Page 986 – 8theme.com

Forum Replies Created

Viewing 30 posts - 29,551 through 29,580 (of 31,382 total)

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Eva Kemp

Support staff

July 2, 2014 at 11:22

Hello,

Please provide us with the link where you’re trying to insert the image and your login details to wp-admin panel in Private Content.

Regards,
Eva Kemp.

#8534 Copied In reply to: Visual Composer single image (shortcode) link not saved

Eva Kemp

Support staff

July 2, 2014 at 10:47

Hello,

Are you editing pages in VC backend editor or classic editor?
Try to add the link via VC backend editor:

If it doesn’t help please provide us with the link where you’re trying to insert the image and your login details to wp-admin panel in Private Content.

Regards,
Eva Kemp.

#8529 Copied In reply to: Visual Composer single image (shortcode) link not saved

Eva Kemp

Support staff

July 2, 2014 at 09:58

You’re welcome.

Regards,
Eva Kemp.

#8525 Copied In reply to: Site Speed Support ticket

Eva Kemp

Support staff

July 2, 2014 at 08:17

Hello,

Please provide us with FTP credentials.
Thank you.

Regards,
Eva Kemp.

#8514 Copied In reply to: email issue

Eva Kemp

Support staff

July 2, 2014 at 08:11

Hello ]ulia,

Please take our apologies for such long delay with the ticket response.
Currently our specialists are working on it and you’ll get an answer in a very short time.

Regards,
Eva Kemp.

#8512 Copied In reply to: Site Speed Support ticket

Eva Kemp

Support staff

July 2, 2014 at 08:08

Hello,

We’re glad you managed to fix one of the problems.
We’re very sorry you have to experience such troubles. Your ticket is being worked on and you’ll receive a reply very soon.

Regards,
Eva Kemp.

#8510 Copied In reply to: Slow Site Loading

Eva Kemp

Support staff

July 1, 2014 at 21:59

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#8490 Copied In reply to: Installation Issues & Fixes (Read First)

Eva Kemp

Support staff

July 1, 2014 at 21:58

Hello,

We’re glad you managed to fix the issue.
There shouldn’t be any problems with Woocommerce plugin update in our theme. Perhaps something went wrong during the update and that caused the problem.

If you need more help feel free to contact us.

Regards,
Eva Kemp.

#8489 Copied In reply to: Woocommerce not visible after update

Eva Kemp

Support staff

July 1, 2014 at 21:54

Unfortunately we are unable to access the site getting an error “Internal Server Error”.
Please contact your hosting provider regarding this issue.

Regards,
Eva Kemp.

#8488 Copied In reply to: email issue

Eva Kemp

Support staff

July 1, 2014 at 19:33

Hello,

Please provide us with the link where the contact form is set and the credentials to wp-admin panel and FTP as well.
You can provide all these details in Private Content.

Regards,
Eva Kemp.

#8482 Copied In reply to: email issue

Eva Kemp

Support staff

July 1, 2014 at 19:30

Hello,

Yes, you can disable it in Theme Options > General > Fixed navigation > Off.

Regards,
Eva Kemp.

#8481 Copied In reply to: Remove fixed header?

Eva Kemp

Support staff

July 1, 2014 at 19:28

Hello,

Sorry, but you must upgrade the theme as described in our documentation: https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade , but not just part of files.
If you don’t want to lose your changes you should create child theme and copy all modified files into there.

Regards,
Eva Kemp.

#8480 Copied In reply to: Change log for Blanco 2.9.2

Eva Kemp

Support staff

July 1, 2014 at 18:19

Hello @scolwell,

You’re uploading the whole theme archive, but you must extract it and inside you’ll find another archive legenda.zip. Extract it as well and upload the extracted folder to wp-content/themes directory and then activate the theme in admin panel.

Regards,
Eva Kemp.

#8476 Copied In reply to: Installation Issues & Fixes (Read First)

Eva Kemp

Support staff

July 1, 2014 at 16:52

Hello,

Are you trying to edit the page with VC frontend editor?
If so we recommend you to use backend editor instead as there is a bug in the theme with the VC frontend. We’re sorry for the inconveniences.
This issue should be fixed in future updates.

Thank you for understanding.
Regards,
Eva Kemp.

