Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Should you have any other inquiries or issues related to our theme, we encourage you to contact us without hesitation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 26, 2024 at 10:19
Hello,
We hope this message finds you well.
It seems that the page URL has been changed. Could you kindly provide us with the updated URL at your earliest convenience?
Thank you for your attention to this matter.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 26, 2024 at 09:21
Hello,
Thank you for reaching out to us.
XStore Builders > Product Archive Builder with Elementor > edit template > edit settings, for example – https://prnt.sc/asJ18s9KeZ_3
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 26, 2024 at 09:16
Hello,
Thank you for reaching out to us.
Fixed.
Please do not use URLs with “=” and “?” symbols in settings of Menu list element https://prnt.sc/JR4TBAyyf1r5
About “Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the elementor-pro domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/u673830010/domains/amtinfotech.in/public_html/wp-includes/functions.php on line 6114” – it was caused by a WordPress update and should be fixed from their side.
We’ve disabled the debug mode https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ to hide the notice https://prnt.sc/-SQtuNQMw2lc > https://prnt.sc/rgLmwK7AYscW
Best regards,
The 8Theme Team
Rose Tyler
Support staff
November 26, 2024 at 08:55
Hello,
The red color on your screenshot with the custom CSS code indicates that there was an error. We have identified (unclosed } ) and resolved it.
2/ To better understand your request, we kindly ask you to provide additional details, such as examples, screenshots, or relevant links.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 26, 2024 at 08:28
Hello, Tommy,
1/ In the screenshot we provided, you can see an option that was developed specifically for an element included with our theme. This option also has a description, which is visible in the screenshot. We kindly recommend reviewing this description for further clarification https://prnt.sc/Sk9G1GedcrQ0
2/ Answered already. Please check the result https://prnt.sc/5pBOpenJV3EM and let us know if you need any further assistance (describe the desired result in more detail).
Private Content
Best regards,
8Theme’s Team
Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 26, 2024 at 08:22
Hello,
Please clear cache and check how it works now.
We’ve replaced the shortcode with our “My Account” element.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 26, 2024 at 08:17
Hello, Safe Desires,
We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.
Begin by installing the theme on your staging store and making all the necessary customizations and adjustments.
Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.
After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.
We appreciate your cooperation and are here to support you should you have any further questions.
We understand your concern regarding the scaling issue with the elements on Slide 1 of your XStore theme. Based on your description and the attached example, it seems that the proportions of certain elements, such as the circle, are changing inconsistently over time. We also note the previous issue you mentioned regarding the product picture on the main presentation.
To assist you further, we kindly ask you to provide the following details:
1. Any recent changes or updates made to the theme or plugins.
2. The specific settings or configurations applied to the slider.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 25, 2024 at 16:59
Hello,
We appreciate your prompt response.
1/ Please note that the Spa demo version was created prior to the development of the header builder with Elementor. As a result, it is expected that the header is not included when importing the demo into this relatively new builder. However, we have now added the appropriate header to your website https://prnt.sc/guU3Wutl0Jxl and disabled the old header builder from the theme options.
Should you have any further questions or require additional assistance, please do not hesitate to reach out.
2/ In case you want to edit current menus, please go to Dashboard > Appearance >Menus https://prnt.sc/R8GeiNK0sGkD
We have activated the WooCommerce plugin, and it seems to have resolved the issue. What are your thoughts on this solution?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 25, 2024 at 16:38
Hello,
Thank you for reaching out to us.
Could you kindly provide more details regarding where exactly you would like to display the mentioned content? We recommend trying the “Brands Carousel” element and letting us know if it meets your requirements.
We look forward to your response.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 25, 2024 at 16:36
Hello,
We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 25, 2024 at 16:34
Hello,
Thank you for reaching out to us.
Could you kindly test if the same issue occurs when using a default theme, such as Storefront?
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 25, 2024 at 15:58
Hello, Harley,
We appreciate your prompt response.
Could you provide temporary wp-admin access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Could you provide temporary wp-admin access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 25, 2024 at 15:44
Hello,
Thank you for reaching out to us.
Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
November 25, 2024 at 15:20
Hello,
Thank you for reaching out to us.
Could you please provide the URL of page from your screenshot and temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
