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Viewing 30 posts - 29,941 through 29,970 (of 31,382 total)

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Eva Kemp

Support staff

June 11, 2014 at 14:19

Hello,

I’ve made changes in custom.css file and now your shop page http://www.omgmiamiswimwear.com/store/store/ is working fine.
Sorry but you didn’t answer our question:
What changes have you made after which the shop pages started working wrong?
Have you modified the original theme files?

Thank you.

Regards,
Eva Kemp.

#6749 Copied In reply to: Checkout not going through

Eva Kemp

Support staff

June 11, 2014 at 14:03

I’ve removed the screenshot.
Sorry, but we didn’t test compatibility of 3rd-party plugins with our theme. So we can’t guarantee their proper work with the theme.
Is there anything else we can help you with?

Regards,
Eva Kemp.

#6747 Copied In reply to: Revolution Slider not loading and Description, Custom tabs not working

Eva Kemp

Support staff

June 11, 2014 at 13:20

1. You didn’t have the required plugins activated. I’ve activated them and woocommerce plugin as well. Please check the woocommerce settings as you selected your homepage for the products display.

2. Description tab shows the info from the text editor box.
Regarding the Additional Information tab you can read woocommerce documentation: http://docs.woothemes.com/document/editing-product-data-tabs/ > 6.The Additional Information tab

Regards,
Eva Kemp.

#6743 Copied In reply to: Revolution Slider not loading and Description, Custom tabs not working

Eva Kemp

Support staff

June 11, 2014 at 11:58

If you want to place an image under the search box as well, then you need find the code <?php get_search_form(); ?> (line 82) in header.php and insert the needed content under that line.

Regards,
Eva Kemp.

#6734 Copied In reply to: Adding cost to the homepage

Eva Kemp

Support staff

June 11, 2014 at 11:54

Are you using Contact form 7 plugin for Contact page? If so you didn’t activate the plugin.
If you want to use our default contact form you need insert this shortcode to the Contact page:
[etheme_contacts]
To have it without Google map use this code:
[etheme_contacts gmap="0"]

Regards,
Eva Kemp.

#6732 Copied In reply to: Contacto form

Eva Kemp

Support staff

June 11, 2014 at 11:46

Hello,

You can change favicon in Theme Options > Header > Favicon.
Make sure your favicon image has .ico extension, not .png or .jpg

Regards,
Eva Kemp.

#6731 Copied In reply to: Favicon

Eva Kemp

Support staff

June 11, 2014 at 11:44

I’ve changed image dimensions and now logo is looking fine.
Please check.

Regards,
Eva Kemp.

#6730 Copied In reply to: firefox logo head problems

Eva Kemp

Support staff

June 11, 2014 at 10:56

Hello,

Sorry, but the login details are incorrect. I’m unable to log in to wp-admin panel. Please check them and provide us with the correct credentials.

Regards,
Eva Kemp.

#6723 Copied In reply to: Contacto form

Eva Kemp

Support staff

June 11, 2014 at 10:54

Hello,

Please provide us with the credentials to FTP and wp-admin panel in Private Content.
Had you made any changes before the error appeared?

Regards,
Eva Kemp.

#6722 Copied In reply to: Home page error

Eva Kemp

Support staff

June 11, 2014 at 10:51

1. Sorry, but I’m unable to connect to FTP (login details are incorrect) as well as to wp-admin panel. After filling in the details I’m being redirected to the blank page.
2. Do you want not to post description but to show custom tabs? Please clarify.
Thank you.

Regards,
Eva Kemp.

#6721 Copied In reply to: Revolution Slider not loading and Description, Custom tabs not working

Eva Kemp

Support staff

June 11, 2014 at 10:04

Hello,

1. Please provide us with FTP and admin panel credentials in Private Content to check the issue with Revolution slider.
2. Description tab is the “text edit” box. You need write in there for the description tab to be displayed. Information for customs tabs can be found in Theme Options > Single Product Page > Custom Tab Title, Custom Tab content.

Regards,
Eva Kemp.

#6713 Copied In reply to: Revolution Slider not loading and Description, Custom tabs not working

Eva Kemp

Support staff

June 11, 2014 at 09:57

Hello,

Regarding logs you have to contact your host as all logs are saved on a server. Also we recommend you to contact PayPal support. Perhaps they will help you to investigate this issue.

Regards,
Eva Kemp.

#6712 Copied In reply to: Order Status is Not Updated After Payment Completed

Eva Kemp

Support staff

June 11, 2014 at 09:48

Hello,

As I see you have old theme version. Please update it to 2.9.2 version which is the latest one.
If it doesn’t fix the issue please let us know.

Regards,
Eva Kemp.

