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Viewing 30 posts - 2,341 through 2,370 (of 31,382 total)

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Eva Kemp

Support staff

July 25, 2016 at 08:57

Hello,

You’re welcome.

Regards,
Eva Kemp.

#134532 Copied In reply to: can't disable social icon in Wootime header

Eva Kemp

Support staff

July 25, 2016 at 08:56

Hello,

As you can see the error is related to Woocommerce plugin.
Try to reupload it manually via FTP.

Regards,
Eva Kemp.

#134531 Copied In reply to: product image is missing
Eva Kemp

Support staff

July 25, 2016 at 08:35
Hello,

To show summary please refer to this article https://www.8theme.com/blog/using-read-more-button-on-wordpress-blog/ .

As you selected Timeline layout in Theme Options > Blog Layout, box is shown there like on our demo http://preview.themeforest.net/item/royal-multipurpose-wordpress-theme/full_screen_preview/8611976
http://storage8.static.itmages.com/i/16/0725/h_1469432006_1727145_ca3280c1b6.png

You can add 3rd boxed effect using this css code:
```
article.content-timeline > div {
    box-shadow: 0 0 10px grey;
}
```
Regards,
Eva Kemp.
#134522 Copied In reply to: Navigation Bar width
Eva Kemp

Support staff

July 25, 2016 at 08:25

Hello,

If you want to remove language and currency icons you need add empty Text widget in Appearance > Widgets > Left Side top bar area. To add more links on the right side you need add Text widget with your content in Appearance > Widgets > Right Side top bar area.

To make elements overlapped you can create them using Visual Composer editor.

Regards,
Eva Kemp.

#134521 Copied In reply to: MEGA MENU AND TOP BAR EDITION

Eva Kemp

Support staff

July 25, 2016 at 08:18

Hello,

You’re using old Visual Composer version which is not compatible with WordPress.
Update the plugin via FTP, download it here https://www.8theme.com/download-plugins/ .

Regards,
Eva Kemp.

#134519 Copied In reply to: Page numbers missing after wordpress update
Eva Kemp

Support staff

July 25, 2016 at 08:01
Hello,

Try to use this css code as well in Custom CSS for desktop section:
```
.header-logo {
  width: 100px !important;
  margin-left: -50px;
}
```
Regards,
Eva Kemp.
#134516 Copied In reply to: move logo to the left
Eva Kemp

Support staff

July 25, 2016 at 07:52

Hello,

You can create footer as described in the documentation https://www.8theme.com/demo/docs/royal/#!/9_footer .
To get VC editor in Static Blocks go to Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.

Regards,
Eva Kemp.

#134515 Copied In reply to: HTML CODE FOR FOOTER

Eva Kemp

Support staff

July 22, 2016 at 17:48

Hello,

You must never reload the files in wp-content/themes/woopress/woocommerce directory. They are modified by our developers to align Woocommerce templates with the theme design.
The only folder that you can update is wp-content/plugins/woocommerce. Woocommerce plugin files are stored in there. The directory wp-content/themes/woopress/woocommerce contains the files that are modified by theme developers.

Now you need reupload “woocommerce” folder in wp-content/themes/woopress directory from the theme package.

Regards,
Eva Kemp.

#134446 Copied In reply to: product image is missing

Eva Kemp

Support staff

July 22, 2016 at 17:46

Hello,

You can download the theme at ThemeForest https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050 , log in with your Envato account credentials.

Regards,
Eva Kemp.

#134445 Copied In reply to: Issue with shop page categories

Eva Kemp

Support staff

July 22, 2016 at 17:45

Hello,

You’re welcome.

Regards,
Eva Kemp.

#134444 Copied In reply to: remove tittle in post

Eva Kemp

Support staff

July 22, 2016 at 17:44

Hello,

Please write your email address in Private Content.

Regards,
Eva Kemp.

#134443 Copied In reply to: Lifestyle License Key is not working

Eva Kemp

Support staff

July 22, 2016 at 14:41

Hello,

To make the categories look properly you need delete “woocommerce” folder in the directory wp-content/themes/woopress and upload it from the theme package.

Regards,
Eva Kemp.

#134428 Copied In reply to: Issue with shop page categories

Eva Kemp

Support staff

July 22, 2016 at 13:14

Hello,

You’re welcome.

Regards,
Eva Kemp.

#134402 Copied In reply to: Fatal Error can't get into /wp-admin

Eva Kemp

Support staff

July 22, 2016 at 12:47

Hello,

Go to Woocommerce > Settings > Products > Display and remove your Shop page http://prntscr.com/bw3j2l .

Regards,
Eva Kemp.

#134396 Copied In reply to: Issue with shop page categories

Eva Kemp

Support staff

July 22, 2016 at 12:43

Hello,

I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General. Clear browser cache and check footer now.

