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Viewing 30 posts - 811 through 840 (of 65,784 total)

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Rose Tyler

Support staff

October 29, 2024 at 14:35

Hello, Rodiex,

Could you please provide more details about what you would like to accomplish and the issue you’re facing?

Best regards,
8Theme’s Team

#420879 Copied In reply to: needed to update the theme purchase code but we are unble to do that

Rose Tyler

Support staff

October 29, 2024 at 14:33

Hello, Rodiex,

Thank you for reaching out to us.

Could you please confirm if you are using a third-party plugin for bookings? If so, we recommend reaching out to the plugin’s developers for assistance as a first step.

Additionally, could you let us know if the issue persists when you activate the default WooCommerce theme, Storefront, instead of the XStore theme?

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best regards,
8Theme’s Team

#420878 Copied In reply to: we are getting issues via booking and order are getting automatically bounced

Rose Tyler

Support staff

October 29, 2024 at 13:23

Hello, Alberto,

Private Content

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#420863 Copied In reply to: “XStore Core Plugin Causes Fatal Error, Disabling WordPress on Reinstall”
Rose Tyler

Support staff

October 29, 2024 at 13:18
Hello, Grace,

Thank you for reaching out to us.

Custom CSS code can be used to change the styling of the Wishlist button, for example, add the next code in Theme Options > Theme custom CSS > Global:
```
 .product-view-default .xstore-wishlist {
    padding: 8px;
    background-color: white;
    border-radius: 100px;
    border: 1px solid #e1e1e1;
}
```
Best Regards,
8Theme’s Team
#420862 Copied In reply to: Elementor Edititing Issues – Woocommerce support forum
Rose Tyler

Support staff

October 29, 2024 at 12:52

Hello, Tarique,

It appears that you are currently editing the Home page. Kindly inform us once you have finished and closed the editor, and we will proceed to review your settings at that time.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#420858 Copied In reply to: I am facing problem in editing the theme
Rose Tyler

Support staff

October 29, 2024 at 12:46
Hello,

We appreciate your prompt response.
```
.content-product .st-swatch-in-loop [data-et-holder="pa_color"]:before {
    content: "Design wählen:";
}
.content-product .st-swatch-in-loop [data-et-holder="pa_groesse"]:before {
    content: "Größe";
}
```
Best Regards,
8Theme’s Team
#420857 Copied In reply to: Enable label of swatches/attribute on product archive
Rose Tyler

Support staff

October 29, 2024 at 12:43

Hello, Kstanishev,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#420856 Copied In reply to: iPhone showing demo site for desktop version

Rose Tyler

Support staff

October 29, 2024 at 11:59

Hello,

Please provide URL of page where you have a few attributes on the products grid page and we will check what can be done to help you.

Best Regards,
8Theme’s Team

#420852 Copied In reply to: Enable label of swatches/attribute on product archive

Rose Tyler

Support staff

October 29, 2024 at 11:57

Hello, Grace,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#420851 Copied In reply to: Elementor Edititing Issues – Woocommerce support forum
Rose Tyler

Support staff

October 29, 2024 at 11:48
Hello,

Thank you for reaching out to us.

We understand that you would like to enable or display the label of your swatches on the product archive page. We would be happy to assist you with this. Please find below the necessary CSS or code to achieve this:
```
.content-product .st-swatch-in-loop:before {
    content: "Color:";
}
```
Best Regards,
8Theme’s Team
#420846 Copied In reply to: Enable label of swatches/attribute on product archive
Rose Tyler

Support staff

October 29, 2024 at 11:46

Hello, Shonakisam_98,

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Best Regards,
8Theme’s Team

#420845 Copied In reply to: woo-commerce reports are not showing because of theme that i am using for my website

Rose Tyler

Support staff

October 29, 2024 at 10:53

Hello, Tarique,

1/ Yes.

