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Forum Replies Created

Viewing 30 posts - 781 through 810 (of 65,784 total)

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Rose Tyler

Support staff

October 30, 2024 at 15:12

Hello,

Thank you for reaching out to us.

We’ve activated this option – https://prnt.sc/RHZc6BXJX60w Please check how it works now.

Best regards,
8Theme’s Team

#421040 Copied In reply to: How to resize single product images and make them one size for better viewing?

Rose Tyler

Support staff

October 30, 2024 at 15:07

Dear @Tarique,

To create categories for products, please navigate to **Products > Categories**. Categories that are not empty will automatically be displayed wherever the corresponding widget is used.

If your request pertains to something else, kindly provide some screenshots or a detailed description of what you are trying to achieve, so we can better understand your needs.

Best Regards,
8Theme’s Team

#421038 Copied In reply to: I am facing problem in editing the theme

Rose Tyler

Support staff

October 30, 2024 at 14:14

Hello, Kmaglian,

Thank you for reaching out to us. We sincerely apologize for any inconvenience you have experienced with the theme. We understand the importance of a seamless user experience, especially when preparing for a launch.

We’ve fixed this issue on the demo, and it will be fixed for import files too.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#421030 Copied In reply to: The theme that I wanted is not optimized for Mobile view

Rose Tyler

Support staff

October 30, 2024 at 13:37

Hello, Nicolo,

Ok. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

#421021 Copied In reply to: Stock amount on Ajax product list widget?

Rose Tyler

Support staff

October 30, 2024 at 13:36

Hello, GBDesignStudio,

Thank you for reaching out to us.

Here is what we see on your Wishlist page https://prnt.sc/Ho176RCXrNVJ Have you solved this?

Best regards,
8Theme’s Team

#421020 Copied In reply to: How to remove ASK ESTIMATE POP UP form wishlist page

Rose Tyler

Support staff

October 30, 2024 at 13:07

Hello, Modestyestore,

background-size: cover;

Read more – https://www.w3schools.com/cssref/css3_pr_background.php

Best Regards,
8Theme’s Team

#421017 Copied In reply to: I want to add image on sale and new arrival categories

Rose Tyler

Support staff

October 30, 2024 at 13:05

Hello, Mouenul,

Thank you for reaching out to us.

Theme Options > Mobile panel https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/

Best regards,
8Theme’s Team

#421016 Copied In reply to: how to change this option for the mobile

Rose Tyler

Support staff

October 30, 2024 at 11:57

Hello, Saimonas93,

We appreciate your prompt response.

We’ve activated the XStore theme on your site. Please check and let us know if you need any further assistance.

Best Regards,
8Theme’s Team

#421004 Copied In reply to: Hello, I can no longer install the theme on my main domain www.kudikiosapnas.lt/

Rose Tyler

Support staff

October 30, 2024 at 11:21

Hello,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#421001 Copied In reply to: Hello, I can no longer install the theme on my main domain www.kudikiosapnas.lt/

Rose Tyler

Support staff

October 30, 2024 at 11:19

Hello, WebConcreet,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#420999 Copied In reply to: dubbie logo in header of cart page and checkout

Rose Tyler

Support staff

October 30, 2024 at 11:18

Hello, AndreG,

What browser was used?

Do you use CDN or server cache? Could you temporarily disable them and check how it works then?

Best Regards,
8Theme’s Team

#420997 Copied In reply to: my website is glitching with menu and header

Rose Tyler

Support staff

October 30, 2024 at 10:42

Hello, Mirko,

It looks like a bug introduced with the latest security update of Elementor plugins (independent of our theme). More on the Elementor GitHub: https://github.com/elementor/elementor/issues/29076

Best regards,
8Theme’s Team

#420990 Copied In reply to: Import Elementor template block not works

Rose Tyler

Support staff

October 30, 2024 at 10:37

Hello, M Project,

Thank you for reaching out to us.

Please clear cache and check how it works now.

Best Regards,
8Theme’s Team

#420989 Copied In reply to: UI did not same in developer and front-end

Rose Tyler

Support staff

October 30, 2024 at 10:05

Hello, Inforena,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#420976 Copied In reply to: Shop page not working : error 500, other page works

Rose Tyler

Support staff

October 30, 2024 at 08:48

Hello, Mirza Ahtsham,

We’ve changed the Icon animation https://prnt.sc/cILiYOmse6LF to None.

Additionally, the issue with the animation displayed in the screenshot has been brought to the attention of our technical team. It is likely that a fix will be included in the next theme update.

