webshop questions
Eva Kemp

Support staff

July 26, 2016 at 11:22
Hello,

Add this code in Global Custom CSS:
```
.tp-resizeme br {
    display: block !important;
}
```
I don’t see the issue with icon on my side:
http://storage4.static.itmages.com/i/16/0726/h_1469528359_7239234_3586ea589d.png

Try to clear browser cache and check again or check in another browser.

To get breaks back you need delete the code Theme Options > Custom CSS from all sections:
```
br {
  display: none;
}
```
Otherwise it will be removed everywhere you added it.

Regards,
Eva Kemp.
#134731 Copied In reply to: Contact form won't go the full width
Eva Kemp

Support staff

July 26, 2016 at 11:14

Hello,

I’ve edited your file woocommerce-nl_NL.po.
Clear browser cache and check the text now.

Regards,
Eva Kemp.

#134729 Copied In reply to: Webshop questions
Eva Kemp

Support staff

July 26, 2016 at 10:58
Hello,

Please set background size to “cover” http://storage5.static.itmages.com/i/16/0726/h_1469526894_3736440_e7fe90e163.png as I did for the first column. Check it now.

To replace cart icon use this code in Theme Options > Custom CSS > Global Custom CSS:
```
.cart-bag .ico-sum  {
    background-color: transparent;
}
.cart-bag .ico-sum::before {
    border-color: transparent;
}
.cart-bag {
    padding: 18px 15px 15px !important;
    background-image: url("http://path_to_your_icon_image");
    background-repeat: no-repeat;
}
```
Regards,
Eva Kemp.
#134724 Copied In reply to: Breadcrumbs in Category/product Pages
Eva Kemp

Support staff

July 26, 2016 at 10:49
Hello,

1. Please use this code:
```
.woocommerce-Button.button {
    color: white;
}
```
2. I’ve updated woocommerce-nl_NL.po in the directory wp-content/languages/plugins. Check the translation in this file.

Regards,
Eva Kemp.
#134721 Copied In reply to: Webshop questions
Eva Kemp

Support staff

July 26, 2016 at 09:19
Hello,

I’ve also added the code in Custom CSS for desktop.
Please check the text now.

As for icons I’ve added this code in Custom CSS for tablet and Custom CSS for mobile landscape sections:
```
.aps-each-icon a {
    display: inline-block;
}
.aps-each-icon {
    display: initial !important;
}
```
Clear browser cache and check.

Regards,
Eva Kemp.
#134709 Copied In reply to: Contact form won't go the full width
Eva Kemp

Support staff

July 26, 2016 at 08:40

Hello,

Go to Theme Options > Blog Layout > Excerpt length(words) > add the number of words you want to display.

Regards,
Eva Kemp.

#134701 Copied In reply to: blog text preview

Eva Kemp

Support staff

July 26, 2016 at 08:30

Hello,

1. I see only our default files in the directory wp-content/themes/classico/languages. You should save the files with your language prefix. Read here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ .

3. I don’t see any attributes in Products > Attributes http://storage3.static.itmages.com/i/16/0726/h_1469518167_7020791_77ee840b57.png . Where have you created them?
Add attributes in Products > Attributes section.

Regards,
Eva Kemp.

#134697 Copied In reply to: Langage/filters & others questions
Eva Kemp

Support staff

July 26, 2016 at 08:11
Hello,

Add this code in Custom CSS for tablet section:
```
br{
display: none !important;
}
```
Regards,
Eva Kemp.
#134692 Copied In reply to: Contact form won't go the full width
Eva Kemp

Support staff

July 26, 2016 at 08:06
Hello,

In this case use this css code:
```
.blog-post {
  box-shadow: 0 0 10px grey;
}
```
Regards,
Eva Kemp.
#134690 Copied In reply to: Navigation Bar width
Eva Kemp

Support staff

July 26, 2016 at 08:03

Hello,

Please take our apologies but we don’t provide support for 3rd-party plugins.

Regards,
Eva Kemp.

#134688 Copied In reply to: Visual Composer not loading after update.

Eva Kemp

Support staff

July 26, 2016 at 08:02

Hello,

We’ve sent xml file to your email address.
You can import the LookBook page.

Regards,
Eva Kemp.

#134687 Copied In reply to: Look Book
Eva Kemp

Support staff

July 25, 2016 at 18:31
Hello,

1. Please refer to the article of Ultimate VC Addons authors https://docs.brainstormforce.com/video-background-not-running-on-mobile-devices-2/ .

2. Add this code in Global Custom CSS:
```
.et-mobile-menu li a {
   color: white !important;
}
```
3. Use this code in Global Custom CSS:
```
.vc_btn3.vc_btn3-color-juicy-pink, .vc_btn3.vc_btn3-color-juicy-pink.vc_btn3-style-flat {
   background-color: orange;
}
```
Regards,
Eva Kemp.
#134657 Copied In reply to: Adventure website
Eva Kemp

Support staff

July 25, 2016 at 17:59

Hello,

1. Do you mean you want to translate the text?
Please read our documentation how to translate the theme https://www.8theme.com/demo/docs/classico/#translation .

2. “Sale” text also can be translated in .po file as described in the documentation.

3. As I see you haven’t added any widgets in Appearance > Widgets > Shop Sidebar, only in “Single Product Page sidebar”. Move them to “Shop Sidebar”.
Also you need create attributes in Products > Attributes and set variations for them. Then assign the attributes to your variable products, read Woocommerce documentation https://docs.woocommerce.com/document/variable-product/ .

Regards,
Eva Kemp.

#134655 Copied In reply to: Langage/filters & others questions

Eva Kemp

Support staff

July 25, 2016 at 17:50

Hello,

In this case we recommend you to contact your hosting provider support and ask them to restore your site files and database from a back up.

