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Viewing 30 posts - 64,831 through 64,860 (of 65,784 total)

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Rose Tyler

Support staff

December 26, 2016 at 11:07

Hello,

You’re welcome!

Regards,
Rose Tyler.

#150161 Copied In reply to: Make changes to categories page.

Rose Tyler

Support staff

December 26, 2016 at 11:05

Hello,

You need edit the file wp-content/themes/royal/framework/shortcodes.php and comment the code
http://prntscr.com/dnz843
Also, we recommended making all changes in the Child Theme.
https://www.8theme.com/demo/docs/royal/index.html#!/2_child_theme
https://codex.wordpress.org/Child_Themes

Regards,
Rose Tyler.

#150160 Copied In reply to: Contact Us for question.

Rose Tyler

Support staff

December 26, 2016 at 10:57

Hello,

You’ve set “Use custom footer for this page” to “Footer fashion one page” in the home page editor:
http://prntscr.com/dnz3zf . Change the option to “Default” to make all footer visible.

Regards,
Rose Tyler.

#150159 Copied In reply to: How to import shop page
Rose Tyler

Support staff

December 26, 2016 at 10:49
Hello,

You need to add code in Theme Options > Custom CSS > Global Custom CSS.
For RELATED POSTS use it:
```
.related-posts {
   display: none;
}
```
Regards,
Rose Tyler.
#150157 Copied In reply to: How to import Demo Data
Rose Tyler

Support staff

December 26, 2016 at 08:40

Hello,

To make header transparent you need select header type 2 in Theme Options > Header and set slider in home page editor in “Show slider instead of breadcrumbs and page title” section.
Please try it.

Regards,
Rose Tyler.

#150132 Copied In reply to: Parallax view is not working

Rose Tyler

Support staff

December 26, 2016 at 08:23

Hello,

Please, provide wp-admin access in Private Content.

Regards,
Rose Tyler.

#150127 Copied In reply to: How to import shop page
Rose Tyler

Support staff

December 26, 2016 at 08:19
Hello,

Please read these topic https://www.8theme.com/topic/this-page-didnt-load-google-maps-correctly-see-the-javascript-console-for-tech/
Try to add this code in Custom CSS:
```
.wpcf7 label {
    width: 100%;
}
.wpcf7 input[type="text"], .wpcf7 input[type="email"], .wpcf7 input[type="password"], .wpcf7 input[type="tel"], .wpcf7 input[type="number"] {
    width: 100%;
}
textarea.wpcf7-form-control.wpcf7-textarea {
    width: 100%;
}
```
Regards,
Rose Tyler.
#150126 Copied In reply to: How to import Demo Data
Rose Tyler

Support staff

December 26, 2016 at 08:11
Hello,

Please add this code in Custom CSS:
```
.tax-product_cat .page-content {
    margin-top: 0;
}
```
Regards,
Rose Tyler.
#150125 Copied In reply to: Make changes to categories page.
Rose Tyler

Support staff

December 23, 2016 at 16:13

Hello,

You’re welcome!

Regards,
Rose Tyler.

#150044 Copied In reply to: WPML language switcher in mobile version

Rose Tyler

Support staff

December 23, 2016 at 15:23

Hello,

Try to clear browser cache before checking http://prntscr.com/dn2454

Regards,
Rose Tyler.

#150028 Copied In reply to: WPML language switcher in mobile version
Rose Tyler

Support staff

December 23, 2016 at 15:14
Hello,

Try to add this code in custom css:
```
@media (max-width: 480px){
   .wpml-ls-current-language.wpml-ls-last-item.wpml-ls-item-legacy-dropdown {
        display: none;
   }
}
```
Regards,
Rose Tyler.
#150025 Copied In reply to: WPML language switcher in mobile version
Rose Tyler

Support staff

December 23, 2016 at 11:27
Hello,

Please provide us with wp-admin access in Private Content.
Also, try to add this code in Custom CSS:
```
.top-bar .links li:after{
    display: none;
}
```
Regards,
Rose Tyler.
#150004 Copied In reply to: Top bar
Rose Tyler

Support staff

December 23, 2016 at 10:41

Hello,

Go to Woocommerce > Settings > General > Currency Options http://prntscr.com/dmyuhk.

Regards,
Rose Tyler.

#149999 Copied In reply to: Cart auto change currency

Rose Tyler

Support staff

December 23, 2016 at 10:31

Hello,

I’ve checked and the same issue persists with default Woocommerce theme Storefront too. https://gyazo.com/2d8115b9cf3d8c016a0aaa3eea8c7bd4.
You need contact Woocommerce support or WPML support for the solution.

Regards,
Rose Tyler.

