We understand that you are encountering a ‘404 Not Found’ error after cloning and publishing a new page, as well as issues with the preview not reloading during editing.
Could you kindly check if the issue persists when using a default theme, such as Storefront? We believe that the issue may not be directly related to our theme.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 5, 2024 at 08:48
Hello,
We hope this message finds you well.
To edit the menu on your website, please navigate to **Dashboard > Appearance > Menus**.
Unfortunately, we are unable to log in to your site at this time. Kindly proceed with the menu adjustments as outlined above. Should you require further assistance, please provide us with the correct wp-admin access credentials.
We have received your inquiry regarding the issue on your homepage, where some texts/buttons appear to be loading through Ajax but are stuck in an infinite loading loop. Additionally, we understand that you are only able to edit with Elementor in ‘safe mode’.
We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check how the page editor works. It is possible that one of the additional plugins is causing the issue.
If this doesn’t help, provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 14:41
Hello, Djundi,
We would like to inform you that we have identified and resolved the issue. A patch has been released for all users. Kindly install patch 9433458 and verify if the problem persists.
1/ **Custom Text in Mobile Panel Not Visible**: We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://www.8theme.com/documentation/docs/xstore-mobile-panel/.
Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.
2-4/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 13:35
Hello, Filiphdan,
You are correct.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 13:01
Hello, Mecenas666,
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 4, 2024 at 10:56
Hello, Moshe,
We appreciate your prompt response.
Site width you can set via Theme Options > General / Layout.
Full width for pages created using Elementor can be set by editing settings of sections.
Private Content.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Could you please provide temporary wp-admin access and the URL of the page from your screenshot? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 09:37
Hello, Narka,
Thank you for reaching out to us with your concern.
We would recommend you disable Catalog mode in Theme Options > Shop > Catalog mode.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 09:35
Hello, Incanda,
Could you please provide temporary wp-admin access and the URL of the page from your screenshot? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 09:34
Hello, Tarique,
We apologize for the delayed response, as it was due to the weekend.
We apologize for the delayed response, as it was due to the weekend.
We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
To disable additional product images from showing as thumbnails under the main product image for specific products, you can achieve this through custom modifications. The XStore theme does not have a built-in option to disable thumbnails for individual products directly. However, you can use custom CSS or a child theme to target specific products and hide the thumbnails accordingly.
This would likely require a combination of theme customization and WooCommerce functionality. We recommend using a child theme to ensure that your changes are not overwritten during theme updates. If you’re not familiar with custom coding, we suggest consulting a developer to assist with this task.
Please let us know if you need further assistance or guidance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 09:20
Hello,
Thank you for reaching out to us.
We understand that you are experiencing an issue with the container background video autoplay on iPhone. After reviewing the matter, we believe this issue is related to the Elementor plugin and is independent of the theme. Therefore, we kindly recommend reaching out to Elementor’s support team for further assistance – https://wordpress.org/support/plugin/elementor/
We have reviewed your homepage and can confirm that the mentioned section is currently displaying correctly. If you would like to make it full-width, you will need to adjust the settings accordingly.
To assist you further, please provide us with temporary wp-admin access, so we can review your current settings and advise on the necessary changes.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 09:10
Hello, Basma,
Please accept our sincere apologies for the delayed response, as it was due to the weekend.
If the issue persists even when our theme is not activated, this indicates that the theme is not the cause of the problem. In this case, we kindly recommend reaching out to WordPress support rather than the theme author.
Additionally, we suggest checking whether the issue might be caused by a third-party plugin on your site. You may also want to review the latest logs under WooCommerce > Status > Logs for any useful information.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 09:06
Hello, Bas Kling,
Thank you for reaching out to us.
At the moment, our theme does not support having two different gallery layouts for desktop and mobile views as you have described (Single Product Builder via Customizer). However, we understand the importance of such a feature and appreciate your suggestion. We encourage you to submit a feature request, and our development team will certainly consider it for future updates.
Please provide correct wp-admin access and URLs of pages from your screenshots.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 08:26
Hello, Filiphdan,
Thank you for reaching out to us.
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 4, 2024 at 08:23
Hello, Incanda,
Thank you for reaching out to us.
Yes, it is possible to display the sale badge on your custom product archive template. Here is an example – https://prnt.sc/gkU-gK0Sax_r
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 4, 2024 at 08:19
Dear Uttam Pradhan,
To create temporary wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 4, 2024 at 08:18
Hello,
Thank you for reaching out to us and for providing detailed information regarding the issue you’re facing.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
