Hello, Shreyansh Shylendran,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the issue continues, we suggest switching to the default WooCommerce theme, Storefront, and testing again. This will help determine whether the issue is related to the theme.

Best regards,
8Theme’s Team

Hello, Mauro,

Thank you for reaching out to us.

Loco Translate > Plugins > XStore Core.

Best Regards,
8Theme’s Team

Hello, Ubansal,

You can find all available search settings under **Theme Options > Header Builder > Search**.

Best Regards,
8Theme’s Team

Hello, TonyM,

We have re-selected the Shop page in WooCommerce by navigating to **Settings > Products** and have cleared the cache on our end. Kindly clear your cache as well and review the results.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello,

The provided recommendations are fundamental, and ChatGPT may assist you, or you can refer to the WordPress documentation regarding this process.

Please note that we are only responsible for the functionality of our theme, and therefore, we are unable to assist you with the mentioned process.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand your concern regarding the “ADD TO CART” text on the cross-sell and related products button. Custom CSS code can be used:

.elementor-widget-woocommerce-product-etheme_related .footer-product .add_to_cart_button,
.elementor-widget-woocommerce-product-etheme_cross_sells .footer-product .add_to_cart_button {
    font-size: 0px;
}

Best Regards,
8Theme’s Team

Hello, Ombi,

Please replace the Dynamic Wishlist page with a static one, as mentioned in this video – https://youtu.be/ZyjZ-vCx0pE?feature=shared, and let us know the result.

Best Regards,
8Theme’s Team

Hello, Juergen,

We appreciate your prompt response.

We have reviewed the homepage of your website, but we are unable to locate the fields mentioned in the header. Please check this screenshot for your reference – https://prnt.sc/3oaonN6wR1zl . Could you kindly provide further instructions or direct us to the specific page where we can observe the issue?

Best Regards,
8Theme’s Team

Hello, Gracu_,

Please check these topics – https://www.8theme.com/topic/my-xstore-instagram-widget-has-stopped-working/ https://www.8theme.com/topic/instagram-doesnt-work-2/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To resolve the issue of the custom heading element automatically converting text to uppercase, you can use custom CSS code:

h1.vc_custom_heading:not(.no-uppercase), h2.vc_custom_heading:not(.no-uppercase), h3.vc_custom_heading:not(.no-uppercase), h4.vc_custom_heading:not(.no-uppercase), h5.vc_custom_heading:not(.no-uppercase), h6.vc_custom_heading:not(.no-uppercase) {
    text-transform: none;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand the importance of ensuring that your “Thank You for Your Order” emails are delivered successfully to your customers’ inboxes. To customize the content of these emails, you can find the template under **WooCommerce > Settings > Emails**. Specifically, look for the ** Completed order** or **Processing Order** email templates, as these are typically the ones sent after an order is placed. You can customize these templates by clicking on the “Manage” button next to the respective email and then selecting the “Customize” option.

If you are unable to locate the specific template, it may be due to a plugin conflict. In that case, we recommend checking if any third-party plugins are overriding the default WooCommerce email templates. You can also try switching to a default Woocommerce theme (such as Storefront) temporarily to see if the issue persists.

Regarding your concern about emails going to spam, here are a few suggestions to help improve email deliverability:

1. **Use a Professional Email Address**: Ensure that your emails are sent from a professional domain-based email address (e.g., info@yourdomain.com) rather than a free email service (e.g., Gmail or Yahoo).

2. **Set Up SPF, DKIM, and DMARC Records**: These are email authentication protocols that help verify the legitimacy of your emails. You can set them up through your domain hosting provider to improve email deliverability.

3. **Use an SMTP Plugin**: WooCommerce emails are sent using the default WordPress mail function, which may not be reliable. We recommend using an SMTP plugin (such as WP Mail SMTP) to send emails through a dedicated email server, which can help prevent them from being marked as spam.

4. **Avoid Spam Trigger Words**: Review the content of your emails to ensure they do not contain words or phrases commonly associated with spam (e.g., “free,” “click here,” “act now”). Keeping the content professional and concise can help.

5. **Check Email Content Formatting**: Ensure that your email templates are properly formatted, with a good balance of text and images, and avoid using excessive links or large attachments.

We hope this information helps resolve the issue. If you need further assistance, you can contact the Woocommerce support team – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Woolwolf,

Thank you for reaching out to us.

Could you kindly provide a video recording of the issue you are experiencing? Additionally, please let us know which browser you are using.

Best regards,
8Theme’s Team

Hello, shounak_65753,

If you agree to use the additional plugin – Slider Revolution, here are steps on how to add a slider from our demo to your own website:
1/ Download “Revolution sliders from XStore Demos” from https://www.8theme.com/downloads/ > unzip it and find exactly this slider – https://prnt.sc/qNU7RiHgBj-z
2/ XStore > Plugins Installer > install and activate Slider Revolution plugin > go to settings of the plugin and import the demo slider – https://prnt.sc/knQFVSQKYlRi > https://prnt.sc/Dihu8dPL7EIK > https://prnt.sc/3q3DY9j3FYnB
3/ Edit slider settings https://prnt.sc/E5eWjEOnUM7L > select product category for the content – https://prnt.sc/3tXP3zTIrMfI
4/ Edit a page > Add the slider element https://prnt.sc/K2MDWJIxEcZu and select the module – https://prnt.sc/M0mssm-MFkcc

Best Regards,
8Theme’s Team

Hello, Arup,

Private Content

Best Regards,
8Theme’s Team

Hello, Ubansal,

We would like to inform you that the header on your website was created using the theme options builder, rather than Elementor. As a result, the “Animated Placeholder” option is unfortunately not available.

If you wish to switch to a header created with the new builder, this video tutorial may be helpful: https://youtu.be/ZZExw_HXgu0?feature=shared

Best Regards,
8Theme’s Team