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Viewing 30 posts - 2,401 through 2,430 (of 31,382 total)

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Eva Kemp

Support staff

July 19, 2016 at 09:29

Hello,

Our theme code doesn’t have any vulnerabilities.
Concerning security you can contact your hosting provider support.
Also read these articles:
https://www.siteground.com/tutorials/wordpress/wordpress_security.htm
https://hostingfacts.com/how-to-secure-wordpress/
https://www.sitepoint.com/tips-to-secure-wordpress/

As for contact form, as I see you’re using Contact Form 7 plugin, then refer to this article how to add Captcha:
http://contactform7.com/recaptcha/

Regards,
Eva Kemp.

#134049 Copied In reply to: Contact form won't go the full width

Eva Kemp

Support staff

July 19, 2016 at 09:19

Hello,

Do you use cache on the server?
We’re trying to edit files, but changes aren’t taking effect.
Please disable cache temporarily so we can investigate the problem and fix it.

Thank you.
Regards,
Eva Kemp.

#134045 Copied In reply to: Couldn't connect to host

Eva Kemp

Support staff

July 19, 2016 at 08:18

Hello,

Please show your site url.

Regards,
Eva Kemp.

#134034 Copied In reply to: Check-out huge PayPal logo

Eva Kemp

Support staff

July 19, 2016 at 08:11

Hello,

We can upload old Woocommerce plugin for you.
Do you agree with it?
Please provide FTP credentials in Private Content.

Regards,
Eva Kemp.

#134033 Copied In reply to: Cart and coupon wont update

Eva Kemp

Support staff

July 19, 2016 at 07:58

Hello,

You’re welcome.

Have a great day too!

Regards,
Eva Kemp.

#134030 Copied In reply to: Cant edit homepage

Eva Kemp

Support staff

July 19, 2016 at 07:47

Hello,

Could you please clarify your last question?
As I see you’ve imported demo pages. What exactly do you want to achieve?

Regards,
Eva Kemp.

#134023 Copied In reply to: Import demo jewellery in royal wordpress theme

Eva Kemp

Support staff

July 18, 2016 at 20:17

Hello,

Please provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#134003 Copied In reply to: Do I need licence Key for Visual composer?

Eva Kemp

Support staff

July 18, 2016 at 18:58

Hello,

I’ve imported Jewellery template.
Please check your site now.

Regards,
Eva Kemp.

#133998 Copied In reply to: Import demo jewellery in royal wordpress theme

Eva Kemp

Support staff

July 18, 2016 at 18:40

Hello,

You’re welcome.

Regards,
Eva Kemp.

#133994 Copied In reply to: footer widget titles, google maps, contact form

Eva Kemp

Support staff

July 18, 2016 at 16:05

Hello,

There is connection errors on your server.
We got this error at gtmetrix site:
“There may be a connectivity issue between your server and the GTmetrix test server. Please login to try testing from another test location or try again later.”

Here is more information what reason may be:
https://gtmetrix.com/faq.html#faq-error-network

Regards,
Eva Kemp.

#133976 Copied In reply to: Couldn't connect to host

Eva Kemp

Support staff

July 18, 2016 at 14:55

Hello,

You added Widgetised Sidebar elements to your page but there are no widgets in your sidebars:
http://prntscr.com/budibu

Add widgets first and then check your page.

Regards,
Eva Kemp.

#133966 Copied In reply to: Visual Composer not functioning

Eva Kemp

Support staff

July 18, 2016 at 13:42

Hello,

Are you using any Firewall on a server? Please ask your hosting provider support. Also check error log on the server if there are any notices.

Thank you.
Regards,
Eva Kemp.

#133956 Copied In reply to: Couldn't connect to host

Eva Kemp

Support staff

July 18, 2016 at 13:38

Hello,

You’re welcome.

Regards,
Eva Kemp.

#133954 Copied In reply to: ID Store Theme

Eva Kemp

Support staff

July 18, 2016 at 13:38

Hello,

You’re welcome.

Regards,
Eva Kemp.

#133952 Copied In reply to: Top Bar Left

Eva Kemp

Support staff

July 18, 2016 at 11:55

Hello,

Please write your email address in Private Content and we’ll resend the archive.

Regards,
Eva Kemp.

#133936 Copied In reply to: WOOPRESS & WOOCOMMERCE 2.6

Eva Kemp

Support staff

July 18, 2016 at 11:29

Hello,

I’ve installed the theme with demo data and Florence template.
Please check your site now.

Regards,
Eva Kemp.

#133935 Copied In reply to: Couldn't connect to host

Eva Kemp

Support staff

July 18, 2016 at 11:11

Hello,

I’m working on the installation now.
Please don’t do anything on the site.
You’ll be notified when the process is finished.

Thank you.

Regards,
Eva Kemp.

#133932 Copied In reply to: Couldn't connect to host

Eva Kemp

Support staff

July 18, 2016 at 10:16

Hello,

You’re welcome.

Regards,
Eva Kemp.

