Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.
If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 11, 2024 at 10:13
Hello, Vihaan,
Thank you for reaching out to us with your concern.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.
If you encounter any issues after activating a third-party plugin, it would be logical to first reach out to the support team of the plugin you have activated.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 11, 2024 at 09:53
Hello,
Thank you for reaching out to us.
If you want just to add the message before the checkout form you can go to Pages > edit Checkout page and add the content before the woocommerce checkout shortcode.
Additionally, for currency-wise payment options, you may consider integrating the **WooCommerce Currency Switcher** plugin, which offers advanced features for managing payments in different currencies.
By default, WooCommerce displays the price for variable products in two locations, particularly when different variations have different prices. The price range is shown at the top of the variation form, and the final price is displayed once a specific variation is selected. Unfortunately, WooCommerce does not offer a built-in option to modify the initial price display. Implementing such a change would require additional customization.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 11, 2024 at 09:28
Hello, Mirza Ahtsham,
Our recommendation applies to pages, while your latest screenshot pertains to a post. Posts take the Background Image from Theme Options only.
1/ Could you provide the URL of the page and a screenshot of the mentioned block?
2/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result in the header. It is possible that one of the additional plugins is causing the issue.
If this doesn’t help, provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 11, 2024 at 08:09
Hello, Flance,
Thank you for reaching out to us.
We apologize for the delayed response due to the weekend.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 11, 2024 at 08:07
Hello, Birdlife,
Thank you for contacting us and for using XStore.
Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 11, 2024 at 08:02
Hello,
Private Content
Best regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 11, 2024 at 07:59
Hello, Awais Bhatti,
Thank you for reaching out to us.
To display the Blog in between the Home and Category in the breadcrumb, you may need to customize the breadcrumb structure.
You can manage permalinks settings in Settings > Permalinks.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 11, 2024 at 07:53
Hello, Ombi,
Thank you for reaching out to us.
We apologize for the delayed response due to the weekend.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 11, 2024 at 07:51
Hello,
Thank you for reaching out to us. We have received your message regarding the issue with the mega menu displaying incorrectly, and we appreciate the attached screenshot for reference.
Private Content
Best regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 11, 2024 at 07:49
Hello, Mirza Ahtsham,
We kindly request that you edit the featured image for the page, as shown in the following example: https://prnt.sc/krBmIGIVfWQ9
Please note that the product description is entered manually, meaning the result depends on the content you have added. At first glance, the tags added to the content area of the description > Text tab https://prnt.sc/P9sTINadp6Gd appear to be the cause of the issue.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 11, 2024 at 07:35
Hello,
Thank you for reaching out to us.
Could you provide URL, temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 11, 2024 at 07:32
Hello, Arup,
Thank you for reaching out to us.
At first glance, the issue may be caused by a third-party plugin or something related to the server.
Could you provide URL, temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 11, 2024 at 07:30
Hello,
We apologize for the delayed response due to the weekend.
The issue with the core plugin installation, as shown in your screenshot, may be caused by a conflict with a third-party plugin. To investigate the situation further and identify the root cause, we will need access to your website’s dashboard.
At the moment, we are unable to log in to your website. Kindly check the access credentials you have provided.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 11, 2024 at 07:27
Hello, Panos,
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import headers after that.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 8, 2024 at 16:23
Hello,
Thank you for reaching out to us.
At first glance, it appears that you may have attempted to install the theme archive as a plugin. Please note that themes should be uploaded via the “Appearance > Themes” section in your WordPress dashboard.
Please download XStore – Installable Archive from https://www.8theme.com/downloads/ Go to Dashboard > Appearance > Themes > Add new > Upload theme > Choose the downloaded file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.
Should you need further assistance, feel free to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 8, 2024 at 15:56
Hello, Laksavathi,
It appears that the access credentials have been changed, and as a result, we are unable to check **WooCommerce > Status > Logs**.
We kindly recommend that you contact your hosting provider to investigate any potential server-related issues. At first glance, the situation does not seem to be related to the theme.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 8, 2024 at 15:53
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access and access to this popup https://prnt.sc/d6sLWVQqrLr9 ? We need to check your settings.
Could you kindly provide a video clearly demonstrating the behavior you have described? Additionally, please include any relevant links.
We would also appreciate it if you could let us know whether the issue persists when using a different theme on your website, such as the default WooCommerce theme, Storefront.
