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Viewing 30 posts - 361 through 390 (of 65,726 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 13:29
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 13:28

    Hello,

    Thank you for reaching out to us

    https://prnt.sc/iZ-LXV7qSnC9 should be renamed to xstore-fr_FR.po

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 13:06

    Hello, Mirko,

    Could you provide temporary FTP access?
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 12:58

    Hello, Adrian,

    Thank you for reaching out to us.

    1/ We’ve regenerated .pot files for you and synchronized translations.

    2/ Please check the result.

    3/ Add descriptions – https://prnt.sc/rFYD2aVMZTWz , then go to XStore Builders > Archive Products via Elementor > edit template > add next elements https://prnt.sc/g77EhdqCK0y9 to page content.

    Additionally, for any separate questions, we kindly ask that you open new topics in our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 12:42

    Hello,

    Thank you for reaching out to us.

    The “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked https://prnt.sc/QZxqRU4VwF5S ).

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 12:22

    Hello, Juergen,

    Thank you for reaching out to us. We appreciate your patience and would be happy to assist you with the issues you’re experiencing.

    1/ The result you get comes from here – https://prnt.sc/OhxU-7VP73Oh
    In this case, we do not recommend using Elementor’s global style settings for links.

    2/ Solved.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 12:00

    Hello, Dan,

    Thank you for reaching out to us.

    To display the product price along with the tax (VAT) on your product pages, you can adjust the settings in your WooCommerce store. Please follow these steps:

    1. Go to **WooCommerce > Settings** in your WordPress dashboard.
    2. Click on the **Tax** tab.
    3. Under the **Display prices in the shop** option, select **Including tax**.
    4. You can also configure how prices are displayed during checkout and in the cart by adjusting the **Display prices during cart and checkout** option.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 11:58

    Hello, Mirko,

    Thank you for reaching out to us.

    We understand that you are experiencing issues after upgrading to WordPress 6.7. For future updates, we kindly ask that you ensure compatibility has been confirmed for the theme by checking the update history at the following link: https://xstore.8theme.com/update-history/

    At the moment, we are actively working on the necessary updates. In the private content area, you will find a link to download the XStore Core plugin. Please replace the current plugin on your website with this version and let us know if it resolves the issue.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    Content is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 11:57

    Hello, Valantis,

    Thank you for reaching out to us.

    1/ Could you provide temporary FTP access?
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    2/ https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 11:50

    Hello, khurram virk,

    Good day to you! We hope this message finds you in good health.

    Could you kindly provide screenshots to help us better understand your requests? Additionally, provide temporary wp-admin access.

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 11:45

    Hello,

    Here is an example of header condition – https://prnt.sc/0WW3NLwTsFkR

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 11:42

    Hello,

    Thank you for reaching out to us.

    We understand that you are experiencing issues after upgrading to WordPress 6.7. For future updates, we kindly ask that you ensure compatibility has been confirmed for the theme by checking the update history at the following link: https://xstore.8theme.com/update-history/

    At the moment, we are actively working on the necessary updates. In the private content area, you will find a link to download the XStore Core plugin. Please replace the current plugin on your website with this version and let us know if it resolves the issue.

    Thank you for your understanding and cooperation.
    Best Regards,
    8Theme’s Team

    Content is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 11:34

    Hello,

    We appreciate your prompt response.

    We kindly request that you attempt to create the translation for the following: https://prnt.sc/jdXnB2AV9UD5
    Alternatively, you can navigate to **Header Builder > Multiple Headers**, create a custom header, and set the conditions to apply it to all pages of a specific language. You can then modify the text in the settings for that header accordingly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 10:33

    Hello, Zakeyhizem,

    Thank you for reaching out to us.

    Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 10:32

    Hello, Nedimzidane,

    Theme can be manually updated in the next way: download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded, and the theme will be updated.

    Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
    Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 10:28

    Hello,

    If you would like to request the addition of new features or widgets, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 09:48

    Dear, Merin,

    Thank you for reaching out to us.

    Custom CSS code can be used:

    .grid-image-section .vc_gitem-animated-block {
        position: relative;
        overflow: hidden;
        cursor: pointer;
        -webkit-transition: all 0.3s ease-in-out;
        transition: all 0.3s ease-in-out;
        backface-visibility: hidden;
        -webkit-backface-visibility: hidden;
    }
    .grid-image-section .vc_gitem-animated-block:hover .vc_gitem-zone {
        -webkit-transform: scale(1.08);
        -ms-transform: scale(1.08);
        transform: scale(1.08);
        transition: all 0.4s ease-in-out;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 09:43

    Hello, Mauro,

    You’re welcome!

