There is no option to change megamenu from hover event to click, unfortunately.
If you would like to request the addition of new features or options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
November 16, 2024 at 13:33
Hello,
Thank you for reaching out to us.
We understand that you are experiencing issues with Scheduled Actions, which are causing your website to slow down and, at times, not function properly. It is recommended to periodically clear old entries, but we also have a few suggestions to resolve the issue more effectively:
Check plugins and theme: Make sure that all plugins and the theme are up to date, as outdated or incompatible versions can cause issues with scheduled actions. Updating plugins or the theme might resolve the problem.
Optimize Scheduled Actions: If your site has a large number of scheduled actions, you can use a plugin like WP Crontrol to view and manage these actions, deleting unnecessary or redundant entries. You can also adjust the frequency of scheduled actions to reduce the load on the server.
Analytics issue: As for the missing data in analytics, the problem could be related to scheduled actions not running correctly, as some of them may be responsible for gathering analytics data. If scheduled actions are not executing properly, this can result in missing data in reports. Please check whether the required scheduled actions are running correctly after clearing the records.
Hosting provider recommendations: If your hosting provider has suggested contacting the theme developer, this may indicate an issue with server settings or specific aspects of how the theme interacts with server resources. It could be worth checking server settings, such as query execution limits or caching configurations.
We appreciate your interest in our demos. Unfortunately, the Figma files for demos are not available for distribution as part of our service. We acknowledge that there may have been previous instances where such files were provided; however, we have since updated our policy and have removed all references to the provision of PSD and Figma files from our communications and offerings.
We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 16, 2024 at 13:08
Hello,
We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.
If this doesn’t help, provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 16, 2024 at 13:03
Hello,
You’re welcome!
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 17:56
Hello,
We would like to inform you that the issue was caused by the Softaculous Pro plugin. Kindly clear your cache and verify if the problem has been resolved.
Should you require any further assistance, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 17:15
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 16:01
Hello,
Could you kindly provide a specific example of the desired outcome?
To add two languages, such as Arabic and English, to your website using Elementor, you will need to use a multilingual plugin. One of the most popular options is **WPML (WordPress Multilingual Plugin)** https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ or **Polylang**. These plugins allow you to create and manage content in multiple languages, including RTL (Right-to-Left) languages like Arabic.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 15:02
Hello,
To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 14:39
Hello, Juergen,
Please clear cache and check now.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 14:21
Hello,
You need to rename the translation file you wish to upload.
Translation files for themes should be placed in /wp-content/languages/themes/ folder,
for plugins, like Core plugin, in /wp-content/languages/plugins folder (this is the System location), with correct names, for example, for XStore theme: xstore-ar.po, and xstore-core-ar.po for XStore Core plugin, then you will not lose translation after the update.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 15, 2024 at 14:19
Hello,
Thank you for reaching out to us. We appreciate your message and are happy to assist you.
We have clients who use both plugins, although not simultaneously. The choice of which plugin to use will ultimately depend on your preferences. You may conduct performance tests for each of them to determine which one best suits your needs. On our demo sites, we prefer to use WP Rocket.
1/ After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.
2/ There is no such option, unfortunately.
If you would like to request the addition of new features or options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 14:04
Hello,
Please provide temporary wp-admin and FTP access. We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 14:03
Hello, Tugba,
Please delete this code – https://prnt.sc/lUfZGfkeERH2 and use the next code in Theme options > Theme custom CSS > Global:
Could you provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 12:58
Hello, Adrian,
Thank you for reaching out to us.
1/ We’ve regenerated .pot files for you and synchronized translations.
The “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked https://prnt.sc/QZxqRU4VwF5S ).
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 12:22
Hello, Juergen,
Thank you for reaching out to us. We appreciate your patience and would be happy to assist you with the issues you’re experiencing.
1/ The result you get comes from here – https://prnt.sc/OhxU-7VP73Oh
In this case, we do not recommend using Elementor’s global style settings for links.
2/ Solved.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 12:00
Hello, Dan,
Thank you for reaching out to us.
To display the product price along with the tax (VAT) on your product pages, you can adjust the settings in your WooCommerce store. Please follow these steps:
1. Go to **WooCommerce > Settings** in your WordPress dashboard.
2. Click on the **Tax** tab.
3. Under the **Display prices in the shop** option, select **Including tax**.
4. You can also configure how prices are displayed during checkout and in the cart by adjusting the **Display prices during cart and checkout** option.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 15, 2024 at 11:58
Hello, Mirko,
Thank you for reaching out to us.
We understand that you are experiencing issues after upgrading to WordPress 6.7. For future updates, we kindly ask that you ensure compatibility has been confirmed for the theme by checking the update history at the following link: https://xstore.8theme.com/update-history/
At the moment, we are actively working on the necessary updates. In the private content area, you will find a link to download the XStore Core plugin. Please replace the current plugin on your website with this version and let us know if it resolves the issue.
Thank you for your understanding and cooperation.
Best Regards,
8Theme’s Team
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Rose Tyler
Support staff
November 15, 2024 at 11:57
Hello, Valantis,
Thank you for reaching out to us.
1/ Could you provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
