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Forum Replies Created

Viewing 30 posts - 31 through 60 (of 65,705 total)

1 2 3 … 2,189 2,190 2,191

Rose Tyler

Support staff

November 25, 2024 at 16:38

Hello,

Thank you for reaching out to us.

Could you kindly provide more details regarding where exactly you would like to display the mentioned content? We recommend trying the “Brands Carousel” element and letting us know if it meets your requirements.

We look forward to your response.

Best regards,
8Theme’s Team

#425172 Copied In reply to: Crear banner con las diferentes marcas de ropa

Rose Tyler

Support staff

November 25, 2024 at 16:36

Hello,

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#425171 Copied In reply to: mobile menu not showing, please fix the issue as soon you can.

Rose Tyler

Support staff

November 25, 2024 at 16:34

Hello,

Thank you for reaching out to us.

Could you kindly test if the same issue occurs when using a default theme, such as Storefront?

Best regards,
8Theme’s Team

#425170 Copied In reply to: New users do not receive a mail about account opening

Rose Tyler

Support staff

November 25, 2024 at 15:58

Hello, Harley,

We appreciate your prompt response.

Could you provide temporary wp-admin access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#425161 Copied In reply to: Price change issue in listing page variant dropdown.

Rose Tyler

Support staff

November 25, 2024 at 15:56

Hello Tommy,

Line height doesn’t work in case this limit is selected – https://prnt.sc/Sk9G1GedcrQ0
Please check the result https://prnt.sc/5pBOpenJV3EM and let us know if you need any further assistance.

Best regards,
8Theme’s Team

#425159 Copied In reply to: can not setup default line-height for product title in product grid

Rose Tyler

Support staff

November 25, 2024 at 15:45

Hello,

We appreciate your prompt response.

Could you provide temporary wp-admin access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#425158 Copied In reply to: How to Create Menu Tabs Based on Categories

Rose Tyler

Support staff

November 25, 2024 at 15:44

Hello,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#425157 Copied In reply to: Urgent Support Needed for Xstore Core Plugin Compatibility Issue

Rose Tyler

Support staff

November 25, 2024 at 15:20

Hello,

Thank you for reaching out to us.

Could you please provide the URL of page from your screenshot and temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#425149 Copied In reply to: Mes pages ne s’affichent pas correctement sauf la page d’acceuil

Rose Tyler

Support staff

November 25, 2024 at 15:18

Hello,

Thank you for reaching out to us.

Here are examples of settings in Footer Builder with Elementor – https://prnt.sc/g7-TxMKHyvZ4 https://prnt.sc/OcM8aesVrSMG

Warm Regards,
The 8Theme Team

#425146 Copied In reply to: why custom footer can not have default H1 fontsize for headline widgets?

Rose Tyler

Support staff

November 25, 2024 at 15:14

Hello, Azza,

You’re welcome!

Best regards,
8Theme’s Team

#425144 Copied In reply to: If the load more option is enabled for shop page it appear not orgainized

Rose Tyler

Support staff

November 25, 2024 at 15:12

Hello,

To see the changes, it is necessary to clear the cache. This is a logical step and is not dependent on the theme. You mentioned that you cleared the cache but did not see the changes. Therefore, we disabled and then re-enabled the cache plugin to ensure the cache was cleared.

This topic will now be closed as your issue has been resolved. For any new questions, please feel free to open a new topic on the forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Best regards,
8Theme Team

#425143 Copied In reply to: Problems with the title on the page – the h1 not showing

Rose Tyler

Support staff

November 25, 2024 at 15:10

Hello, Azza,

Thank you for reaching out to us.

We noticed that you are using the Archive Product Builder with Elementor. Kindly ensure that you configure its settings accordingly to achieve the desired results – https://prnt.sc/nTV4laus8CbG

Best regards,
8Theme’s Team

#425141 Copied In reply to: If the load more option is enabled for shop page it appear not orgainized

Rose Tyler

Support staff

November 25, 2024 at 15:08

Hello, Tugba,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#425139 Copied In reply to: wp-login, wp-admin 404 page appareance problem

Rose Tyler

Support staff

November 25, 2024 at 14:11

Hello,

The issue is occurring because the “Enable Mobile Panel” option https://prnt.sc/H1ZS1533rMt- is currently disabled. Kindly enable this option to resolve the matter.

Best Regards,
8Theme’s Team

#425128 Copied In reply to: mobile menu not showing, please fix the issue as soon you can.

Rose Tyler

Support staff

November 25, 2024 at 14:06

Hello,

The error comes from the Elementor plugin. We would recommend you contact support of the plugin directly – https://wordpress.org/support/plugin/elementor/ Additionally, you may inquire with them regarding the timeframe for resolving the issue.

Best regards,
8Theme’s Team

#425125 Copied In reply to: frontend-modules.min.js portfolio.bundle.min.js console error

Rose Tyler

Support staff

November 25, 2024 at 14:04

Hello,

Thank you for reaching out to us.

Could you please provide the link to the page in question?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#425124 Copied In reply to: How to remove spaces, shadows and rounding on the slider edges

Rose Tyler

Support staff

November 25, 2024 at 14:02

Hello,

We would like to inform you that we only disabled and re-enabled the cache plugin; no plugin was deleted during this process.

We are glad to hear that the issue has been resolved.

