Please provide us with the login credentials to wp-admin panel and FTP in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 19:24
You’re welcome.
We’ll leave the topic opened if you need further assistance from us.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 19:03
You’re welcome.
Have a great day too!
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 18:43
Sorry, but it can’t be removed. If we delete it, your project will be non-clickable. Unfortunately to make the whole image clickable requires additional customization and isn’t for free.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 18:38
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 18:37
As I see you have text widget with the social media links added into the “Place in header top bar” widget area. I’ve enabled Languages area in Theme Options and the links have appeared on top header area of the site. Is it what you wanted?
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 18:27
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 18:26
Hello,
Could you please show a screenshot of what you wish to remove?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 18:24
Hello,
Do you have Wishlist plugin activated?
Please provide us with the login details to wp-admin panel in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 18:21
Hello,
Please provide us with wp-admin panel credentials to investigate the issue.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 18:18
The issue is caused by jetpack plugin. I’ve deactivated it and the site has started showing fine.
Now the plugin is activated.
So we recommend you to disable it or edit its configuration files as we don’t guarantee full compatibility of 3rd-party plugins with our theme.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 17:28
Please specify exactly what you’re trying to do and what issues you are experiencing as it’s a bit unclear for us.
Do you still need any help from us?
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 17:21
Hello,
Could you please clarify your question? What is wrong with your menu?
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 17:18
Hello,
Sorry, but we don’t guarantee full compatibility of the 3rd-party plugin with our theme.
Are you trying to insert that code into custom.css and the changes make no effect?
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 17:09
Could you please give us FTP access?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 17:04
Hello,
You need install Screets Chat plugin. It’s implemented in our theme.
Then configure it via its settings.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 16:57
Hello,
Yes, our demo site doesn’t have wpml plugin installed, and the language switcher on the top header area is just an example, that you can use such feature like language switcher.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 16:15
Hello,
You can add a favicon image via Theme Options > Header > Favicon. Don’t forget your image should have .ico extension. Also please read this article what dimensions a favicon image should have.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 16:06
You can upload it to some image storage (or reupload to dropbox again) and provide us with the link.
Please provide me with the link where the code is shown.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 16:00
Hello,
I’ve checked your site and tried to activate legenda theme but received “Internal Server Error” as well.
The reason may be you need increase memory_limit value as now you have this one:
“WP Memory Limit: 40 MB – We recommend setting memory to at least 64MB.”
Please contact your host and ask to increase that value. After that try to activate the theme again.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 14:03
To be sure: you’ve reinstalled WP into the folder “wordpress_d”, haven’t you? The other folder “wordpress” is empty.
Also there is no theme archive in /root/wordpress_d/wp-content/themes directory. Please reupload it. Are you going to use woocommerce plugin with the theme?
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 13:43
Hello,
As you can see the site is loading slower with the default theme. So the problem isn’t related to our theme, but your hosting provider may cause this.
We recommend you to contact your host concerning this issue.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 13:39
Hello,
The problem of slow site loading is related to your hosting provider.
Please don’t create new topics on the forum regarding the site loading speed to avoid confusing. You have the ticket opened where you can discuss the issue further.
Please write all your suggestions, questions in there.
Thank you for your understanding.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 13:15
Hello,
Have you checked the site loading speed with default theme?
Also try to disable plugins and check the loading again.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 13:10
Dear @aatlamaz,
Sorry, but I’m unable to access any folder via FTP, getting the error:
Response: 550 The system cannot find the file specified.
Error: Failed to retrieve directory listing
And your site is showing “Internal Server Error”.
We recommend you to contact your hosting provider regarding this issue or try to reinstall WordPress from scratch.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 13:01
Hello,
Thank you for the solution. We appreciate it.
This bug should be fixed in our future update.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 12:55
Please provide us with the details to wp-admin panel as well.
And upload the theme archive to some folder via FTP.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 12:13
Hello,
We’ve restored the home page. Now you need edit Front page in admin panel > Pages (not Home page, as it’s broken).
Please check from your side.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 11:58
Hello @aatlamaz,
Please provide us with the site url and credentials to wp-admin panel and FTP.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Support staff
July 3, 2014 at 11:47
Hello,
Thank you, but the screenshot file isn’t loading. Could you please resend it?