2/ “In mobile mode the XSTORE Slider Showing overflown means on slider’s some part is showing on other slider. I can’t find how to fix this.” – Could you kindly provide some screenshots to help us better understand the specific issue you’re referring to, as well as the result you would like to achieve?

Best Regards,
8Theme’s Team

#420837 Copied In reply to: I am facing problem in editing the theme

Rose Tyler

Support staff

October 29, 2024 at 10:51

Hello, AndreG,

Thank you for reaching out to us.

We have reviewed your website and were unable to identify any issues with the logo image. Kindly ensure that your browser cache has been cleared, as this may resolve the issue on your end.

Should you require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#420836 Copied In reply to: my website is glitching with menu and header

Rose Tyler

Support staff

October 29, 2024 at 10:05

Hello, Tarique,

There are no default settings for this in the Elementor plugin, as shown in the screenshot: https://prnt.sc/EwrPPbrdcu4t
Therefore, in specific cases where this is required, you may use custom CSS code https://prnt.sc/BsZjATUbzAgP or hide/show elements depending on the device https://prnt.sc/GoM0LeXeodzJ https://prnt.sc/0NsYxox2uGSC However, please avoid overusing this method, as even though elements may not be visible, they are still loaded, which can affect the page’s loading speed.

Best Regards,
8Theme’s Team

#420825 Copied In reply to: I am facing problem in editing the theme

Rose Tyler

Support staff

October 29, 2024 at 09:45

Hello, Grace,

Thank you for reaching out to us.

Please submit different requests via separate threads on the support forum to prevent misunderstanding – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), and updating the Pro Elements plugin. After that, clear the cache of the browser, and then check the Shop page editor again. It is possible that one of the additional plugins is causing the issue.

2/ XStore Builders > Single product builder with Elementor > https://prnt.sc/n7h6ncQI6Reh and https://prnt.sc/-que6aPBNRwM

3/ XStore Builders > Archive Products builder with Elementor > edit template > settings of element > https://prnt.sc/oj1nxFFJsKwP

4/ Please read this article and watch videos – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

5/ XStore Builders > Archive Products builder with Elementor > edit template according to your needs.

7/ Have you solved this already https://prnt.sc/X3hRyi0v6xGo ?

6/ You can read about the header overlap option here – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best Regards,
8Theme’s Team

#420821 Copied In reply to: Elementor Edititing Issues – Woocommerce support forum

Rose Tyler

Support staff

October 29, 2024 at 09:18

Hello, WebConcreet,

Thank you for reaching out to us.

We have reviewed the issue you mentioned regarding the double logo on the shopping cart and checkout pages. Please apply patches to solve it – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

The header on the Home page can be edited via Header builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

About the header of the Cart page, you can disable the Advanced layout via Theme Options > WooCommerce > Cart/Checkout layout.

Best Regards,
8Theme’s Team

#420820 Copied In reply to: dubbie logo in header of cart page and checkout
Rose Tyler

Support staff

October 29, 2024 at 09:14
Hello, Dave,

Custom CSS code can be used to change colors, for example:
```
.etheme-category-grid-image-ghost[data-type=new] {
    background-color: purple;
    --et_link-color: white;
    --et_link-color-hover: white;
}
```
Best regards,
8Theme’s Team
#420817 Copied In reply to: Spotlight element change colour and text
Rose Tyler

Support staff

October 29, 2024 at 09:01

Hello, Tarique,

Could you please clarify for which specific element you would like to have different colors depending on the device?

Best Regards,
8Theme’s Team

#420815 Copied In reply to: I am facing problem in editing the theme

Rose Tyler

Support staff

October 29, 2024 at 09:00

Hello,

Please check the button now.

Best regards,
8Theme’s Team

#420814 Copied In reply to: After Update The Theme an Plugin My Buttons CSS Damages

Rose Tyler

Support staff

October 29, 2024 at 08:54

Hello,

Thank you for reaching out to us.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ Your site is under maintenance mode, so we can’t check your it.
Could you please provide temporary wp-admin access?

