If you would like to request the addition of new features or options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 18, 2024 at 08:05
Hello,
Thank you for reaching out to us.
This decision is entirely up to you, so you may test both options one by one and compare the results you obtain.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 18, 2024 at 08:04
Hello,
We hope this message finds you well.
As we can see, the code is functioning correctly. However, the current value is set to 100px. Please change it to 700px, and you will notice the difference.
If you wish to reduce the size of the image rather than increase it, the code min-height: 100px; should be replaced with
height: 200px;
width: auto;
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 17, 2024 at 17:43
Hello,
Could you kindly specify on which exact page and for which specific product the code is not functioning?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 17, 2024 at 17:42
Hello,
We kindly request that you check the changes now.
We would like to inform you that the Sticky feature was initially activated for separate containers https://prnt.sc/6RfxwJbBngoD which resulted in them overlapping each other. Consequently, we have enabled this option for a main container https://prnt.sc/GycbkSt_rxBi
Best Regards,
8Theme’s Team
Content is visible for topic creator and support staff only.
Regarding your inquiry about editing the banner that appears on the PC/desktop version but cannot be edited, we would be happy to assist you.
Please provide the URL of the page from your screenshot.
It appears that the mentioned option is not available for the selected type of quick view window. In this case, you may use custom CSS code as an alternative:
We would like to inform you that all of your inquiries have been addressed by our support team. You can view the details at the following link: https://prnt.sc/SHGaOQVhQlLa
Private Content
Best regards,
8Theme Team
Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 17, 2024 at 15:33
Hello, Leon,
Thank you for reaching out to us with your request.
We understand that you would like the font color and size of the regular selling price to match the sale price when a product has only one regular price, both on the product category page and the single product page. Below is the CSS code that should help you achieve the desired styling:
Please note that we handle marketing and pre-sales inquiries via email. For any technical support or assistance, we kindly ask that you continue the conversation through our support forum.
We have made some improvements to the demo content on your website. Kindly review the changes and let us know if you require any further assistance.
Additionally, we recommend that you avoid activating plugins that you do not use, as they may cause conflicts and slow down your website’s performance.
Thank you once again for your trust in our services.
1/ You are unable to perform the automatic update because you have renamed the theme and core plugin. Therefore, you will either need to manually perform the update or revert the names to their original state, after which you can proceed with the update through the standard process.
Theme can be manually updated in the next way: download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded, and the theme will be updated.
Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
2/ Additionally, we noticed that you are using several third-party plugins. If the Core plugin cannot be activated after the update, it is likely that one of the third-party plugins is causing a conflict. In this case, we recommend disabling all third-party plugins, activating the Core plugin, and then re-enabling the third-party plugins one by one to identify the source of the conflict.
3/ Please refrain from updating the WooCommerce plugin in the future until you have confirmed that the theme version you are using is fully compatible with the latest WooCommerce version. You can verify this by checking the changelog or by reaching out to us for confirmation https://xstore.8theme.com/update-history/
4/ Regarding the product images on the category page, you need to regenerate thumbnails using Regenerate Thumbnails plugin.
Could you kindly provide us with some screenshots and temporary access to your WordPress admin panel to assist you further?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 17, 2024 at 11:17
Hello,
Please clear cache and check how it works now.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 17, 2024 at 10:17
Hello,
We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.
If this doesn’t help, provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 17, 2024 at 10:02
Hello, Ombi,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
