Hello, Gracu_,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the Instagram module displaying 5 columns instead of the 4 you have selected in the desktop version. We sincerely apologize for any inconvenience this may have caused.

https://prnt.sc/t00MuszkWUTP – please clear cache and check the result.

Best regards,
8Theme’s Team

Hello,

You’re welcome!

Best regards,
8Theme’s Team

Hello,

To change the display from this: https://prnt.sc/hR3IEUBLZRMN to this: https://prnt.sc/xFODDHT7fy9Z, you need to select a product in the template settings: https://prnt.sc/4xGrBwg2fPsL

When using the Elementor editor, the product description is simply an element that can be moved like any other element. However, based on your screenshots, it appears that you have not selected the description element. We recommend watching a few Elementor tutorial videos to better understand how to select and move elements within the editor.

Here is an example from our test site for your reference https://gyazo.com/26895ca98d9840887e92d00273c93e75

Best regards,
8Theme’s Team

Hello, Doussia,

Thank you for getting in touch with us.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result in the header. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Mark Levent,

Thank you for reaching out to us.

You can set the site width via Theme Options > General / Layout.

The width for pages created using Elementor can be set by editing the settings of sections or containers

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Doussia,

We appreciate your prompt response.

Could you kindly clear your browser’s cache and check if the issue is resolved? If the problem persists, please let us know which browser you are using so we can assist you further.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Custom CSS code can be used – https://prnt.sc/HE–zRoIhzEL

Best Regards,
8Theme’s Team

Hello,

Here is an example from our test site – https://prnt.sc/UaznlwBVGNvm

Could you please confirm if you are referring to having two websites, where the single product page layout on one of them fully meets your expectations, and you would like to achieve the same result on the other?

As an initial recommendation, we suggest comparing the settings of both websites. For instance, you can navigate to **Theme Options > WooCommerce (Shop) > Single Product Layout** or **Single Product Builder** on both sites to identify any differences.

Should you require further assistance, please feel free to reach out.

Best regards,
8Theme’s Team

Hello, Mirza Ahtsham,

We appreciate your prompt response.

Theme Options > Breadcrumbs > https://prnt.sc/ABGQxcSjxGb2 and https://prnt.sc/jYcJXMHx5SHS

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We kindly recommend that you first review the following article: https://woocommerce.com/document/configuring-woocommerce-settings/emails/ Please note that the email in question is generated by the WooCommerce plugin and is independent of the theme by default.

To further troubleshoot, we suggest testing how the email functions when the XStore theme is deactivated and the default WooCommerce theme, Storefront, is activated (Appearance > Themes). If the issue persists, we recommend reaching out to WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

We kindly request that you deactivate and then reactivate (via the XStore welcome panel) in order to ensure that the correct activation information is reflected on your account page: https://www.8theme.com/account-user/?user_id=32505 https://prnt.sc/Fx2QTuHsURjz

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.

We appreciate your cooperation and are here to support you should you have any further questions.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read this topic https://www.8theme.com/topic/hi-guys-need-to-set-minimum-order-amount/

Best Regards,
8Theme’s Team

Hello,

1. You are using AliDropship Woo Plugin, when the plugin is disabled, the next result is shown on the single product page – https://prnt.sc/F_0fMFpSD44y It means the plugin works for a single product page but does not for products archive. Have you tried to contact support for the plugin?

We are not sure why you are using the additional plugin, but we offer our own swatches – https://youtu.be/LgzC4iK-j6A?feature=shared For example, we’ve changed the attribute type https://prnt.sc/pL4Ca6b_oA59 and the result is – https://prnt.sc/ugQLcgpKEwUV https://prnt.sc/JB-QAnEOe4K2 Currently, we’ve disabled the AliDropship Woo Plugin and you can check swatches on https://aesthelook.com/product/grunge-style-slouch-boots/ and https://aesthelook.com/categorie-product/shorts/

2. We have only reviewed one of the variable products on your website, and no further changes were made. The issue shown in your screenshot may sometimes occur due to cache plugin settings. For now, we have disabled the cache plugin, and you can see that the website is functioning properly. To resolve the issue, you may want to test different cache plugin settings or contact the plugin’s support team directly for further assistance.

If you have any further questions or need additional support, please feel free to reach out.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best regards,
8Theme’s Team

Hello, Nedimzidane,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

Additionally, update the theme first and only after that the code plugin.

Best Regards,
8Theme’s Team