Best Regards,
8Theme’s Team

#420813 Copied In reply to: my whole website is glitching including sticky header, scrolling percentage animation and scrolling

Rose Tyler

Support staff

October 29, 2024 at 08:52

Hello, Fatcho,

We would like to inform you that we have successfully imported the template from our demo to your website and applied it to all products. You may now delete the old template and continue working with the new one.

If you have any questions or need further assistance, please don’t hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#420812 Copied In reply to: Single product page, session its gone, do not showing anymore

Rose Tyler

Support staff

October 29, 2024 at 08:30

Hello, Darren62,

We’ve edited the single product page template for you https://prnt.sc/V4iPU7kHTiY- and added the Waitlist element https://prnt.sc/KzVQHqjE_nEX
Please check the result.

Best regards,
8Theme’s Team

#420811 Copied In reply to: Waitlist doesn’t stay activated when I try to use it

Rose Tyler

Support staff

October 28, 2024 at 17:06

Hello, Tarique,

You’re welcome!

Best Regards,
8Theme’s Team

#420764 Copied In reply to: I am facing problem in editing the theme

Rose Tyler

Support staff

October 28, 2024 at 17:02

Hello, Tarique,

We would like to inform you that XStore offers a Font Uploader feature, which can be accessed via **XStore > Custom Fonts** https://prnt.sc/e4gJo2labPNo Once you have uploaded your desired font, you will be able to select it through the **Theme Options**. For your reference, here is a screenshot – https://prnt.sc/r-PrHJywyjRI

Best Regards,
8Theme’s Team

#420761 Copied In reply to: I am facing problem in editing the theme

Rose Tyler

Support staff

October 28, 2024 at 16:58

Hello, RapidClick,

Thank you for using XStore.

To send a request about personalized customization, we kindly invite you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel.

Best Regards,
8Theme’s Team

#420760 Copied In reply to: Modernizing the “Jewellery Niche Market” Template for Multi-Vendor Marketplace

Rose Tyler

Support staff

October 28, 2024 at 16:54

Hello, Tarique,

Header Builder > Main menu > Content zoom (%).

Best Regards,
8Theme’s Team

#420757 Copied In reply to: I am facing problem in editing the theme

Rose Tyler

Support staff

October 28, 2024 at 16:52

Hello, Darren62,

We would like to inform you that the requested feature has been successfully activated. You can view it here: https://prnt.sc/Vv5GCJO6kpKo

Please let us know the next steps we should take in order to better understand and address the issue you’re experiencing.

Thank you for your cooperation, and we look forward to your guidance.

Best regards,
8Theme’s Team

#420755 Copied In reply to: Waitlist doesn’t stay activated when I try to use it

Rose Tyler

Support staff

October 28, 2024 at 16:43

Hello, GBDesignStudio,

Thank you for reaching out to us.

Please try to edit these settings – https://prnt.sc/fPF-E3K-9GmY

Best regards,
8Theme’s Team

#420750 Copied In reply to: remove white border/space from elementor single product?

Rose Tyler

Support staff

October 28, 2024 at 16:39

Hello, Fatcho,

Thank you for contacting us and for using XStore.

Please note that when the Elementor builder is activated (as shown in the screenshot: https://prnt.sc/8qa2TJWQLfaH), the settings in the Theme Options may not function as expected. This is because the builder takes priority over the theme settings, which is standard behavior.

You are currently editing the template https://prnt.sc/PUKhtcw_GvYY , so we can’t open the editor.

Maybe this article will be helpful for you – https://elementor.com/help/revision-history-undo-and-redo/

Best regards,
8Theme Team

#420747 Copied In reply to: Single product page, session its gone, do not showing anymore

Rose Tyler

Support staff

October 28, 2024 at 16:34

Hello, Alberto,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team.

#420743 Copied In reply to: “XStore Core Plugin Causes Fatal Error, Disabling WordPress on Reinstall”
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Viewing 840 results - 811 through 840 (of 65,784 total)