As we can see, your template is not applied for the Products archive page – https://prnt.sc/zisvVAovwQDT , this means settings for the Shop page work from Theme Options.
Sidebar content comes from Dashboard > Appearance > Widgets > Shop.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 6, 2024 at 08:39
Hello,
We are glad to hear that the issue has been resolved, although we did not take any special actions.
We sincerely hope that similar problems will not arise in the future. However, should any issues occur, please do not hesitate to contact us, and we will be happy to record a video of our actions to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 6, 2024 at 08:34
Hello, Doussia,
Thank you for reaching out to us.
To enable the option for users to change the quantity of an item in the off-canvas cart, similar to the demo you referenced, please follow these steps: Theme Options > Header Builders > Cart > Show quantity input for products > On.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 6, 2024 at 08:31
Hello, Namekusei,
Thank you for reaching out to us and for choosing XStore.
We would like to inform you that the authors of the WZone plugin have discontinued its support. As a result, the plugin has been removed from our available downloads.
We will update the relevant information on ThemeForest as soon as possible.
We sincerely apologize for any inconvenience this may cause. If you would like to request a refund, you can do so by following the link provided in the private content area.
Thank you for your understanding.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 6, 2024 at 08:21
Hello,
We appreciate your prompt response.
Have you contacted the support of the plugin?
We would like to inform you that Elementor provides the functionality to save page content as a template, which can then be imported as needed. This eliminates the need for additional plugins for duplicating content. For more information, please refer to the following link: https://elementor.com/help/template-library/
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 14:33
Hello, Tugba,
Upon initial review, it appears that your question does not fall within the scope of our theme’s responsibility. In other words, regardless of the theme you use, the result is likely to remain the same.
We would recommend reaching out to the support team of the mentioned plugin, and possibly to the Elementor team as well, for further assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 13:55
Hello,
Thank you for contacting us and for using XStore.
Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 13:53
Hello,
Thank you for reaching out to us. We understand that you would like to modify the product description on your product page to fold and position it next to the image.
There is no such option via Theme Options, but you can try to edit the single product layout using builder https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ and move the Tabs element according to your needs.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 13:51
Hello, Aure,
Thank you for reaching out to us.
We understand the issue you’re experiencing with the quality of product thumbnails on your website. Based on the information you’ve provided, it seems that the problem is isolated to the thumbnails displayed on the product listing and category pages, while the full-size images on the product detail pages appear to be unaffected.
Could you please clarify which plugin you are referring to? We kindly ask that you provide more details regarding your request, the issue you are facing, and the desired outcome. Additionally, if possible, please share screenshots or a video to help us better understand the situation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 13:39
Hello, Tarique,
The behavior shown in your screenshot is normal, and there is no need for concern as the child theme operates based on the parent theme.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 5, 2024 at 11:06
Hello,
You’re welcome!
Maybe there was a cache issue.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 11:04
Hello, Monique,
Thank you for reaching out to us.
In order to assist you further, could you kindly provide the URL of the page in question, along with temporary wp-admin access? This will allow us to review your settings and address the issue effectively.
We appreciate your cooperation and look forward to resolving this matter for you.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 11:03
Hello, JadeCommerce,
Thank you for reaching out to us.
Your site is under maintenance mode, so we can’t check your site.
Could you please provide temporary wp-admin access?
We understand the issue you’re experiencing with the overview pages, where product variations are appearing as individual products despite disabling them as simple products. We appreciate your efforts in trying to resolve this on your own.
We’ve re-saved Theme Options settings.
Please clear the cache and check the result.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 09:54
Hello,
Thank you for reaching out to us and for providing detailed information regarding the issue you’re facing.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 09:33
Hello,
We hope this message finds you well.
Could you kindly confirm if you have completed the test we previously requested? As the support team for the theme, we are able to assist with issues directly related to the theme itself.
It appears that you used a third-party plugin for cloning purposes. Based on the currently active plugins on your site, it seems that the plugin in question is “Yoast Duplicate Post.” Therefore, it would be most appropriate for you to reach out to the support team for that specific plugin.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 09:30
Hello, Basma,
Thank you for reaching out to us.
To create and customize a new header using Elementor in XStore, please follow these steps:
1. Navigate to **XStore > Header Builder via Elementor**.
2. Select **Add New Template** and import the existing header template.
3. Edit the menu element settings and choose a different menu.
4. Save the new header and set the conditions for the pages where it should be displayed.
Additionally, you can create multiple menus by going to **Dashboard > Appearance > Menus**.
Should you need further assistance, please don’t hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 08:50
Hello,
Thank you for reaching out to us.
We understand that you are encountering a ‘404 Not Found’ error after cloning and publishing a new page, as well as issues with the preview not reloading during editing.
Could you kindly check if the issue persists when using a default theme, such as Storefront? We believe that the issue may not be directly related to our theme.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 08:48
Hello,
We hope this message finds you well.
To edit the menu on your website, please navigate to **Dashboard > Appearance > Menus**.
Unfortunately, we are unable to log in to your site at this time. Kindly proceed with the menu adjustments as outlined above. Should you require further assistance, please provide us with the correct wp-admin access credentials.
We have received your inquiry regarding the issue on your homepage, where some texts/buttons appear to be loading through Ajax but are stuck in an infinite loading loop. Additionally, we understand that you are only able to edit with Elementor in ‘safe mode’.
We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check how the page editor works. It is possible that one of the additional plugins is causing the issue.
If this doesn’t help, provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 14:41
Hello, Djundi,
We would like to inform you that we have identified and resolved the issue. A patch has been released for all users. Kindly install patch 9433458 and verify if the problem persists.
1/ **Custom Text in Mobile Panel Not Visible**: We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://www.8theme.com/documentation/docs/xstore-mobile-panel/.
Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.
2-4/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 13:35
Hello, Filiphdan,
You are correct.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 13:01
Hello, Mecenas666,
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
