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Viewing 30 posts - 65,581 through 65,610 (of 65,711 total)

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Rose Tyler

Support staff

August 3, 2016 at 07:18

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Rose Tyler.

#135452 Copied In reply to: Error with products single page

Rose Tyler

Support staff

August 3, 2016 at 07:17

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Rose Tyler.

#135451 Copied In reply to: Remove currency dropdown from Shop pages

Rose Tyler

Support staff

August 3, 2016 at 07:14

Hello,

I added this code in Global Custom CSS:
background-repeat: no-repeat;
Clear browser cache and check your site now.

Regards,
Rose Tyler.

#135450 Copied In reply to: Breadcrumbs background should not repeat

Rose Tyler

Support staff

August 3, 2016 at 07:07

Hello,

You’re welcome!
If you have any questions feel free to contact us.

Regards,
Rose Tyler.

#135448 Copied In reply to: Help! I have Guest Checkout Enabled But It's Not Working

Rose Tyler

Support staff

August 3, 2016 at 06:57

Hello,

You’re welcome!

Regards,
Rose Tyler.

#135446 Copied In reply to: accordion element not working in mobile version.

Rose Tyler

Support staff

August 2, 2016 at 16:02

Hello,

You’re welcome! This issue will be fixed in the next update.
Also, you need read these articles https://codex.wordpress.org/Child_Themes
https://www.8theme.com/demo/docs/royal/#!/2_child_theme
https://teamtreehouse.com/community/wordpress-how-to-enqueue-script-to-child-theme

Regards,
Rose Tyler.

#135412 Copied In reply to: Added to cart popup doesnt show product's name anymore

Rose Tyler

Support staff

August 2, 2016 at 15:07

Hello,

Yes, you should replace your line productName = $('.product-information .product-name, .product_title').first().text();

Regards,
Rose Tyler.

#135404 Copied In reply to: Added to cart popup doesnt show product's name anymore
Rose Tyler

Support staff

August 2, 2016 at 15:01
Hello,

Please, see screenshots http://prntscr.com/c0o3pp.
Also, add this code in Theme Options > Custom CSS > Global Custom CSS:
```
.page-heading.bc-type-6 {
    background-size: cover;
}
```
Regards,
Rose Tyler.
#135402 Copied In reply to: Breadcrumbs background should not repeat
Rose Tyler

Support staff

August 2, 2016 at 14:34

Hello,

You can change it in the /royal/js/etheme.js file.
You need to replace the similar line http://prntscr.com/c0obom to the following: productName = $('.meta-title span').first().text();
Also we recommended to make all changes in the Child Theme.

Regards,
Rose Tyler.

#135398 Copied In reply to: Added to cart popup doesnt show product's name anymore

Rose Tyler

Support staff

August 2, 2016 at 14:29

Hello,

To display the “+” and “-” you need to use Quantity Increment plagin.
Maybe provide screenshot for our better understanding and highlight what exactly you want.
You can find additional information in theme documentation https://8theme.com/demo/docs/woopress/

Regards,
Rose Tyler.

#135396 Copied In reply to: Css problems

Rose Tyler

Support staff

August 2, 2016 at 12:28

Hello, Catinho,

Thank you for your suggestion. This option was presented in our theme, but we have withdrawn, because it threatens the safety. We recommend you to use special plugins designed for such tasks.

Regards

#135379 Copied In reply to: Suggestions and proposals for Classico theme

Rose Tyler

Support staff

August 2, 2016 at 08:42

Hello,

You’re welcome!

Regards,
Rose Tyler.

#135334 Copied In reply to: Grainy image product

Rose Tyler

Support staff

August 2, 2016 at 07:50

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Rose Tyler.

#135325 Copied In reply to: Favicon not updating
Rose Tyler

Support staff

August 2, 2016 at 07:42
Hello,

You can add this code in Theme Options -> Styling -> Custom CSS -> Global Custom CSS:
```
.checkout .col2-set .col-1, .checkout .col-1 {
   width: 100%;
}
.checkout .col2-set .col-2, .checkout .col-2 {
   width: 100%;
}
```
Regards,
Rose Tyler.
#135322 Copied In reply to: Checkout 3 Columns Fix
Rose Tyler

Support staff

August 2, 2016 at 07:23

Hello,

You can change it in the classico/framework/shortcodes/contact_form.php file
Also we recommended to make all changes in the Child Theme
https://codex.wordpress.org/Child_Themes

Regards,
Rose Tyler.

