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Viewing 30 posts - 64,951 through 64,980 (of 65,784 total)

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Rose Tyler

Support staff

December 9, 2016 at 10:39

Hello,

You’re welcome!
Have a nice day.

Regards,
Rose Tyler.

#148480 Copied In reply to: Field Add Products do Not Scale

Rose Tyler

Support staff

December 9, 2016 at 10:37

Hello,

Thank you for contacting us.
Billing and shipping details on a Checkout page is related Woocommerce configuration, so you need refer to their documentation.
https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Regards,
Rose Tyler.

#148479 Copied In reply to: checkout as guest

Rose Tyler

Support staff

December 9, 2016 at 09:44

Hello,

You’re welcome!
Thank you for the notice.
Have a nice day.

Regards,
Rose Tyler.

#148474 Copied In reply to: Child theme not working + translation of royal.pot issue

Rose Tyler

Support staff

December 8, 2016 at 16:42

Hello,

You’re welcome!
Have a nice day.

Regards,
Rose Tyler.

#148398 Copied In reply to: 2 column product layout for mobile/responsive view
Rose Tyler

Support staff

December 8, 2016 at 15:27
Hello,

To show 2 products per row use this code in custom.css file:
```
@media (max-width: 480px) {.products-grid.product-count-5 .product:nth-child(n) {
    width: 48% !important;;
}}
```
How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

Regards,
Rose Tyler.
#148377 Copied In reply to: 2 column product layout for mobile/responsive view
Rose Tyler

Support staff

December 8, 2016 at 15:24
Hello,

Please, try this code:
```
.breadcrumbs-type-9 .page-content.sidebar-position-without.sidebar-mobile-bottom {
    margin-top: 0;
}
```
Regards,
Rose Tyler.
#148376 Copied In reply to: Menu
Rose Tyler

Support staff

December 8, 2016 at 15:12
Hello,

You can try to add this code in Custom CSS:
```
.vc_separator.vc_separator_align_center h4 {
    color: white;
    font-size: 15px !important;
    font-weight: 800;
}
```
Regards,
Rose Tyler.
#148372 Copied In reply to: change fonts colour seperator with text
Rose Tyler

Support staff

December 8, 2016 at 15:03
Hello,

Please add this code in Custom CSS:
```
.navbar {
    padding: 8px 0px;
}
```
Regards,
Rose Tyler.
#148370 Copied In reply to: Menu
Rose Tyler

Support staff

December 8, 2016 at 14:46

Hello,

Thank you for contacting us.
Please read how to translate theme correctly https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate
As for child theme, please make sure your parent theme folder is named “royal” and not “Royal_2.8” https://8theme.com/demo/docs/royal/index.html#!/2_child_theme

Regards,
Rose Tyler.

#148367 Copied In reply to: Child theme not working + translation of royal.pot issue

Rose Tyler

Support staff

December 8, 2016 at 14:17

Hello,

For products gallery go to Theme Options > Single Product Page > Enable slider for gallery images > On.

Regards,
Rose Tyler.

#148363 Copied In reply to: Product page image problems

Rose Tyler

Support staff

December 8, 2016 at 14:07

Hello,

Thank you for contacting us.
Could you, please, provide me link to your site in Private Content area?

Regards,
Rose Tyler.

#148361 Copied In reply to: 2 column product layout for mobile/responsive view

Rose Tyler

Support staff

December 8, 2016 at 13:19

Hello,

Go to Woocommerce > Settings > Accounts tab and uncheck “Automatically generate username from customer email”.

Regards,
Rose Tyler.

#148356 Copied In reply to: create an account

Rose Tyler

Support staff

December 8, 2016 at 13:03

Hello,

You’re welcome!

Regards,
Rose Tyler.

#148354 Copied In reply to: Delete thumbnail image on category page

Rose Tyler

Support staff

December 8, 2016 at 11:03

Hello,

As I see you’re using old theme version.
Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/.
Don’t forget to create back up of your files and database before starting update process!
https://youtu.be/KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Rose Tyler.

#148347 Copied In reply to: Products Per Page

Rose Tyler

Support staff

December 8, 2016 at 10:19

Hello,

Please try to disable all 3rd-party plugins and check page then.
If the issue still persists provide us with wp-admin access in Private Content.

Regards,
Rose Tyler.