    This question does not directly pertain to the scope of our theme. However, you can find the relevant basic information online:

    Yes, it’s absolutely possible to use the element in HTML5 to handle responsive images and pass different image versions for different screen sizes, resolutions, or other conditions, all within a single element. This way, you can keep your markup clean and reduce the need for multiple elements.

    The element allows you to specify multipleelements inside it, each with different image files and conditions (like media queries or srcset for different screen resolutions). This makes it ideal for responsive images because the browser will automatically choose the most appropriate image to display based on factors like viewport size, device resolution, or format support (e.g., WebP vs. JPEG).

    Here’s a basic example of how to use the element:

    html

    <picture>
      <!-- For screens wider than 1200px, use the large image version -->
      <source srcset="images/large.jpg" media="(min-width: 1200px)">
    
      <!-- For screens between 768px and 1199px, use the medium image version -->
      <source srcset="images/medium.jpg" media="(min-width: 768px)">
    
      <!-- For smaller screens, use the small image version -->
      <source srcset="images/small.jpg" media="(max-width: 767px)">
    
      <!-- Default image (if no conditions match) -->
      <img src="images/default.jpg" alt="Responsive Image Example">
    </picture>

    How it works:
    The browser will check theelements and choose the one that matches the conditions (like viewport size or screen resolution).
    If noconditions match, the browser will fall back to the tag.
    This ensures you only have one element in the DOM, but still serve the appropriate image for different scenarios.
    Benefits:
    Reduced HTTP requests: Instead of loading all image versions and choosing them dynamically with JavaScript, the browser decides which one to fetch.
    Efficient loading: The browser selects the right image based on device capabilities and screen size, ensuring faster load times and a better user experience.
    Fallback support: You can define a default image in the tag in case the browser doesn’t support (though most modern browsers do).
    Using srcset in thetag:
    You can also use srcset for different image resolutions (e.g., 1x, 2x for retina displays) if you want to optimize for pixel density, like this:

    html

    <picture>
      <source srcset="images/large.jpg 1x, images/large@2x.jpg 2x" media="(min-width: 1200px)">
      <source srcset="images/medium.jpg 1x, images/medium@2x.jpg 2x" media="(min-width: 768px)">
      <source srcset="images/small.jpg 1x, images/small@2x.jpg 2x" media="(max-width: 767px)">
      <img src="images/default.jpg" alt="Responsive Image Example">
    </picture>

    In this case:

    The browser will select the appropriate image based not only on the screen width but also the device’s pixel density (1x, 2x, etc.).
    This is a very efficient and flexible way to serve responsive images without cluttering the DOM with multiple tags.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 08:57

    Hello,

    Private Content

    Best regards,
    8Theme’s Team

    Content is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 08:44

    Hello,

    We appreciate your prompt response.

    https://prnt.sc/dBg44gaOnoDW

    Best Regards,
    8Theme’s Team

    Content is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 08:37

    Hello, Mauro,

    1/ Yes, these settings can be used https://prnt.sc/kNjsLsuQbb7j

    Please note that elements hidden in this manner are still being loaded, even though they are not displayed. This means that large images, whether in kilobytes or even megabytes, can affect the website’s loading speed. Therefore, we strongly recommend optimizing your images – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Read more – https://elementor.com/help/mobile-editing/ https://elementor.com/help/what-is-responsive-design/ https://elementor.com/blog/responsive-website/

    2/ At the moment, the option you are inquiring about is not available. You can view more details here: https://prnt.sc/i1O1OIf3geLI

    If you would like to request the addition of new features or options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

    Currently, you can use custom CSS code – https://prnt.sc/DO0mWY47XO_O

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 07:55

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 07:54

    Hello,

    Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 07:53

    Hello, Anoop,

    Please edit this option – https://prnt.sc/cj9pGyPHgunY

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 07:51

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 07:51

    Hello,

    Thank you for reaching out to us.

    We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://www.8theme.com/documentation/docs/xstore-mobile-panel/.

    Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 18:30

    Hello,

    Thank you for reaching out to us.

    Translated. Please check.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:58

    Hello, Khulood,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:44

    Hello,

    Thank you for letting us know.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2024 at 17:38

    Hello, Khulood,

    Private Content

    Best Regards,
    8Theme’s Team

    Content is visible for topic creator and
    support staff only.
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    Viewing 390 results - 361 through 390 (of 65,726 total)
Viewing 30 posts - 361 through 390 (of 65,726 total)
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