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Viewing 30 posts - 211 through 240 (of 31,382 total)

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Eva Kemp

Support staff

February 16, 2017 at 09:47
Hello,

Please add this code in custom.css file:
```
.forum .row-fluid .span9 {
    width: 100% !important;
}
.forum .span3.sidebar.sidebar-left {
    display: none;
}
```
How to create custom.css you can watch in this tutorial.

Regards,
Eva Kemp.
#154947 Copied In reply to: Seperate Sidebar on forum pages
Eva Kemp

Support staff

February 16, 2017 at 09:42

Hello,

Please provide WP Dashboard credentials in private content.

Regards,
Eva Kemp.

#154946 Copied In reply to: Related product images blurry and distorted

Eva Kemp

Support staff

February 16, 2017 at 09:22

Hello,

1. Do you mean cart widget in the header or Cart page?
2. Please show a page where I can add a product to the cart to see the issue.

Thank you.

Regards,
Eva Kemp.

#154941 Copied In reply to: legenda ?

Eva Kemp

Support staff

February 16, 2017 at 08:39

Hello @lkendrick22,

@Flexibilis is right, and you need ask your hosting provider support to set redirect rule in your .htaccess file on the server.
So, please contact them and let us know the result.

Regards,
Eva Kemp.

#154939 Copied In reply to: Http to Https Issue

Eva Kemp

Support staff

February 15, 2017 at 17:42

Hello,

Please try to rename the files to es_ES.mo/es_ES.po.
If this doesn’t help, please provide FTP credentials for checking.

Regards,
Eva Kemp.

#154911 Copied In reply to: Translation problem

Eva Kemp

Support staff

February 15, 2017 at 17:40

Hello @mbertram,

Please provide WP Dashboard credentials to check the issue.

Regards,
Eva Kemp.

#154910 Copied In reply to: Currency Change by clicking top bar currency list items

Eva Kemp

Support staff

February 15, 2017 at 17:39

Hello,

Yes, the changes will be lost.
In this case you can create a child theme https://codex.wordpress.org/Child_Themes and move the file there. The path should be classico-child/woocommerce/content-product.php.

Regards,
Eva Kemp.

#154909 Copied In reply to: Advanced Product Labels for WooCommerce

Eva Kemp

Support staff

February 15, 2017 at 17:37

Hello,

I’ve edited header.php file.
Please check the site now.
I see the styling is missing.
Perhaps some plugins are causing it.
I couldn’t log in to your WP Dashboard. Please check the credentials.

Regards,
Eva Kemp.

#154907 Copied In reply to: Problem Update to IDStore 4.2

Eva Kemp

Support staff

February 15, 2017 at 16:00

Hello,

Please provide WP Dashboard credentials in private content to check the issue.

Regards,
Eva Kemp.

#154890 Copied In reply to: incorrect link with WPML
Eva Kemp

Support staff

February 15, 2017 at 15:44
Hello,

1. You need edit the file wp-content/themes/royal/content-grid.php and comment or remove the line 63:
<a href="<?php echo etheme_get_image(); ?>" class="btn btn-black xmedium-btn" rel="pphoto"><span><?php _e('View large', ETHEME_DOMAIN); ?></span></a>

2. Please use this css code:
```
.wp-picture .zoom > i {
    background-color: transparent;
}
```
3. Add this css code:
```
.single-post .wp-picture .btn_group a {
  display: none;
}
```
Regards,
Eva Kemp.
#154887 Copied In reply to: Multiple problems on multi-purpose theme
Eva Kemp

Support staff

February 15, 2017 at 14:54
Hello,

6. Yes, you need use this code:
```
value: <?php echo WC()->cart->get_cart_subtotal(); ?>,
currency: <?php echo get_option('woocommerce currency'); ?>
```
Regards,
Eva Kemp.
#154878 Copied In reply to: FB Pixel variable
Eva Kemp

Support staff

February 15, 2017 at 13:28

Hello @sh70,

Sorry for a delay.
What changes did you make in the child theme that caused the issue?
Please specify.

Thank you.
Regards,
Eva Kemp.

#154867 Copied In reply to: header cart widget destroyed after updating to Royal 2.9

Eva Kemp

Support staff

February 15, 2017 at 13:23

Hello,

You can disable fixed navigation in Theme Options > General.

Regards,
Eva Kemp.

#154865 Copied In reply to: 2ns menu

Eva Kemp

Support staff

February 15, 2017 at 12:41

Hello,

I’ve sent the archive.
Please check your mail.

Regards,
Eva Kemp.

#154859 Copied In reply to: Revolution Slider Demo data is not provided so getting error

Eva Kemp

Support staff

February 15, 2017 at 12:37

Hello,

Unfortunately we can’t tell you the ETA now.
Perhaps it will be released in a month.

Thank you for understanding.

Regards,
Eva Kemp.

#154858 Copied In reply to: Added to cart popup: Since version 2.9 the loading circle disappeared

Eva Kemp

Support staff

February 15, 2017 at 12:33

Hello,

Yes, I was able to.
Thank you for understanding.

Regards,
Eva Kemp.

