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Viewing 30 posts - 2,371 through 2,400 (of 31,382 total)

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Eva Kemp

Support staff

July 21, 2016 at 15:22

Hello,

Please specify what child theme folder you’re currently using among these directories http://prntscr.com/bvphp1 .

I can see that the total amount test in the upper right corner (top area) is gone.

what “total amount test” do you mean? Please clarify with more details.

Regards,
Eva Kemp.

#134309 Copied In reply to: WooCommerce 2.6.0 and TheLeader 2.1

Eva Kemp

Support staff

July 21, 2016 at 12:46

Hello,

Please show a screenshot what you want to fix for tablet view.

Thank you.
Regards,
Eva Kemp.

#134287 Copied In reply to: Contact form won't go the full width

Eva Kemp

Support staff

July 21, 2016 at 11:49

Hello,

Slider is working fine on my side http://prntscr.com/bvmrty .
What mobile device are you using?

Regards,
Eva Kemp.

#134282 Copied In reply to: Contact form won't go the full width

Eva Kemp

Support staff

July 21, 2016 at 11:18

Hello,

The banners are created with Banner element. Please look at the screenshot:
http://prntscr.com/bvmfmh

Regards,
Eva Kemp.

#134279 Copied In reply to: Recreating a particular banner effect

Eva Kemp

Support staff

July 21, 2016 at 10:44

Hello,

That’s great.
If you have any issues feel free to contact us.

Regards,
Eva Kemp.

#134274 Copied In reply to: WooCommerce Update 2.6.3 – Any known issues?

Eva Kemp

Support staff

July 21, 2016 at 10:43

Hello,

Are you talking about these banners http://prntscr.com/bvm0wk or product categories http://prntscr.com/bvm178 ?

Please clarify with more details.

Regards,
Eva Kemp.

#134273 Copied In reply to: Recreating a particular banner effect

Eva Kemp

Support staff

July 21, 2016 at 10:39

Hello,

When I enabled debug mode for your site I saw this error:
http://prntscr.com/bvlzm6

You need contact your hosting provider support to restore the database.

Regards,
Eva Kemp.

#134271 Copied In reply to: Problem with my woocommerce

Eva Kemp

Support staff

July 21, 2016 at 08:25

Hello,

Please ask your hosting provider support to increase the value of PHP Max Input Vars to 5000. Then check Live Chat.

Regards,
Eva Kemp.

#134244 Copied In reply to: Live Chat Not Working

Eva Kemp

Support staff

July 20, 2016 at 19:54

Hello,

You’re welcome.

Regards,
Eva Kemp.

#134202 Copied In reply to: Portfolio slider

Eva Kemp

Support staff

July 20, 2016 at 18:54

Hello,

I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General. Clear browser cache and check home page now.

Regards,
Eva Kemp.

#134193 Copied In reply to: Do I need licence Key for Visual composer?

Eva Kemp

Support staff

July 20, 2016 at 15:55

Hello,

We’re sorry for inconveniences.
New theme version is available at ThemeForest https://themeforest.net/item/the-leader-ecommerce-responsive-mpurpose-theme/5493981 .

Regards,
Eva Kemp.

#134180 Copied In reply to: WooCommerce 2.6.0 and TheLeader 2.1

Eva Kemp

Support staff

July 20, 2016 at 14:30

Hello,

Please clear browser cache and check menu now.
I’ve edited the css code and it’s displayed fine now:
http://prntscr.com/bv8sqx

Regards,
Eva Kemp.

#134166 Copied In reply to: Mobile Menu in Arabic not displaying properly

Eva Kemp

Support staff

July 20, 2016 at 13:52

Hello,

Sorry, but we don’t have such feature in the theme.
You can search for some 3rd-plugins to achieve what you want.

Regards,
Eva Kemp.

#134163 Copied In reply to: phone number for mobile

Eva Kemp

Support staff

July 20, 2016 at 12:50

Hello,

We updated your fr_CA.po file in wp-content/themes/woopress/languages, so new strings are added from the updated theme version.

As I see you’ve removed Woopress theme from dashboard.
Do you still need our assistance with it?

Regards,
Eva Kemp.

#134159 Copied In reply to: Can't translate some strings of WooCommerce (wishlist, cart, etc.)

