Could you please record a video of the problem or some screenshots for a better understanding?
Upload them on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
To change the text size of the categories and subcategories in the shop sidebar please go to Archive Products Builder via Elementor > edit template > settings of sidebar – https://prnt.sc/E_CxLPr2LkTW
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 7, 2024 at 09:49
Hello, Tarique,
Thank you for contacting us and for using XStore.
The way the text field is currently displayed is normal for such a field and is not dependent on the theme, but rather on Elementor. If you would like to apply specific formatting, you can use HTML tags, for example: https://prnt.sc/oOeC4FWToBh_ Alternatively, you can use a static block, as shown here: https://prnt.sc/1a9JjdMEXzr8https://prnt.sc/Hlxmix2kmgwE
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 7, 2024 at 09:40
Hello, Adnan,
Thank you for reaching out to us.
Could you kindly provide the URL of the product shown in your screenshot, as well as temporary wp-admin access? This will allow us to investigate the issue more thoroughly.
We appreciate your cooperation and look forward to resolving this matter for you.
Upon initial review, we are unable to identify the issue with the variable product, as shown in the following screenshot: https://prnt.sc/k8SrmEqBWTeT. To assist you further, could you kindly provide the URL of the specific product you are referring to via the Private Content area?
Please note that both the lazy load from Theme Options and lazy load from cache plugins can not function simultaneously. We recommend selecting only one for optimal performance.
Thank you for your understanding.
Best regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 7, 2024 at 08:26
Hello, Safe Desires,
We hope this message finds you well.
We wanted to inform you that the sidebar content was previously positioned under the products block. We have now adjusted the settings accordingly. Kindly clear your cache and review the changes at your convenience.
Should you have any further questions or require assistance, please do not hesitate to reach out.
We understand the issue you’re experiencing with the mobile view of your website in Elementor appearing differently from the actual phone view. We appreciate the details you’ve provided, including the images and admin credentials in the private content area.
We’ve changed the Woocommerce plugin settings – https://prnt.sc/opkkjQHFXJc3 Please clear cache of browser and check the result.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 6, 2024 at 17:19
Hello,
Thank you for reaching out to us.
max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 165 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. Have you contacted your hosting provider already?
What exactly demo version do you want to import?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 6, 2024 at 16:52
Hello,
Thank you for reaching out to us.
We can’t log in. Please provide the correct credentials.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 6, 2024 at 16:49
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 6, 2024 at 15:58
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 6, 2024 at 13:08
Hello, Roman,
Thank you for reaching out to us.
To enable the desired table content elements, please navigate to **Theme Options** > **WooCommerce (Shop)** > **Compare**, and activate the necessary options.
Should you require any further assistance, feel free to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 6, 2024 at 12:01
Hello, Hassan,
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import headers after that.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 6, 2024 at 11:15
Hello,
Thank you for reaching out to us.
We understand that you are experiencing an issue where the category in the menu editing process does not include the tags you have set.
As we can see, your template is not applied for the Products archive page – https://prnt.sc/zisvVAovwQDT , this means settings for the Shop page work from Theme Options.
Sidebar content comes from Dashboard > Appearance > Widgets > Shop.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 6, 2024 at 08:39
Hello,
We are glad to hear that the issue has been resolved, although we did not take any special actions.
We sincerely hope that similar problems will not arise in the future. However, should any issues occur, please do not hesitate to contact us, and we will be happy to record a video of our actions to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 6, 2024 at 08:34
Hello, Doussia,
Thank you for reaching out to us.
To enable the option for users to change the quantity of an item in the off-canvas cart, similar to the demo you referenced, please follow these steps: Theme Options > Header Builders > Cart > Show quantity input for products > On.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 6, 2024 at 08:31
Hello, Namekusei,
Thank you for reaching out to us and for choosing XStore.
We would like to inform you that the authors of the WZone plugin have discontinued its support. As a result, the plugin has been removed from our available downloads.
We will update the relevant information on ThemeForest as soon as possible.
We sincerely apologize for any inconvenience this may cause. If you would like to request a refund, you can do so by following the link provided in the private content area.
Thank you for your understanding.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 6, 2024 at 08:21
Hello,
We appreciate your prompt response.
Have you contacted the support of the plugin?
We would like to inform you that Elementor provides the functionality to save page content as a template, which can then be imported as needed. This eliminates the need for additional plugins for duplicating content. For more information, please refer to the following link: https://elementor.com/help/template-library/
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 14:33
Hello, Tugba,
Upon initial review, it appears that your question does not fall within the scope of our theme’s responsibility. In other words, regardless of the theme you use, the result is likely to remain the same.
We would recommend reaching out to the support team of the mentioned plugin, and possibly to the Elementor team as well, for further assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 13:55
Hello,
Thank you for contacting us and for using XStore.
Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