#154856 Copied In reply to: Remove item from cart popup takes too long

Eva Kemp

Support staff

February 15, 2017 at 12:21

Hello,

Please provide FTP and WP Dashboard credentials in private content to check the issue.

Regards,
Eva Kemp.

#154853 Copied In reply to: Traslate Buttons

Eva Kemp

Support staff

February 15, 2017 at 12:16

Hello,

The problem is related to Woo Products element you added.
Please try to use this element instead http://storage4.static.itmages.com/i/17/0215/h_1487157363_6570410_d78f1325ef.jpeg .

Let us know the result.

Regards,
Eva Kemp.

#154850 Copied In reply to: Visual Composer Issues

Eva Kemp

Support staff

February 15, 2017 at 11:25

Hello,

You can read how to customize Woocommerce templates https://www.skyverge.com/blog/edit-woocommerce-templates/
https://nicola.blog/2015/01/21/customize-the-thank-you-page-in-woocommerce/

Regards,
Eva Kemp.

#154843 Copied In reply to: Order received page

Eva Kemp

Support staff

February 15, 2017 at 09:12

Hello,

Please refer to this article https://www.elegantthemes.com/blog/tips-tricks/telephone-links-how-to-add-call-able-links-ctas-to-your-website .

Regards,
Eva Kemp.

#154838 Copied In reply to: Call to action
Eva Kemp

Support staff

February 14, 2017 at 17:07
Hello,

6. Please use this css code:
```
.product-information .yith-wcwl-add-to-wishlist a::before, .product-information .email-link::before {
   display: none;
}
```
7. Use this css code:
```
.footer-product .show-quickly:hover {
   color: #917c27 !important;
}
```
Regards,
Eva Kemp.
#154807 Copied In reply to: Multiple problems on multi-purpose theme
Eva Kemp

Support staff

February 14, 2017 at 17:02

Hello,

Your FTP credentials are incorrect.
Please check them.
Or please make the changes yourself in the file header.php. Replace the code
<?php $cart_widget = new Etheme_WooCommerce_Widget_Cart(); $cart_widget->widget(); ?>
http://prnt.sc/d1pf0u
with this one:
<?php etheme_top_cart(); ?>
http://prnt.sc/d1pfcy

Let us know the result.
Regards,
Eva Kemp.

#154806 Copied In reply to: Problem Update to IDStore 4.2

Eva Kemp

Support staff

February 14, 2017 at 16:58

Hello,

Sorry for a long delay.
I’ve passed your query to our developers.
This will be fixed in the next theme update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#154805 Copied In reply to: Remove item from cart popup takes too long

Eva Kemp

Support staff

February 14, 2017 at 16:57

Hello,

Sorry for a long delay.
This will be fixed in the next theme update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#154804 Copied In reply to: Added to cart popup: Since version 2.9 the loading circle disappeared

Eva Kemp

Support staff

February 14, 2017 at 16:56

Hello,

Unfortunately Font Awesome files weren’t updated in this version.
Please take our apologies.
I’ll forward this query to the developers to get it done.
We’re very sorry for such inconveniences.

Regards,
Eva Kemp.

#154803 Copied In reply to: Social Icon 2

Eva Kemp

Support staff

February 14, 2017 at 16:52

Hello,

You’re welcome.

Regards,
Eva Kemp.

#154802 Copied In reply to: Mobile menu glitches

Eva Kemp

Support staff

February 14, 2017 at 16:51

Hello,

Have you followed these instructions and added the code?
http://fancybox.net/howto

Please read it how to implement FancyBox to your site.

Regards,
Eva Kemp.

#154801 Copied In reply to: Side Menu – Submenu hidden

Eva Kemp

Support staff

February 14, 2017 at 16:35

Hello,

I can’t log in to your WP Dashboard.
Please check the credentials.

Regards,
Eva Kemp.

#154800 Copied In reply to: Menu line

Eva Kemp

Support staff

February 14, 2017 at 16:33

Hello,

Due to GTmetrix result https://gtmetrix.com/reports/qiddie.com/YozPhCyD , please follow the suggestions from these articles:
https://varvy.com/pagespeed/scaled-images.html
https://varvy.com/pagespeed/leverage-browser-caching.html
https://varvy.com/pagespeed/defer-loading-javascript.html
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

Also you can use some additional plugins for compression, caching (W3 Total Cache etc), image optimization (WP Smush etc.) and Javascript / CSS Minifiers. These can optimize and speed up your website.

Regards,
Eva Kemp.

#154798 Copied In reply to: slow website
Eva Kemp

Support staff

February 14, 2017 at 16:29
Hello,

1) The code is for initialization. Please read the documentation:
https://developers.facebook.com/docs/marketing-api/audiences-api/pixel#parameters
4) Please take a look http://prntscr.com/e8iff0
```
<script>
fbq('track', 'ViewContent', {
value: <?php echo WC()->cart->get_cart_subtotal(); ?>,
currency: '<?php echo get_option('woocommerce currency'); ?>'
});
</script>
```
5) No need.
6) Yes, it’s required.

Regards,
Eva Kemp.
#154797 Copied In reply to: FB Pixel variable
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