Any email address can be used for the new account, it does not have to be your or our personal email.
Best Regards,
8Theme’s Team
Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 14, 2024 at 14:25
Hello, Davor,
Here is what we get – https://prnt.sc/euRbVl5asM7y
We kindly ask you to ensure that the access credentials you have provided are correct and functioning properly. As a minimum, we recommend that you try logging in yourself using the same credentials to verify their accuracy.
We appreciate your cooperation and look forward to resolving this matter together.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 14:22
Hello, Admimpex,
Private Content
Warm Regards,
The 8Theme Team
Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 14, 2024 at 14:21
Hello, Tugba,
Please check the result.
Changes were made in Loco Translate > Themes > XStore.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 14:15
Hello, Davor,
We appreciate your prompt response.
Please check the credentials and provide the correct access.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 14:13
Hello, Naeem,
Thank you for reaching out to us.
1/ Could you please record videos of problems?
Upload them on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 14:11
Hello, Janina,
Thank you for reaching out to us.
To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 14:04
Hello,
Thank you for reaching out to us with your inquiry.
We understand that you would like to provide early access to exclusive products for specific users by password-protecting a group of products, and you’re looking for a more streamlined approach than individually protecting each product. Your idea of applying password protection to a dedicated template for these exclusive products is a great one.
While WooCommerce does offer individual product password protection, applying password protection to an entire template is not a default feature. However, there are a few ways you can achieve this:
1. **Using additional plugin**: You may consider using third-party plugins to implement your idea. Although we have not tested these plugins with our theme and cannot provide specific recommendations, here are a few that may be helpful (based on publicly available information). Please note that we cannot take responsibility for the functionality of third-party plugins, nor can we assist with their configuration, as this falls outside the scope of our support:
For example, you can create a custom product archive or single product template for your exclusive products using Pro Elements or Elementor Pro, and then restrict access to that template using a plugin like **Restrict Content Pro** or **MemberPress**.
Plugins like **WooCommerce Memberships** or **Restrict Content Pro** allow you to restrict access to specific products or categories based on user roles or membership levels. You can create a category for your exclusive products and restrict access to that category, which would eliminate the need to password-protect each product individually.
**Password-Protecting a Product Category**: Another option is to use a plugin like **Password Protected Categories for WooCommerce**. This plugin allows you to password-protect entire product categories, so you can create a category for your exclusive products and apply a single password to that category. This would allow you to add products to the category without needing to set individual product protections.
2. **Custom Development**: You may want to consider custom development. A developer could create a custom solution that applies password protection to a specific product template or category, allowing you to manage access more easily.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 13:57
Hello, Davor,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 13:56
Hello, Carry Sane,
Thank you for reaching out to us.
Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 13:54
Hello,
Please provide temporary wp-admin and FTP access. We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 13:48
Hello, LVRB Love’s Rebel,
To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 13:32
Hello, Ankit Khandelwal,
It seems there has been a misunderstanding. If you require assistance with building a website from scratch, this is not something that the theme support team can provide as part of the standard support offered by the theme author. The responsibility for creating a website from the ground up lies with you or a professional you hire for this purpose.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 12:00
Hello, Marketingmachine,
Thank you for reaching out to us.
To assist you with translating the sidebar, please follow these steps:
1. Navigate to **Appearance > Widgets** in your WordPress dashboard. Here, you can check if the sidebar content is managed through widgets.
2. If the sidebar content is part of a theme or plugin, you may need to use a translation plugin like **WPML** or **Loco Translate** to translate the specific strings.
3. If you are still unable to locate the sidebar content, please provide us with temporary wp-admin access.
We hope this helps! Please feel free to reach out if you need any additional assistance.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 11:18
Hello,
The issue was caused by an unclosed bracket in the custom CSS code. We have now resolved it.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 11:17
Hello, Gracu_,
Please provide FTP access in the private content area, so that we can check and help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
We have noticed that you are using a PNG image with a transparent background, which is why you are experiencing the current issue. To resolve this, you may either replace the image or apply custom CSS code:
.single-product img.zoomImg {
background-color: white !important;
}
Thank you for reaching out to us with your concern.
Theme Options > Speed Optimization > Always load “wc-cart-fragments” > Off. Clear cache and check the result.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 10:01
Hello,
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Additionally, we would appreciate it if you could share some screenshots to help us better understand your request.
We look forward to your response.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 09:05
Hello, x0321,
Thank you for reaching out to us and providing detailed information about the issue you’re encountering.
1/ Could you kindly record a video clearly showing the entire process and the issue as described? This will help us attempt to replicate the steps on our test site.
Additionally, we would appreciate it if you could provide a second video demonstrating the same actions but using a different theme, such as the default WooCommerce theme (Storefront), to confirm whether the issue is specifically related to the active theme on your site.
Please upload both videos to a file-sharing service and provide us with the download links.
Furthermore, if the product import file you used for testing is not confidential, we would appreciate it if you could share that with us as well.
2/ Have you recently updated the WooCommerce plugin? If so, could you let us know which previous version of WooCommerce was functioning correctly for you?
We look forward to your response and appreciate your cooperation in helping us resolve this matter.