Regards,
Eva Kemp.

#134395 Copied In reply to: WooPress Woo Animals missing content

Eva Kemp

Support staff

July 22, 2016 at 12:40

Hello,

We still can’t work with your site.
It’s loading too slow and we’re getting 504 error.
Please fix it and let us know.

Regards,
Eva Kemp.

#134392 Copied In reply to: Mobile Menu in Arabic not displaying properly

Eva Kemp

Support staff

July 22, 2016 at 12:39

Hello,

I’ve set memory_limit value in wp-config.php file:
define('WP_MEMORY_LIMIT', '256M');

Clear browser cache and check WP admin panel now.

Regards,
Eva Kemp.

#134391 Copied In reply to: Fatal Error can't get into /wp-admin

Eva Kemp

Support staff

July 22, 2016 at 12:37

Hello,

You can edit images sizes in Settings > Media.
Then regenerate thumbnails https://wordpress.org/plugins/regenerate-thumbnails/ .

Regards,
Eva Kemp.

#134390 Copied In reply to: menu problem

Eva Kemp

Support staff

July 22, 2016 at 09:59

Hello,

Thank you for your notification.
Have a nice day.

Regards,
Eva Kemp.

#134373 Copied In reply to: Shipping Display changed with Woocommerce update 2.6.1

Eva Kemp

Support staff

July 22, 2016 at 09:31

Hello,

1. I’ve updated the wp-content/languages/plugins/woocommerce-el.po translation file. Now you can translate “Dashboard” there.

2. Go to WP Dashboard > WooCommerce > Settings > Accounts and remove unnecessary endpoints http://prntscr.com/bw19zh

Regards,
Eva Kemp.

#134367 Copied In reply to: Edit my account page

Eva Kemp

Support staff

July 22, 2016 at 08:09

Hello,

Please give us WP admin credentials too.

Thank you.
Regards,
Eva Kemp.

#134360 Copied In reply to: Fatal Error can't get into /wp-admin

Eva Kemp

Support staff

July 22, 2016 at 08:06

Hello,

I’ve disabled Fixed navigation and enabled Responsive design in Theme Options.
Clear browser cache and check your site now.

Regards,
Eva Kemp.

#134359 Copied In reply to: menu problem

Eva Kemp

Support staff

July 22, 2016 at 08:01

Hello,

My Account page has been modified in the Woocommerce update. It’s not related to the theme.
Please provide us with FTP credentials.

Regards,
Eva Kemp.

#134358 Copied In reply to: Edit my account page

Eva Kemp

Support staff

July 22, 2016 at 07:55

Hello,

Please update the theme to 1.7.1 version. This issue was fixed there.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#134356 Copied In reply to: Problem with new instalation

Eva Kemp

Support staff

July 22, 2016 at 07:52

Hello,

I’ve installed the required plugins for the theme and as I see you haven’t uploaded featured image for your products http://prntscr.com/bw0cda . Add featured images and check products then.

Regards,
Eva Kemp.

#134354 Copied In reply to: Classico/WooCommerce Product Images

Eva Kemp

Support staff

July 21, 2016 at 20:14

Hello,

Disable 3rd-party plugins one by one to find out which one is causing the issue.

Regards,
Eva Kemp.

#134332 Copied In reply to: Fatal Error can't get into /wp-admin

Eva Kemp

Support staff

July 21, 2016 at 19:17

Hello,

You are welcome.

Regards,
Eva Kemp.

#134328 Copied In reply to: WooCommerce 2.6.0 and TheLeader 2.1
Eva Kemp

Support staff

July 21, 2016 at 18:08
Hello,

I’ve added this code in your child style.css:
```
.shopping-cart-widget .woocommerce-Price-amount {
    color: white !important;
}
```
To translate “Home” in breadcrumbs you need edit the file wp-content/themes/theleader22/framework/theme-functions.php in line 1366.

Regards,
Eva Kemp.
#134319 Copied In reply to: WooCommerce 2.6.0 and TheLeader 2.1
Eva Kemp

Support staff

July 21, 2016 at 17:49

Hello,

WP credentials are incorrect. Please check them.
As for FTP you can create FTP account for us and give access only to the needed site folder.

Thank you.
Regards,
Eva Kemp.

#134318 Copied In reply to: Classico/WooCommerce Product Images

Eva Kemp

Support staff

July 21, 2016 at 15:26

Hello,

Please specify what child theme folder you’re currently using among these directories http://prntscr.com/bvphp1 .

We recommend you to delete all odd theme folders and keep only 2: parent and child themes. Please do this and create backup before making changes.

Regards,
Eva Kemp.

#134311 Copied In reply to: WooCommerce 2.6.0 and TheLeader 2.1
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