#133924 Copied In reply to: Questions for a webshop
Eva Kemp

Support staff

July 18, 2016 at 10:16
Hello,

1. Please use this code in Global Custom CSS:
```
.wpb_revslider_element.wpb_content_element {
    margin-bottom: 0 !important;
}
```
2. Topics of what theme did you check? Were they for Royal theme?
Please read documentation how to create mega menu https://www.8theme.com/demo/docs/royal/#!/primary_menu (“7.2 Menu types”).

3. You can create separate menus and use them for different pages, just select custom menu in a page editor: http://prntscr.com/bua5zm

4. Please show a screenshot of that option.

5. What elements do you want to modify?

6. Sorry but there is no such feature.

Regards,
Eva Kemp.
#133923 Copied In reply to: THEME ISSUES AND CLEARIFICATION
Eva Kemp

Support staff

July 18, 2016 at 09:38

Hello,

There is “Update” button is WP Dashboard > Plugins, just click it.
Also update the theme to 2.7.1 version.

Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#133917 Copied In reply to: Update Woocommerce from 2.5.5 to 2.6.2

Eva Kemp

Support staff

July 18, 2016 at 09:36

Hello,

Sorry, but there is no possibility to use VC editor for product categories. Default Woocommerce template is used for all product categories pages.

Regards,
Eva Kemp.

#133916 Copied In reply to: Woocommerce Category Page

Eva Kemp

Support staff

July 18, 2016 at 09:29

Hello,

This is hover effect.
You can disable it in Theme Options > Products Page Layout > Product Image Hover > Swap and upload hover image in product editor: http://prntscr.com/bu9rlb

Regards,
Eva Kemp.

#133914 Copied In reply to: ID Store Theme
Eva Kemp

Support staff

July 18, 2016 at 09:22
Hello,

Mobile
1. I’ve edited your code in Global Custom CSS from:
```
.menu > li:hover a {
    color: #000000 !important;
    background-color: #ffffff;
    border-color: #ffffff;
    border-right-color: #ffffff;
    border-left-color: #ffffff;
    border-top-color: #ffffff;
}
```
to
```
.menu > li > a:hover  {
    color: #000000 !important;
    background-color: #ffffff;
    border-color: #ffffff;
    border-right-color: #ffffff;
    border-left-color: #ffffff;
    border-top-color: #ffffff;
}
```
2. Use this code in Global Custom CSS section:
```
.mobile-nav .widget_sbscrbr_widget {
    display: inline-block;
}
.mobile-nav .widget-title {
    background-color: red;
    line-height: 25px;
}
.mobile-nav .widget-title span, .footer-top .title span {
    color: white;
    background-color: red;
}
```
3. Use this code in Custom CSS for mobile section:
```
.badge-number {
    display: block;
}
```
4. Try to change top value for cart image using this code in Custom CSS for mobile:
```
.cart-bag {
  top: 2% !important;
}
```
PC
1. Remove this code in Global Custom CSS:
```
.quantity input[type="number"] {
    width: 70px !important;
    height: 50px !important;
    padding-top: 0;
    padding-bottom: 0;
    padding-left: 10px;
}
```
2. Checkout button should be displayed on Cart page by default. Some plugin is causing the issue. Disable them one by one to find it out.

Regards,
Eva Kemp.
#133912 Copied In reply to: Quantity box | Categories display | Mobile updates
Eva Kemp

Support staff

July 18, 2016 at 08:38

Hello,

Unfortunately there is no such option. You need edit the file page.php and add this code <?php comments_template('', true); ?> after line 42.

Regards,
Eva Kemp.

#133904 Copied In reply to: Enable Comments

Eva Kemp

Support staff

July 18, 2016 at 08:23

Hello,

Have you checked the stock issue with default Woocommerce theme Storefront https://www.woothemes.com/storefront/ ? Please do this and let us know the result.
Also show a page where stock status shouldn’t be displayed.

Regards,
Eva Kemp.

#133902 Copied In reply to: Questions for a webshop
Eva Kemp

Support staff

July 18, 2016 at 08:20
Hello,

Use this css code:
```
.fixed-header-area .menu > li > a {
   text-transform: inherit !important;
}
```
Regards,
Eva Kemp.
#133901 Copied In reply to: Fixed navigation text-transform
Eva Kemp

Support staff

July 18, 2016 at 08:15

Hello,

I have disabled Smooth Scroll option in Ultimate > Smooth Scroll.
Clear browser cache and check the site now.

Regards,
Eva Kemp.

#133899 Copied In reply to: Using Mouse-Scroll on Mac's chrome / safari / firefox gives no control

Eva Kemp

Support staff

July 18, 2016 at 08:10

Hello,

You didn’t activate child theme in Appearance > Themes. Activate it and check the site.

Regards,
Eva Kemp.

#133898 Copied In reply to: Top Bar Left

Eva Kemp

Support staff

July 18, 2016 at 08:06

Hello,

Please give your site url and provide WP admin credentials in Private Content.

Regards,
Eva Kemp.

#133895 Copied In reply to: No registration email when account created through registration pop up

Eva Kemp

Support staff

July 18, 2016 at 07:39

Hello,

We haven’t released new theme version yet which will be compatible with the latest Woocommerce version, so we recommend you to revert back to old Woocommerce plugin till the theme update is produced.

Regards,
Eva Kemp.

#133890 Copied In reply to: Cart and coupon wont update
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