Best regards,
8Theme’s Team

#420953 Copied In reply to: After Update The Theme an Plugin My Buttons CSS Damages
Rose Tyler

Support staff

October 30, 2024 at 08:45
Hello, Modestyestore,

It seems that you have successfully managed to change the background image and are now asking us for a code to remove the text. Thank you for reaching out to us. Of course, we are happy to assist you. Please try the following code:
```
.etheme-category-grid-image-ghost span {
    display: none !important;
}
```
Best Regards,
8Theme’s Team
#420952 Copied In reply to: I want to add image on sale and new arrival categories
Rose Tyler

Support staff

October 30, 2024 at 08:41

Hello, SAR24,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#420951 Copied In reply to: Creating a page or template and the section is too high – over the menu

Rose Tyler

Support staff

October 30, 2024 at 08:39

Hello, Grace,

Thank you for contacting us and for using XStore.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#420949 Copied In reply to: Social Login Woocommerce Elementor Editing Help

Rose Tyler

Support staff

October 30, 2024 at 08:31

Hello, Kstanishev,

We’ve changed the Canonical URL in SEO settings for the Home page https://prnt.sc/b6bRwHtbumot . Please clear the cache and check how it works now.

Best regards,
8Theme’s Team

#420948 Copied In reply to: iPhone showing demo site for desktop version

Rose Tyler

Support staff

October 29, 2024 at 17:14

Hello, Mario,

Thank you for contacting us and for using XStore.

1/ To address the translation issue, please navigate to Loco Translate > Themes > XStore > Edit Translation. If this solution does not resolve the problem, kindly provide the URL of the page where the untranslated text appears.

2/ By default, there is no such option.
Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstore-badges-on-products/

Warm Regards,
The 8Theme Team

#420914 Copied In reply to: How to change “Out of stock” text please ?

Rose Tyler

Support staff

October 29, 2024 at 17:08

Hello, VAPOR BROS,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#420913 Copied In reply to: Quantity Discounts of Sales Booster page product

Rose Tyler

Support staff

October 29, 2024 at 17:06

Hello, Rodiex,

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#420912 Copied In reply to: we are getting issues via booking and order are getting automatically bounced

Rose Tyler

Support staff

October 29, 2024 at 16:40

Hello, Rodiex,

For your convenience, please review the refund policy at the following link: https://themeforest.net/page/customer_refund_policy

Best regards,
8Theme’s Team

#420907 Copied In reply to: we are getting issues via booking and order are getting automatically bounced

Rose Tyler

Support staff

October 29, 2024 at 16:37

Hello, Rodiex,

If the issue is related to the WooCommerce plugin, we kindly recommend reaching out to their support team via the following link: https://wordpress.org/support/plugin/woocommerce/.

Please note that we are not the authors of the WooCommerce plugin and can only be responsible for the functionality of the theme we have developed – XStore.

Best regards,
8Theme’s Team

#420905 Copied In reply to: we are getting issues via booking and order are getting automatically bounced
Rose Tyler

Support staff

October 29, 2024 at 16:22
Hello, Modestyestore,

Thank you for reaching out to us.

Regarding your request to add images to the “Sale” and “New Arrival” categories, we would be happy to assist you. Currently, it seems that only text is being displayed, but we can guide you through the process of adding images to these categories using custom CSS code:
```
.etheme-category-grid-image-ghost[data-type=sale] {
    background-image: url("link to image");
}
.etheme-category-grid-image-ghost[data-type=new] {
    background-image: url("link to image");
}
```
Best Regards,
8Theme’s Team
#420903 Copied In reply to: I want to add image on sale and new arrival categories
Rose Tyler

Support staff

October 29, 2024 at 15:02

Hello, Modestyestore,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#420887 Copied In reply to: Shop page than static banner is not displaying

Rose Tyler

Support staff

October 29, 2024 at 15:00

Hello, Daniel,

Thank you for contacting us and for using XStore.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Best Regards,
8Theme’s Team

#420886 Copied In reply to: Problems with the order filter in my page

Rose Tyler

Support staff

October 29, 2024 at 14:55

Hello, Tommy,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#420884 Copied In reply to: Xstore Builder does not load in elementor

Rose Tyler

Support staff

October 29, 2024 at 14:54

Hello, Mirko,

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/
You can work with containers or disable them via Elementor > Settings > Flexbox Container > Inactive.

We understand that you are experiencing difficulties in displaying content in full width.
Please go to Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0

Read here about import/export content (save as template) from one page to another using Elementor – https://elementor.com/help/template-library/

Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

Best Regards,
8Theme’s Team

#420883 Copied In reply to: Hi support, logo is not centered in mobile view.

Rose Tyler

Support staff

October 29, 2024 at 14:42

Hello,

Could you kindly provide more details regarding your request?

Best Regards,
8Theme’s Team

#420881 Copied In reply to: Enable label of swatches/attribute on product archive
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Viewing 810 results - 781 through 810 (of 65,784 total)