#135319 Copied In reply to: Contact Form Box Set up

Rose Tyler

Support staff

August 2, 2016 at 06:56

Hello,

You’re welcome!

Regards,
Rose Tyler.

#135317 Copied In reply to: remove tittle in post

Rose Tyler

Support staff

August 1, 2016 at 15:23

Hello,

We recommend using images with minimum width 900px.
You can edit images sizes in WooCommerce > Settings > Product > Image settings and add the correct size of the single product and thumbnail image. Don’t use hard crop if you don’t want to crop images. Regenerate thumbnails after that https://wordpress.org/plugins/regenerate-thumbnails/.

Regards,
Rose Tyler.

#135249 Copied In reply to: Grainy image product
Rose Tyler

Support staff

August 1, 2016 at 14:34
Hello,

You can add this code in Custom CSS file:
```
.label-icon.new-label {
    font-size: 0;
}
```
Regards,
Rose Tyler.
#135231 Copied In reply to: 'NEW" / image replacement
Rose Tyler

Support staff

August 1, 2016 at 14:08

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Rose Tyler.

#135221 Copied In reply to: Question about updating core version templates over royal's templates.

Rose Tyler

Support staff

August 1, 2016 at 13:01

Hello,

You need to use better quality pictures. Also, you can open the image in a browser and see the same grain http://www.modascarpeshop.com/wp-content/uploads/2016/08/2b5bb882-5492-4671-8e55-1d3e9085bf8c.jpg

Regards,
Rose Tyler.

#135207 Copied In reply to: Grainy image product

Rose Tyler

Support staff

August 1, 2016 at 12:22

Hello,

Please, see screenshots http://prntscr.com/c061ce http://prntscr.com/c061h3
Also, you can read this article http://contactform7.com/getting-started-with-contact-form-7/

Regards,
Rose Tyler.

#135201 Copied In reply to: Contact Form Box Set up

Rose Tyler

Support staff

August 1, 2016 at 11:00

Hello,

Please provide screenshot for our better understanding what exactly issue you have.

Regards,
Rose Tyler.

#135189 Copied In reply to: Grainy image product
Rose Tyler

Support staff

August 1, 2016 at 10:50
Hello,

You can add this code in Theme Options -> Custom CSS -> Custom CSS for tablet, Custom CSS for mobile landscape, Custom CSS for mobile
```
.single-product-sidebar{
    display: inline-block;
}
```
Regards,
Rose Tyler.
#135188 Copied In reply to: accordion element not working in mobile version.
Rose Tyler

Support staff

August 1, 2016 at 10:34

Hello,

Please see screenshots http://prntscr.com/byhgmk

Regards,
Rose Tyler.

#135185 Copied In reply to: Sizing guide

Rose Tyler

Support staff

August 1, 2016 at 07:45

Hello,

You’re welcome!

Regards,
Rose Tyler.

#135149 Copied In reply to: Zoom option

Rose Tyler

Support staff

July 29, 2016 at 15:26

Hello,

We recommend you to make backup of the site before update.

Unfortunately there is no such option for options (10 kg, 20 kg). You can use some 3rd-party plugins, but we don’t guarantee full compatibility with our theme https://woocommerce.com/products/product-add-ons/

The issue has been fixed.
Clear browser cache and check now.

Regards,
Rose Tyler.

#135033 Copied In reply to: Webshop questions

Rose Tyler

Support staff

July 29, 2016 at 14:12

Hello,

I checked your site on iPhone 6 and everything works now.
To edit the slider, see screenshot http://prntscr.com/bz238t
Unfortunately there is no such option for forms on checkout. This requires additional customization.

Regards,
Rose Tyler.

#135024 Copied In reply to: Woocommerce update
Rose Tyler

Support staff

July 29, 2016 at 13:10
Hello,

You had two paragraphs, because they had problems on mobile, we replaced them with padding
```
#etheme-popup h2{ 
   padding-top: 50px;
}
```
Regards,
Rose Tyler.
#135018 Copied In reply to: mobile problems
Rose Tyler

Support staff

July 29, 2016 at 12:31

Hello,

The issue has been fixed.
Clear browser cache and check the promo pop up now.

Regards,
Rose Tyler.

#135011 Copied In reply to: mobile problems

Rose Tyler

Support staff

July 29, 2016 at 12:23

Hello,

Please see screenshots http://prntscr.com/bz0u0z

Regards,
Rose Tyler.

#135008 Copied In reply to: Links Colours
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