Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Additionally, we would appreciate it if you could share some screenshots to help us better understand your request.
We look forward to your response.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 09:05
Hello, x0321,
Thank you for reaching out to us and providing detailed information about the issue you’re encountering.
1/ Could you kindly record a video clearly showing the entire process and the issue as described? This will help us attempt to replicate the steps on our test site.
Additionally, we would appreciate it if you could provide a second video demonstrating the same actions but using a different theme, such as the default WooCommerce theme (Storefront), to confirm whether the issue is specifically related to the active theme on your site.
Please upload both videos to a file-sharing service and provide us with the download links.
Furthermore, if the product import file you used for testing is not confidential, we would appreciate it if you could share that with us as well.
2/ Have you recently updated the WooCommerce plugin? If so, could you let us know which previous version of WooCommerce was functioning correctly for you?
We look forward to your response and appreciate your cooperation in helping us resolve this matter.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 08:43
Hello,
We hope this message finds you well.
I am having some difficulty fully understanding the nature of your question, as it seems we have already addressed this matter in a previous response.
To clarify, please create the website as you would any other, as the process does not depend on the specific theme. Once the website is set up, you can install the XStore theme. Here is a video tutorial on how to install the theme: https://youtu.be/4n1re0jKorc?feature=shared After installation, activate the theme using the activation code you already have, selecting the “staging site” option during the process.
If this does not address your question, kindly provide more detailed information about your issue. We also recommend reviewing our previous responses, including the content in the “Private Content” area, before reaching out again.
Thank you for your understanding, and we look forward to assisting you further.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 14, 2024 at 08:38
Hello, Alfi,
Thank you for your cooperation. We are here to assist you whenever needed.
Based on the screenshot you provided, we are unable to definitively determine whether the issue is related to the compatibility of your current PHP version with the theme or with one of the plugins used on your website. However, the quickest way to restore your site to normal functionality would be to downgrade the PHP version to 8.2 or 8.1.
In the screenshot you provided, the “Shop” page is currently selected under Dashboard > WooCommerce > Settings > Products > Shop Page. However, if you wish to display products on the homepage, you will need to select the homepage instead of the shop page.
Please let us know the outcome.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 13, 2024 at 18:26
Hello,
We hope this message finds you well.
We would like to inform you that the .pot files have been regenerated and relocated to the appropriate folders. Kindly review the changes at your earliest convenience.
Should you have any questions or require further assistance, please do not hesitate to reach out.
Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Please provide the URL of the page where the problem is visible for you next time.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 13, 2024 at 17:53
Hello, Oliver Theiß,
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
The issue displayed in your screenshot is not related to migration. It is a common problem that occurs for all users after a WordPress update and is not critical. It will be resolved in the next update of the theme and core plugin.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 13, 2024 at 16:24
Hello,
We hope this message finds you well.
We have tested editing a page on your website using the Elementor plugin, and it appears to be functioning correctly. For instance, we successfully edited the “About Us” page, and here is a screenshot for your reference – https://gyazo.com/9b2e43fe6f043a5f4fe1647852556096
To assist you further, could you please provide a detailed description of the issue you are encountering? If possible, kindly share a video or at least a link to the specific page where you are experiencing difficulties with the Elementor plugin.
We look forward to your response and are happy to assist you further.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 13, 2024 at 16:07
Hello,
We appreciate your prompt response.
We attempted to review the WooCommerce plugin log files (link provided in the private content area), but unfortunately, we encountered the following error: “Sorry, you are not allowed to access this page.” Could you kindly grant administrator privileges to the account you created for us so that we can proceed with the necessary checks?
We appreciate your assistance and look forward to your response.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 13, 2024 at 15:49
Hello, Rowan Keizer,
You’re welcome! Have a great day too.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 13, 2024 at 15:49
Hello, Tiffany,
You’re welcome!
Please try to use this code in Theme Options > Theme custom CSS > Mobile:
.products-loop .hot-label {
padding: 20px !important;
}
Best regards,
The 8Theme Team
Rose Tyler
Support staff
November 13, 2024 at 15:38
Hello,
The most convenient option for us would be if you could kindly request your hosting provider to create FTP access for our team.
We require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 13, 2024 at 15:20
Hello,
Private Content
Best regards,
8Theme’s Team
Please contact administrator for this information.