Regards,
Eva Kemp.

#134654 Copied In reply to: search by sku

Eva Kemp

Support staff

July 25, 2016 at 15:31

Hello,

The Tabs style you see on demo differs from the current Tabs element, because on the demo we’re using old theme and old Visual Composer version. The plugin authors modified Tabs in the recent update.

Regards,
Eva Kemp.

#134638 Copied In reply to: accent on caps letters on mobile

Eva Kemp

Support staff

July 25, 2016 at 14:39

Hello,

Edit your page, delete current Tabs element and add a new one from Visual Composer editor, then add your content to Tabs.

Regards,
Eva Kemp.

#134634 Copied In reply to: accent on caps letters on mobile

Eva Kemp

Support staff

July 25, 2016 at 14:37

Hello,

Go to Theme Option > Header > disable the option “Enable top links (Register | Sign In)”.

I’ve edited the link for your first banner http://storage3.static.itmages.com/i/16/0725/h_1469453872_1056479_9a5330abec.png . Now clear browser cache and check it.

Regards,
Eva Kemp.

#134633 Copied In reply to: MEGA MENU AND TOP BAR EDITION

Eva Kemp

Support staff

July 25, 2016 at 14:31

Hello,

http://prnt.sc/bx8y1y – this text is present in wp-content/languages/plugins/woocommerce-el.po file http://storage5.static.itmages.com/i/16/0725/h_1469452586_2396280_29930b4acd.png

http://prnt.sc/bx8zi8 – this string is also present in the file wp-content/languages/plugins/woocommerce-el.po http://storage2.static.itmages.com/i/16/0725/h_1469452769_9879453_1d9ddaeb57.png .

http://prnt.sc/bx8zyp – You need edit the file wp-content/themes/royal/woocommerce/myaccount/my-address.php in line 17.

Regards,
Eva Kemp.

#134631 Copied In reply to: Edit my account page

Eva Kemp

Support staff

July 25, 2016 at 12:16

Hello,

Please also give us FTP credentials for the new server.

Regards,
Eva Kemp.

#134606 Copied In reply to: Mobile Menu in Arabic not displaying properly

Eva Kemp

Support staff

July 25, 2016 at 12:12

Hello,

The reason is you created static block with 4 columns in a row http://storage6.static.itmages.com/i/16/0725/h_1469445088_3666333_7ec9c64a45.png and added it to Appearance > Widgets > Single Product page sidebar. That’s why they are shown that way in your sidebar.
We recommend you to remove static block from sidebar and add separate Woocommerce widgets one by one in Appearance > Widgets.

Regards,
Eva Kemp.

#134603 Copied In reply to: Error in product page after upload child theme

Eva Kemp

Support staff

July 25, 2016 at 10:51

Hello,

1. You can add background video in row settings http://storage6.static.itmages.com/i/16/0725/h_1469440236_7273221_9aba025079.png

2. This is demo content. If you want to recreate it in your footer refer to our documentation https://www.8theme.com/demo/docs/royal/#!/9_footer .

Regards,
Eva Kemp.

#134584 Copied In reply to: How to edit homepage

Eva Kemp

Support staff

July 25, 2016 at 10:05

Hello,

I’ve edited the file wp-content/themes/classico-child/woocommerce/cart/cart-empty.php.
Please check the page now.

Regards,
Eva Kemp.

#134565 Copied In reply to: Shopping Cart Popup Tweaks?

Eva Kemp

Support staff

July 25, 2016 at 09:48

Hello,

I don’t see such issue http://storage8.static.itmages.com/i/16/0725/h_1469436503_3085496_ec2cdb0a02.png .
Try to clear browser cache and check again.

Regards,
Eva Kemp.

#134562 Copied In reply to: Contact form won't go the full width

Eva Kemp

Support staff

July 25, 2016 at 09:37

Hello,

Please provide correct FTP credentials in Private Content.

Regards,
Eva Kemp.

#134553 Copied In reply to: Shopping Cart Popup Tweaks?

Eva Kemp

Support staff

July 25, 2016 at 09:28

Hello,

What file have you added the code?
Please provide with site link and WP admin credentials.

Regards,
Eva Kemp.

#134550 Copied In reply to: Add tab on product page

Eva Kemp

Support staff

July 25, 2016 at 09:19

Hello,

I’ve enabled VC editor for Portfolio projects in Visual Composer > Role Manager > Post Types > Custom > ticked “etheme_portfolio”.
Then I’ve edited the project “Zukhrufi Hayati” as on the demo. Please check it now.

Regards,
Eva Kemp.

#134545 Copied In reply to: Portfolio view cannot display like the demo

Eva Kemp

Support staff

July 25, 2016 at 09:12

Hello,

I don’t see js_composer folder in the plugins directory http://storage7.static.itmages.com/i/16/0725/h_1469434262_9991199_6d2720dbbc.png . Have you deleted the VC plugin?
Are those FTP credentials for correct site?

Regards,
Eva Kemp.

#134540 Copied In reply to: Visual Composer not loading after update.

Eva Kemp

Support staff

July 25, 2016 at 09:10

Hello,

I’ve resent the plugins archives to your email address.
Check Inbox and Spam folders.

Regards,
Eva Kemp.

#134539 Copied In reply to: Lifestyle License Key is not working

Eva Kemp

Support staff

July 25, 2016 at 09:00

Hello,

As I see VC is working fine:
http://storage6.static.itmages.com/i/16/0725/h_1469433604_5779043_f38f07cca6.png

Please clarify the issue with more details.

Regards,
Eva Kemp.

#134534 Copied In reply to: Visual composer not working
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