Eva Kemp

Support staff

July 20, 2016 at 12:45

Hello,

We can’t access WP admin panel now getting error “504 Gateway Time-out”.
Fix this error with your hosting provider support.

Regards,
Eva Kemp.

#134158 Copied In reply to: Mobile Menu in Arabic not displaying properly
Eva Kemp

Support staff

July 20, 2016 at 12:05
Hello,

Please use this code in Global Custom CSS section:
```
.wpb_text_column a {
    color: white !important;
}
.wpb_text_column a:hover {
    color: pink !important;
}
```
I’ve changed slider settings for mobile layout:
http://prntscr.com/bv700y

Check it now.

Regards,
Eva Kemp.
#134155 Copied In reply to: Contact form won't go the full width
Eva Kemp

Support staff

July 20, 2016 at 08:16

Hello,

You need remove padding values via Visual Composer editor for the rows where you added them.

Regards,
Eva Kemp.

#134136 Copied In reply to: Text Block Elements Not Responsive on Mobile

Eva Kemp

Support staff

July 20, 2016 at 08:14

Hello,

You created empty FTP account.
I’ve imported base demo content manually.
Please check your site now.

Regards,
Eva Kemp.

#134135 Copied In reply to: Royal Default eCommerce Theme

Eva Kemp

Support staff

July 20, 2016 at 08:03

Hello,

We’re sorry for a long delay.
There was a problem with “get image size” function according to your server settings.
Our developers fixed this issue. Clear browser cache and check your site.

Regards,
Eva Kemp.

#134131 Copied In reply to: Couldn't connect to host

Eva Kemp

Support staff

July 20, 2016 at 07:45

Hello,

Please provide us with FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#134124 Copied In reply to: Mobile Menu not displayed correctly

Eva Kemp

Support staff

July 20, 2016 at 07:44

Hello,

You need edit a project in admin panel, open Image Gallery settings via Visual Composer editor and change images http://prntscr.com/bv48ib .

Regards,
Eva Kemp.

#134123 Copied In reply to: Portfolio slider

Eva Kemp

Support staff

July 20, 2016 at 07:41

Hello,

As I see some strings aren’t translated, for example “Your Account”:
http://prntscr.com/bv47ix

Please check the strings again.

Regards,
Eva Kemp.

#134122 Copied In reply to: WPML String Translation Issue

Eva Kemp

Support staff

July 20, 2016 at 07:35

Hello,

You’re using very old Visual Composer version. Update it to 4.12 version and other plugins too. The archives are located at this page https://www.8theme.com/download-plugins/ .
You need upload new versions via FTP.

Regards,
Eva Kemp.

#134121 Copied In reply to: Classic mode and Visual Composer not working

Eva Kemp

Support staff

July 19, 2016 at 18:02

Hello,

The credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#134091 Copied In reply to: Classic mode and Visual Composer not working

Eva Kemp

Support staff

July 19, 2016 at 18:00

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#134090 Copied In reply to: Do I need licence Key for Visual composer?

Eva Kemp

Support staff

July 19, 2016 at 17:54

Hello,

Some plugin is causing the issue.
Disable them one by one to find it out.

Regards,
Eva Kemp.

#134089 Copied In reply to: Menu Button does not work on responsive design – mobile

Eva Kemp

Support staff

July 19, 2016 at 14:18

Hello,

You just need to keep your mouse cursor on the login popup window to get it shown.
Unfortunately there is no option to add “remind me”-box. Sorry.

Regards,
Eva Kemp.

#134070 Copied In reply to: Login Form disappears

Eva Kemp

Support staff

July 19, 2016 at 11:22

Hello,

Please provide FTP credentials in private content.

Thank you.
Regards,
Eva Kemp.

#134058 Copied In reply to: Mobile Menu in Arabic not displaying properly
Eva Kemp

Support staff

July 19, 2016 at 10:22
Hello,

Add this code in custom.css file:
```
.payment_method_paypal img {
    width: auto;
}
```
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.
#134055 Copied In reply to: Check-out huge PayPal logo
Eva Kemp

Support staff

July 19, 2016 at 10:08

Hello,

I’ve uploaded Woocommerce 2.5.5 version. Activate it in Wordress Dashboard > Plugins.

Regards,
Eva Kemp.

#134054 Copied In reply to: Cart and coupon wont update
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