Hello, Sergiu,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it without access.

Please provide temporary wp-admin and FTP access via the Private Content area.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us.

Could you kindly clarify the specific assistance you are requesting from our side? We would appreciate it if you could provide more details, including relevant screenshots and links, to help us better understand your request.

Best regards,
8Theme’s Team

Hello, JiPanditJI,

Thank you for reaching out to us.

Are you referring to a single product page or the shop page? Could you kindly provide the link to the page in question, along with a screenshot of what you would like to achieve?

Best regards,
8Theme’s Team

Hello, Leon,

Thank you for reaching out to us.

We understand that the brand filter on the front shop page is not displaying all brands, while the Elementor preview version shows them correctly. We will be happy to assist you in investigating this issue.

WooCommerce > Status > Tools > Brands Transients > Clear.

Or provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

XStore Builders > Header Builder via Elementor > edit template> https://prnt.sc/H9_TtItTMVa_ > https://prnt.sc/tFRW3IIZYN54

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Theme Options > WooCommerce > Shop Elements > Product Badges > Sale Label Settings

Best Regards,
8Theme’s Team

Hello, Adeeb Ahmed,

Thank you for contacting us and for using XStore.

Quick View does not display default WooCommerce selectors for the variable products. If you want to show variations in the QV then change type to variation swatches (label, color or image type) instead of default selector. Then you’ll get variations in the QV https://prnt.sc/10ubtgd and buy product once choose the variation.

Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and read this article – https://woocommerce.com/document/variable-product/

Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

You can use only global attributes for our variation swatches in our theme.

Best regards,
8Theme’s Team

Hello, Misbah Badshah,

Thank you for reaching out to us.

Theme Options > Mobile panel.
Read more – https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To add social links to the product archive page, please follow the steps below:
Dashboard > Appearance > Widgets > Shop sidebar > edit links in the settings of widget https://prnt.sc/HUSslgKy00X2

Best Regards,
8Theme’s Team

Hello, Misbah Badshah,

Thank you for reaching out to us.

XStore Builders > Archive Products via Elementor > edit template https://prnt.sc/yiD_Uk2dxzEF > https://prnt.sc/aJ__9QSbOwJl

Best Regards,
8Theme’s Team

Hello, khurram virk,

Please change the code to:

.et_second-description li {
    margin-top:15px;
}
.et_second-description ol, .et_second-description h3 {
    margin-top:25px;
}

Best regards,
8Theme’s Team

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing issues with Scheduled Actions, which are causing your website to slow down and, at times, not function properly. It is recommended to periodically clear old entries, but we also have a few suggestions to resolve the issue more effectively:

Check plugins and theme: Make sure that all plugins and the theme are up to date, as outdated or incompatible versions can cause issues with scheduled actions. Updating plugins or the theme might resolve the problem.

Optimize Scheduled Actions: If your site has a large number of scheduled actions, you can use a plugin like WP Crontrol to view and manage these actions, deleting unnecessary or redundant entries. You can also adjust the frequency of scheduled actions to reduce the load on the server.

Analytics issue: As for the missing data in analytics, the problem could be related to scheduled actions not running correctly, as some of them may be responsible for gathering analytics data. If scheduled actions are not executing properly, this can result in missing data in reports. Please check whether the required scheduled actions are running correctly after clearing the records.

Hosting provider recommendations: If your hosting provider has suggested contacting the theme developer, this may indicate an issue with server settings or specific aspects of how the theme interacts with server resources. It could be worth checking server settings, such as query execution limits or caching configurations.

We can see the next error in your site Dashboard – https://prnt.sc/GZ0azNDUhVty Please contact your hosting provider to solve this or Woocommerce plugin support to get further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team