#149998 Copied In reply to: cart resets

Rose Tyler

Support staff

December 23, 2016 at 09:42

Hello,

Could you please, go to Appearance > Themes > install and activate official WooCommerce theme Storefront. Check if you have the same issue with default theme https://woocommerce.com/storefront/

Regards,
Rose Tyler.

#149996 Copied In reply to: cart resets

Rose Tyler

Support staff

December 23, 2016 at 09:24

Hello,

You’re welcome!

Regards,
Rose Tyler.

#149994 Copied In reply to: illogical product breadcrumbs

Rose Tyler

Support staff

December 23, 2016 at 09:11

Hello,

Please try to disable all 3rd-party plugins and check it then.
Also, update all required plugins https://www.8theme.com/download-plugins/ .

Regards,
Rose Tyler.

#149991 Copied In reply to: Logo will not change

Rose Tyler

Support staff

December 23, 2016 at 08:16

Hello,

Please try to disable all 3rd-party plugins and check it then.
Make sure you’re using last theme version.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
https://youtu.be/KdWESIIPU1k
(it’s for Legenda theme but the process is the same).
Also, update all required plugins https://www.8theme.com/download-plugins/ .

Regards,
Rose Tyler.

#149987 Copied In reply to: Changes in 8Theme Options Won't Save
Rose Tyler

Support staff

December 22, 2016 at 14:45
Hello,

Please add this code in Custom CSS:
```
.fixed-header-area .collapse {
    width: 64%;
}
```
Regards,
Rose Tyler.
#149925 Copied In reply to: Parallax view is not working
Rose Tyler

Support staff

December 22, 2016 at 14:23

Hello,

I’ve disabled sidebar for cart and checkout pages.
Also, I’ve changed settings for the first block on the home page. Please check it now.

Regards,
Rose Tyler.

#149923 Copied In reply to: Parallax view is not working

Rose Tyler

Support staff

December 22, 2016 at 12:04

Hello,

Use VC editor to enable parallax option in the row settings.
http://prntscr.com/dmjvzx
Navigate to Page Setting->Page Layout->Sidebar position->Without sidebar.
As for banners – seems there’s a bug in our theme. We’ll send this issue to our developers and it will be fixed in the next theme update.
Sorry for the inconvenience.

Regards,
Rose Tyler.

#149903 Copied In reply to: Parallax view is not working

Rose Tyler

Support staff

December 22, 2016 at 11:24

Hello,

WP Dashboard credentials are incorrect.
Please check them.

Regards,
Rose Tyler.

#149900 Copied In reply to: Parallax view is not working

Rose Tyler

Support staff

December 22, 2016 at 11:14

Hello,

Thank you for contacting us.
Please provide us with wp-admin access in Private Content.
You can add different banners for product category in Product->Categories->Category Header->Add media.

Regards,
Rose Tyler.

#149897 Copied In reply to: Parallax view is not working

Rose Tyler

Support staff

December 22, 2016 at 10:59

Hello,

Have you edited any files in the parent theme?

Regards,
Rose Tyler.

#149895 Copied In reply to: Problem with search results

Rose Tyler

Support staff

December 22, 2016 at 09:58

Hello,

The problem is caused by 3rd-party plugin – WooCommerce Custom Product Designer, try to disable it.

Regards,
Rose Tyler.

#149871 Copied In reply to: Woocommerce pricing stopped working

Rose Tyler

Support staff

December 22, 2016 at 09:43

Hello,

You’re welcome!

Regards,
Rose Tyler.

#149867 Copied In reply to: post slider image height

Rose Tyler

Support staff

December 22, 2016 at 09:40

Hello,

Unfortunately, there is no such possibility. Sorry.
In this case, you can edit header.php file and use customization of the default theme files in the child theme. Please read how to create the child https://www.8theme.com/demo/docs/legenda/index.html#!/child_theme
All available theme search settings can be found in Theme Options > Search.

Regards,
Rose Tyler.

#149865 Copied In reply to: Legenda search in header only searches posts; AJAX shows nothing

Rose Tyler

Support staff

December 22, 2016 at 09:04

Hello,

Your query requires additional customization which is out of our basic support scope. You can order additional service via this form: https://www.8theme.com/customization-services/

Regards,
Rose Tyler.

#149860 Copied In reply to: Related Products Slider

Rose Tyler

Support staff

December 22, 2016 at 08:42

Hello

Please try to disable all 3-d part plugins, clear browser and site cache, and check the issue.

Regards,
Rose Tyler.

#149855 Copied In reply to: Store items not remaining in the cart for check-out.

Rose Tyler

Support staff

December 22, 2016 at 08:21

Hello,

Please see screenshot: http://prntscr.com/dmhtuj

Regards,
Rose Tyler.

#149852 Copied In reply to: post slider image height
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