Best regards,
8Theme Team

#425122 Copied In reply to: Problems with the title on the page – the h1 not showing

Rose Tyler

Support staff

November 25, 2024 at 14:00

Hello,

It seems that you have not provided us with the FTP access credentials.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#425121 Copied In reply to: Console Errors kirki-styles.css?ver=173239188981 fonts/jost/92zPtBhPNqw79Ij1E865zBUv7myjJTVPNI4un_H

Rose Tyler

Support staff

November 25, 2024 at 13:17

Hello,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#425104 Copied In reply to: Mini-cart polylang does not work properly

Rose Tyler

Support staff

November 25, 2024 at 13:16

Hello,

Could you please confirm if the cache, including the CDN cache, has been cleared?

Best regards,
8Theme Team

#425103 Copied In reply to: Problems with the title on the page – the h1 not showing

Rose Tyler

Support staff

November 25, 2024 at 13:10

Hello, Quyen,

We’ve replaced the default shortcode https://prnt.sc/SzDIpvAFjZNG with our element on your checkout page https://prnt.sc/XFcRUvL3CkRy

Best regards,
8Theme’s Team

#425101 Copied In reply to: I added new payment method, unfortunately they do not show up in checkout page

Rose Tyler

Support staff

November 25, 2024 at 11:49

Hello,

Thank you for reaching out to us.

Private Content

Best regards,
8Theme’s Team

Content is visible for topic creator and
support staff only.

#425081 Copied In reply to: frontend-modules.min.js portfolio.bundle.min.js console error
Rose Tyler

Support staff

November 25, 2024 at 11:42
Hello, Merin,

You’re welcome!

Please try to use this code:
```
.active-block .vc_column-inner > .wpb_wrapper {
    min-height: -webkit-fill-available;
}
```
Best Regards,
8Theme’s Team
#425079 Copied In reply to: Creating Gaps Between in an Inner Column elements
Rose Tyler

Support staff

November 25, 2024 at 11:39

Hello,

Thank you for reaching out to us.

Here is an example for you – https://prnt.sc/dmdZkfY33uvj
If this is not what you are looking for, please describe your request in more detail.

Best regards,
8Theme’s Team

#425078 Copied In reply to: How to enable the display of attributes in the product card?

Rose Tyler

Support staff

November 25, 2024 at 11:36

Hello,

Thank you for reaching out to us.

Please connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.

Best regards,
8Theme’s Team

#425077 Copied In reply to: Console Errors kirki-styles.css?ver=173239188981 fonts/jost/92zPtBhPNqw79Ij1E865zBUv7myjJTVPNI4un_H

Rose Tyler

Support staff

November 25, 2024 at 11:12

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#425069 Copied In reply to: problems import with demo-theme Lavender

Rose Tyler

Support staff

November 25, 2024 at 11:10

Hello,

Thank you for reaching out to us.

https://prnt.sc/z6hZiF1nBMrR

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#425066 Copied In reply to: Problem in footer.a gap in footer always remain at the last of the webpage.Please Help.

Rose Tyler

Support staff

November 25, 2024 at 11:06

Hello, Quyen,

We have conducted a test to see how the issue behaves when the default WooCommerce theme, Storefront, is activated on the site instead of our theme. The result remains the same, as shown here: https://prnt.sc/SAfWwmXft6Z- This indicates that the issue is not related to our theme and is not caused by it. Therefore, we kindly recommend reaching out to the developer of the third-party plugin (CardsShield Gateway PayPal) you are using or contacting WooCommerce support for further assistance.

Thank you for your understanding.

Best regards,
8Theme’s Team

#425065 Copied In reply to: I added new payment method, unfortunately they do not show up in checkout page
Rose Tyler

Support staff

November 25, 2024 at 10:32
Hello, Merin,

We’ve changed:
```
.active-block:hover {
    background-color: #b4e5f4;
}
.active-block{
    box-shadow: 0px 10px 30px rgba(0, 0, 0, 0.1);
    padding-top: 20px;
    border-radius: 30px;
}
```
to https://prnt.sc/reaP4n_G8kJ7
```
.active-block .vc_column-inner > .wpb_wrapper {    
    box-shadow: 0px 10px 30px rgba(0, 0, 0, 0.1);
    padding-top: 20px;
    border-radius: 30px;
}
.active-block .vc_column-inner:hover > .wpb_wrapper {
    background-color: #b4e5f4;
}
```
to get the next result – https://prnt.sc/OfjmCHtGaiDW

Best Regards,
8Theme’s Team
#425055 Copied In reply to: Creating Gaps Between in an Inner Column elements
Rose Tyler

Support staff

November 25, 2024 at 10:18

Hello,

Thank you for contacting us and for using XStore.

Please note that different teams handle inquiries via email and on the forum. To simplify the process for both you and us, we kindly ask that you provide all the necessary information you believe we should know directly here on the forum. Avoid redirecting us to other communication channels, as this may delay the resolution of your request.

We’ve changed the settings in Theme Options > Blog > Single post for you, please clear cache and check the result https://prnt.sc/pg-fvgSebdpg

Best regards,
8Theme Team

#425051 Copied In reply to: Problems with the title on the page – the h1 not showing
1 2 3 … 2,189 2,190 2,191

Viewing 60 results - 31 through 60 (of 65,705 total)