#8474 Copied In reply to: Visual Composer & Slow load speed

Eva Kemp

Support staff

July 1, 2014 at 16:47

Hello,

You should use this shortcode [etheme_product_categories number="3" parent="15, 42, 44"] to make it work correctly ( https://www.8theme.com/demo/docs/idstore/index.html#!/idstore_shortcodes ).
Please try it and if the problem is still there provide us with the credentials to wp-admin panel in Private Content.

Regards,
Eva Kemp.

#8473 Copied In reply to: problem adding categories to homepage

Eva Kemp

Support staff

July 1, 2014 at 16:41

Hello,

Sorry for a long delay.
Have you changed the login details to wp-admin panel? We’re unable to log in.
Also please provide us with the credentials to FTP.
Thank you.

Regards,
Eva Kemp.

#8470 Copied In reply to: IE 9 error

Eva Kemp

Support staff

July 1, 2014 at 15:06

If the back up was made before your current theme configuration, then you’ll lose the changes that were made, but if you created the back up after the theme modifications then you’re safe to restore it.

We suggest you to create a back up of the theme configuration you have now and update the theme. After that replace the theme files with the ones you made changes to.

Regards,
Eva Kemp.

#8468 Copied In reply to: "Enable your javascript problem"

Eva Kemp

Support staff

July 1, 2014 at 14:51

Hello,

We’ve replaced /* Ajax Filter */ script in themes/theleader/js/etheme.js file. You can check it there as now it has correct code.

Regards,
Eva Kemp.

#8465 Copied In reply to: Slow Site Loading

Eva Kemp

Support staff

July 1, 2014 at 14:22

You’re always welcome.

Regards,
Eva Kemp.

#8464 Copied In reply to: some defects in smartphone

Eva Kemp

Support staff

July 1, 2014 at 14:07

Could you please provide us with the topic link where you were helped with that problem?
Thank you.

Regards,
Eva Kemp.

#8459 Copied In reply to: Slow Site Loading

Eva Kemp

Support staff

July 1, 2014 at 14:05

If I understood you correctly you wan to create some tabs inside the current “custom tab”, don’t you?
If so you should contact Woocommerce support as tabs configuration is related to them.

Regards,
Eva Kemp.

#8458 Copied In reply to: some defects in smartphone

Eva Kemp

Support staff

July 1, 2014 at 13:54

Hello,

I didn’t make any changes on your site to stop products loading at the middle or bottom of the page.
Perhaps a specialist who are working on your ticket made some modifications.
You should receive an answer within the day.
Please wait a little.

Thank you.

Regards,
Eva Kemp.

#8455 Copied In reply to: Slow Site Loading

Eva Kemp

Support staff

July 1, 2014 at 11:53

Hello,

The link you provided is not found. Are you making any changes currently?

Regards,
Eva Kemp.

#8446 Copied In reply to: Visual composer

Eva Kemp

Support staff

July 1, 2014 at 11:50

Hello,

You’re welcome.

Regards,
Eva Kemp.

#8443 Copied In reply to: checkout image

Eva Kemp

Support staff

July 1, 2014 at 11:49

As I see you have old theme version. Please update it to the latest one (3.4): https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade as some bugs are fixed in the new release.
If the problem still persists after update reply back to us.

Regards,
Eva Kemp.

#8441 Copied In reply to: "Enable your javascript problem"

Eva Kemp

Support staff

July 1, 2014 at 11:34

Hello,

You’re welcome.

Regards,
Eva Kemp.

#8436 Copied In reply to: site mobile issues

Eva Kemp

Support staff

July 1, 2014 at 11:34

Hello,

Please provide us with the site name as well and FTP credentials.
Thank you.

Regards,
Eva Kemp.

#8435 Copied In reply to: "Enable your javascript problem"

Eva Kemp

Support staff

July 1, 2014 at 11:16

Hello,

Please check the Comments tab now.
Sorry, but your last question is unclear. Could you please describe it with more details?

Regards,
Eva Kemp.

#8432 Copied In reply to: some defects in smartphone

Eva Kemp

Support staff

July 1, 2014 at 11:01

You’re welcome.
We’re glad the problem has been fixed.

Regards,
Eva Kemp.

#8430 Copied In reply to: Problem with TGM_Bulk_Installer_Skin

Eva Kemp

Support staff

June 30, 2014 at 21:28

Hello,

If you want to enable zoom for a single product you should check “Enable Cloud Zoom for products” in Blanco – Theme Settings > Single Product Page.

Regards,
Eva Kemp.

#8381 Copied In reply to: Products page
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