#148342 Copied In reply to: Product page image problems

Rose Tyler

Support staff

December 8, 2016 at 10:11

Hello,

Fixed. Please check it now.

Regards,
Rose Tyler.

#148339 Copied In reply to: Delete thumbnail image on category page

Rose Tyler

Support staff

December 8, 2016 at 10:04

Hello,

If you use child theme you need make changes in style.css file of the child theme and not in custom.css, or you can write code in custom.css of the parent theme.

Regards,
Rose Tyler.

#148338 Copied In reply to: Custom css
Rose Tyler

Support staff

December 8, 2016 at 08:40
Hello,

Please add this code in Custom CSS:
```
.tax-product_cat .cat-banner {
    display: none;
}
```
Regards,
Rose Tyler.
#148327 Copied In reply to: Delete thumbnail image on category page
Rose Tyler

Support staff

December 8, 2016 at 08:30

Hello,

The reason is you’re using special symbol in the image name http://prntscr.com/dgru92. Try to rename the picture and reupload logo image.

Regards,
Rose Tyler.

#148325 Copied In reply to: Safari Logo – Issue
Rose Tyler

Support staff

December 8, 2016 at 08:26
Hello,

We don’t provide support for 3rd-party plugins and can’t guarantee their full compatibility with the theme.
You can try to add this code in Custom CSS:
```
.single-product #jckWooThumbs_img_wrap {
    display: none; 
}
```
or this
```
.single-product .images.zoom-disabled.shown {
    display: none;
}
.single-product .span6.product_meta {
    width: 100%;
}
```
Regards,
Rose Tyler.
#148323 Copied In reply to: Product thumbnails gallery displayed twice on single product page
Rose Tyler

Support staff

December 8, 2016 at 08:06

Hello,

You’re welcome!

Regards,
Rose Tyler.

#148317 Copied In reply to: Current Menu item CSS in Royal Theme

Rose Tyler

Support staff

December 8, 2016 at 08:05

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Rose Tyler.

#148316 Copied In reply to: Products Per Page

Rose Tyler

Support staff

December 7, 2016 at 15:42

Hello,

You’re welcome!

Regards,
Rose Tyler.

#148249 Copied In reply to: Visualization on mobile

Rose Tyler

Support staff

December 7, 2016 at 15:41

Hello,

Fixed. Please check it now.

Regards,
Rose Tyler.

#148248 Copied In reply to: Reopened: POSTS IN STATIC BLOCK

Rose Tyler

Support staff

December 7, 2016 at 15:34

Hello,

You’re welcome!

Regards,
Rose Tyler.

#148246 Copied In reply to: Default Side bar on every page

Rose Tyler

Support staff

December 7, 2016 at 13:26

Hello,

I’ve disabled demo footer in Theme Options > General > Show footer demo blocks > Off. Clear browser cache and check site now.

Regards,
Rose Tyler.

#148234 Copied In reply to: Reopened: POSTS IN STATIC BLOCK
Rose Tyler

Support staff

December 7, 2016 at 11:57
Hello,

Please add this code in Custom CSS:
```
footer .blog-post-list .date-event {
    background-color: #cda85c;
    outline-color: #fff;
    border-color: #cda85c;
}
```
Try to add your own content in Appearance > Widgets > Footer Copyrights.

Regards,
Rose Tyler.
#148220 Copied In reply to: Reopened: POSTS IN STATIC BLOCK
Rose Tyler

Support staff

December 7, 2016 at 11:40

Hello,

Please provide us with wp-admin access in Private Content.
Also, try to disable it in wp-admin panel > Visual Composer > General Settings > Disable responsive content elements.

Regards,
Rose Tyler.

#148219 Copied In reply to: Mobile layout

Rose Tyler

Support staff

December 7, 2016 at 11:25

Hello,

Please, try to disable 3rd-party plugin – WooThumbs – Multiple Images per Variation and check single product page then. Don’t forget to clear browser and server cache before checking.

Regards,
Rose Tyler.

#148218 Copied In reply to: Product thumbnails gallery displayed twice on single product page

Rose Tyler

Support staff

December 7, 2016 at 08:39

Hello,

You’re welcome!

Regards,
Rose Tyler.

#148203 Copied In reply to: Mobile Navigation problem! Links won´t work on mobile!
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