#6710 Copied In reply to: Portfolio pictures not right

Eva Kemp

Support staff

June 11, 2014 at 09:39

Hello,

I’ve made modifications in custom.css.
Please check if the site looks fine now.

Regards,
Eva Kemp.

#6709 Copied In reply to: Product Box Alignment & Checkout Page Problem

Eva Kemp

Support staff

June 11, 2014 at 09:29

Hello,

Do you have FTP account? Please provide us with its credentials to be able to connect to FTP.
Thank you.

Regards,
Eva Kemp.

#6708 Copied In reply to: Catchable Fatal Error

Eva Kemp

Support staff

June 11, 2014 at 08:34

Hello,

We’re very sorry for such troubles, but this bug should be fixed in our future update.
Meanwhile you can resolve this problem copying the file review-order.php from plugins/woocommerce/templates/checkout to themes/idstore/woocommerce/checkout to overwrite the old file.

Regards,
Eva Kemp.

#6707 Copied In reply to: IDStore Compatibility with WooCommerce 2.1.9

Eva Kemp

Support staff

June 11, 2014 at 08:25

Hello,

Please make sure you have the needed SKU numbers in Products.
Also please provide us with wp-admin panel credentials in Private Content to check the issue.

Regards,
Eva Kemp.

#6705 Copied In reply to: Popular Products Slider – Sku

Eva Kemp

Support staff

June 11, 2014 at 08:20

Hello,

The reason is you have small size image.
Try to upload high resolution image. It should fix the issue.

Regards,
Eva Kemp.

#6704 Copied In reply to: Problems with zoom effect

Eva Kemp

Support staff

June 11, 2014 at 08:17

Hello @fernandoyada,

I’m unable to log in to FTP with the details you provided. Please check them.
By the way, you can update woocommerce file yourself, just copy the file form-billing.php from plugins/woocommerce/templates/checkout to the folder themes/legenda/woocommerce/checkout. Old file will will be rewritten.

Regards,
Eva Kemp.

#6703 Copied In reply to: Error on the checkout page

Eva Kemp

Support staff

June 11, 2014 at 08:12

Hello,

You’re welcome.

Regards,
Eva Kemp.

#6701 Copied In reply to: Mobile Navigation Issues

Eva Kemp

Support staff

June 11, 2014 at 08:11

Hello,

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#6700 Copied In reply to: firefox logo head problems

Eva Kemp

Support staff

June 10, 2014 at 20:44

Hello @fernandoyada,

Just to clarify: do you have problems with Checkout page? As I see it’s working properly.

Regards,
Eva Kemp.

#6689 Copied In reply to: Error on the checkout page

Eva Kemp

Support staff

June 10, 2014 at 20:41

Hello,

In the archive of Legenda theme you have the folder “XML_Data”, there you’ll find “restaurant” folder. You need import home.xml file. Here is the instruction how to do this: https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation > How to import Home Page?

Regards,
Eva Kemp.

#6688 Copied In reply to: Different themes

Eva Kemp

Support staff

June 10, 2014 at 19:30

Hello,

Please provide us with the link where the problem persists and your login credentials to wp-admin panel in Private Content.

Regards,
Eva Kemp.

#6685 Copied In reply to: Problems with zoom effect

Eva Kemp

Support staff

June 10, 2014 at 19:28

You can find the code in the file wp-content/themes/xmarket/woocommerce/single-product/short-description.php

Regards,
Eva Kemp.

#6684 Copied In reply to: Different swatches to replace Size Guide

Eva Kemp

Support staff

June 10, 2014 at 19:23

Hello,

You need add the code below into custom.css file:
#default_products_page_container {float: left;}

Regards,
Eva Kemp.

#6682 Copied In reply to: easy way to move sidebars to right

Eva Kemp

Support staff

June 10, 2014 at 19:00

You’re welcome.

Regards,
Eva Kemp.

#6681 Copied In reply to: Breadcrumbs on product page not workin

Eva Kemp

Support staff

June 10, 2014 at 17:51

Hello,

I’ve added some code to custom.css file.
Please check your site now.

Regards,
Eva Kemp.

#6677 Copied In reply to: Product Box Alignment & Checkout Page Problem

Eva Kemp

Support staff

June 10, 2014 at 17:07

Ok. If there are some more questions we’re glad to help you.

Regards,
Eva Kemp.

#6671 Copied In reply to: Upgrading Blanco while retaining many changes.

Eva Kemp

Support staff

June 10, 2014 at 17:05

Thank you for the info, but you haven’t provided site url.
Please send it to us as well.

Regards,
Eva Kemp.

#6670 Copied In reply to: Catchable Fatal Error
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