Thank you for reaching out to us and for choosing XStore.
To ensure better understanding and more efficient support, we kindly ask that you separate your inquiries in the future by creating individual topics for each question on the support forum.
To make the category description visible on the product archive page, you can add an appropriate element via the Products Archive Builder using Elementor.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 15:28
Hello, Wemakemarkting,
Thank you for reaching out to us.
We can not log in using the credentials you provided.
We suggest that you turn off the Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.
It is necessary for you to identify which specific option from any third-party plugin is conflicting with our feature. Once identified, please decide which option you would prefer to disable and which to retain to ensure optimal functionality.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 14:59
Hello, Modestyestore,
Thank you for reaching out to us.
We understand that you would like to display 3 categories in the spotlight carousel with a proper round shape on mobile view. Currently, when you select “slides per view as 3,” the round shape converts into an oval shape, which is not the desired outcome.
We will be happy to assist you in resolving this issue using custom CSS code:
@media only screen and (max-width: 480px) {
.etheme-category-grid-image-ghost.rounded,
.etheme-category-grid-image:not(.etheme-category-grid-image-ghost).rounded img {
height: 96px;
}
}
Best regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 14:54
Hello,
BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 12:47
Hello, Tarique,
We hope this message finds you well.
Due to certain server-side limitations, unfortunately, not all of our clients are able to use the copy-paste feature. As a result, we are providing you with an alternative solution.
Please kindly download the files we have provided, locate the necessary content, and import it into your website to obtain the desired demo content.
Should you have any further questions or require assistance, feel free to reach out.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
October 31, 2024 at 11:01
Hello,
Thank you for reaching out to us and for providing detailed information regarding the issue you’re facing.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 10:36
Hello, Tarique,
Thank you for contacting us and for using XStore.
We understand that you are experiencing an issue with the “Live Paste” feature.
We kindly request that you download the necessary files of elements from the following link: https://we.tl/t-568lyDX7if – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
October 31, 2024 at 09:32
Hello,
Thank you for reaching out to us.
We appreciate your feedback regarding the Ajax Products Tabs.
If you would like to request new options be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 09:31
Hello,
Thank you for reaching out to us.
If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 09:27
Hello, Edgar,
Your site is under maintenance mode, so we can’t check it.
We understand that you have uploaded a custom font to your website, and while it appears correctly on your PC, it seems to display differently on your mobile device. This issue may be related to several factors, such as browser compatibility, font file formats, or CSS settings for mobile devices.
To assist you better, we kindly ask you to check the following:
1. **Font Formats**: Ensure that you have uploaded all necessary font formats (e.g., WOFF, WOFF2, TTF, EOT, SVG) to ensure compatibility across different devices and browsers.
2. **CSS Media Queries**: Verify if there are any specific CSS media queries that might be overriding the font settings for mobile devices.
3. **Browser Cache**: Clear the cache on your mobile browser to ensure that the latest version of your website is being displayed.
If the issue persists after checking these points, please provide us with temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 08:24
Hello, Grace,
We kindly request that you navigate to **Theme Options > Theme Custom CSS > Global** and add the provided code at the bottom of the existing content.
Thank you for your attention to this matter.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 08:21
Hello, Nitin Sharma,
We apologize for the delay in our response.
We are pleased to hear that you were able to resolve the issues you encountered on your own. We hope you won’t face any further difficulties, but should any arise, we are committed to assisting you. Please don’t hesitate to reach out to us here on the forum. Feel free to open new topics for any new questions you may have.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
October 31, 2024 at 08:18
Hello, Jhen,
Thank you for reaching out to us. We have received your inquiry.
To address your question, custom CSS code can indeed be used to modify the width of the specified field:
Please contact administrator for this information.
Rose Tyler
Support staff
October 30, 2024 at 16:36
Hello, Nitin Sharma,
Private Content
Best regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
October 30, 2024 at 16:34
Hello, Mohammed Hsani,
Thank you for reaching out to us and for providing detailed information regarding the issue you’re facing.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
October 30, 2024 at 15:54
Hello, Nitin Sharma,
Please provide temporary wp-admin access. We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
To create categories for products, please navigate to **Products > Categories**. Categories that are not empty will automatically be displayed wherever the corresponding widget is used.
If your request pertains to something else, kindly provide some screenshots or a detailed description of what you are trying to achieve, so we can better understand your needs.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 30, 2024 at 14:14
Hello, Kmaglian,
Thank you for reaching out to us. We sincerely apologize for any inconvenience you have experienced with the theme. We understand the importance of a seamless user experience, especially when preparing for a launch.
We’ve fixed this issue on the demo, and it will be fixed for import files too.
Best regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
October 30, 2024 at 13:37
Hello, Nicolo,
Ok. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
We’ve activated the XStore theme on your site. Please check and let us know if you need any further assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
October 30, 2024 at 11:21
Hello,
Thank you for reaching out to us.
Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
