To create temporary wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 4, 2024 at 08:18
Hello,
Thank you for reaching out to us and for providing detailed information regarding the issue you’re facing.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Could you please confirm if you have a live website where we can view the elements you mentioned, along with their current settings? If a live site is not available, kindly provide screenshots of the elements in question, as well as a link to the demo version you imported.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 1, 2024 at 13:24
Hello, Tarique,
To clarify, each file corresponds to a separate page. After importing, you will have the entire content of the page, and you simply need to remove any elements that are not required. I trust you understand that if we were to break down each page into individual elements, the number of files would become overwhelming, making it difficult for you to locate the necessary ones. The quickest approach for you would be to delete the unwanted content and retain what is needed.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 1, 2024 at 13:21
Hello,
Thank you for reaching out to us.
To change the theme color and the button color, please go to Theme Options > Styling > edit colors.
Additionally, edit color settings of elements using Elementor.
In case you need further assistance, please provide temporary wp-admin access.
Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 1, 2024 at 09:56
Hello, Jay,
We’ve disabled 3rd-party plugins and imported demo content to your site.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 1, 2024 at 09:00
Hello, Jay,
Thank you for reaching out to us.
Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 1, 2024 at 08:58
Hello, Grace,
Thank you for reaching out to us.
Please provide the URL of page from your screenshot and describe the desired result in more detail.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 1, 2024 at 08:04
Hello, Grace,
Thank you for reaching out to us.
To connect the PayPal button to your account, you can try to use the **WooCommerce PayPal Payments** plugin. This plugin is widely used and integrates seamlessly with WooCommerce, allowing you to securely connect your PayPal account and accept payments on your website.
You can install the plugin directly from your WordPress dashboard by navigating to **Plugins > Add New** and searching for “WooCommerce PayPal Payments.” Once installed, follow the setup instructions to link your PayPal account.
Please note that we are not the developers of this plugin and, therefore, cannot guarantee full compatibility. Should you encounter any issues, you may need to contact the plugin’s author for further assistance.
Additionally, you may want to consult WooCommerce support to determine which plugin would be the best fit for your specific needs https://wordpress.org/support/plugin/woocommerce/
Thank you for reaching out to us and for choosing XStore.
To ensure better understanding and more efficient support, we kindly ask that you separate your inquiries in the future by creating individual topics for each question on the support forum.
To make the category description visible on the product archive page, you can add an appropriate element via the Products Archive Builder using Elementor.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 15:28
Hello, Wemakemarkting,
Thank you for reaching out to us.
We can not log in using the credentials you provided.
We suggest that you turn off the Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.
It is necessary for you to identify which specific option from any third-party plugin is conflicting with our feature. Once identified, please decide which option you would prefer to disable and which to retain to ensure optimal functionality.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 14:59
Hello, Modestyestore,
Thank you for reaching out to us.
We understand that you would like to display 3 categories in the spotlight carousel with a proper round shape on mobile view. Currently, when you select “slides per view as 3,” the round shape converts into an oval shape, which is not the desired outcome.
We will be happy to assist you in resolving this issue using custom CSS code:
@media only screen and (max-width: 480px) {
.etheme-category-grid-image-ghost.rounded,
.etheme-category-grid-image:not(.etheme-category-grid-image-ghost).rounded img {
height: 96px;
}
}
Best regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 14:54
Hello,
BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 12:47
Hello, Tarique,
We hope this message finds you well.
Due to certain server-side limitations, unfortunately, not all of our clients are able to use the copy-paste feature. As a result, we are providing you with an alternative solution.
Please kindly download the files we have provided, locate the necessary content, and import it into your website to obtain the desired demo content.
Should you have any further questions or require assistance, feel free to reach out.
