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Viewing 30 posts - 841 through 870 (of 65,784 total)

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Rose Tyler

Support staff

October 28, 2024 at 16:11

Hello, Darren62,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#420731 Copied In reply to: Waitlist doesn’t stay activated when I try to use it

Rose Tyler

Support staff

October 28, 2024 at 16:10

Hello, Ralf E,

Yes, you can certainly use the Polylang plugin with our theme. We have several clients who have successfully integrated this plugin with our theme. To ensure a smooth integration, we recommend reviewing the documentation provided by the plugin’s author and possibly watching some tutorial videos on YouTube.

In general, the Polylang plugin should work with our theme just as it would with any other theme.

Additionally, please read this article – https://colorlib.com/wp/wordpress-multilingual-plugins/ – not all plugins are paid, you can use one of the free plugins (qTranslate(free), or Polylang(free with paid extra options).

Best Regards,
8Theme’s Team

#420730 Copied In reply to: Getting started with Dual-Language site/ Best Practice

Rose Tyler

Support staff

October 28, 2024 at 15:17

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#420724 Copied In reply to: After Update The Theme an Plugin My Buttons CSS Damages

Rose Tyler

Support staff

October 28, 2024 at 15:15

Hello, Canv,

Thank you for reaching out to us.

We noticed that your website is currently in maintenance mode, which prevents us from viewing the exact demo version that has been imported.

In fact, removing the element is not mandatory, and you can continue using it if you prefer not to spend time replacing it. However, if you do wish to remove one element and add or configure another, this can certainly be done. The procedure may vary depending on whether you are using the Elementor or Bakery plugin.

If you need further assistance, please feel free to let us know.

Best Regards,
8Theme’s Team

#420723 Copied In reply to: Purchased and Installed demo getting depreciated message

Rose Tyler

Support staff

October 28, 2024 at 15:12

Hello, Gracu_,

Please clear cache and check how it works now.

We’ve replaced the shortcode with our “My Account” element.

Best regards,
8Theme’s Team

#420722 Copied In reply to: Problem with logging in (always reload the page)

Rose Tyler

Support staff

October 28, 2024 at 14:20

Hello, KSP ELECTRONICS,

Thank you for reaching out to us.

From your screenshot, it appears that you attempted to upload the theme archive in the plugins section. We have now completed the correct installation for you (Appearance > Themes). Kindly check and confirm if everything is working as expected.

Best regards,
8Theme’s Team

#420714 Copied In reply to: Not able to install xstore theme, Please install all required xstore plugins for all functionality

Rose Tyler

Support staff

October 28, 2024 at 13:56

Hello, Tarique,

Thank you for reaching out to us.

1. https://prnt.sc/NyXdyt_EiZId

2. Please note that the responsive settings for content created using the Elementor plugin are independent of the theme you are using. You can find more information on this topic here: https://elementor.com/help/mobile-editing/ For further assistance, we recommend contacting Elementor’s support team directly.

We are happy to assist if the issue is related to our theme, but in this case, it appears to be specific to the Elementor plugin.

Best Regards,
8Theme’s Team

#420708 Copied In reply to: I am facing problem in editing the theme
Rose Tyler

Support staff

October 28, 2024 at 12:56
Hello, Ankit Khandelwal,

1/ In this case, replace this code:
```
.category-grid.valign-bottom .categories-mask {
    padding: 5px;
}
```
by
```
.category-grid.valign-bottom .categories-mask {
    padding: 5px;
    width: 50%;
    right: unset;
    left: 25%;
    border-radius: 10px;
}
```
to get https://prnt.sc/P4FFchzrhfT3

2/ Hover background color can be changed here – https://prnt.sc/r7IKzp84UsVP

Best Regards,
8Theme’s Team
#420701 Copied In reply to: Shop page improvement needed as in the private area
Rose Tyler

Support staff

October 28, 2024 at 12:11
Hello, Ankit Khandelwal,

Thank you for reaching out to us.

1/ We’ve removed the mentioned content ( [block id=”4245″] ) via Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Banner content

2/ You can use custom CSS code to change styling, for example add this one and check the result:
```
.category-grid.valign-bottom .categories-mask {
    padding: 5px;
}
.category-grid.valign-bottom .categories-mask:hover {
    color: white;
    background-color: #222;
}
```
Best Regards,
8Theme’s Team
#420695 Copied In reply to: Shop page improvement needed as in the private area
Rose Tyler

Support staff

October 28, 2024 at 11:38

Hello, Mecenas666,

Theme update affects parent theme.

If you rename the parent theme folder then you can’t automatically update the theme. We recommend not changing the parent theme folder name, use the default one. Child theme name could be any you need. Read more – https://www.8theme.com/topic/rename-xstore-theme-folder-from-wp-content/ https://www.8theme.com/topic/failed-to-update-the-update/ https://www.8theme.com/topic/error-importing-demo-default-3-grocery-market/

Additionally, please read this article – https://www.8theme.com/documentation/docs/white-label-branding-plugin/

Best Regards,
8Theme’s Team

#420691 Copied In reply to: Custom branding doesn’t work for child theme

Rose Tyler

Support staff

October 28, 2024 at 10:41

Hello, Mecenas666,

You can read about a child theme here – https://developer.wordpress.org/themes/advanced-topics/child-themes/#customizing-your-child-theme
Theme name can be changed via the style.css file of the child theme and screenshot.png can be replaced in the child theme folder – https://prnt.sc/1IOwbeudKARs

Best Regards,
8Theme’s Team

#420684 Copied In reply to: Custom branding doesn’t work for child theme

Rose Tyler

Support staff

October 28, 2024 at 10:36

Hello, Albaghlisponge,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the translation of product status terms after adding the “Order Tracker for WooCommerce” plugin, despite having translated them using WPML.

Have you tried to contact support of Order Tracker for WooCommerce or WPML plugins?

Do you have the same issue when another theme, not XStore, is activated on your site?

At first glance, it appears that this issue is related to the use of a third-party plugin and is not directly connected to the theme itself. As the theme authors, we may have limited ability to assist in this case. Therefore, we recommend contacting the plugin’s support team for further assistance.

Best Regards,
8Theme’s Team

#420683 Copied In reply to: problem with some translating words in traking Order blugin

Rose Tyler

Support staff

October 28, 2024 at 10:32

Hello, Cocofu,

You’re welcome!

Warm Regards,
The 8Theme Team

#420681 Copied In reply to: I want to change the size display type on the product page, why can’t I change it?

Rose Tyler

Support staff

October 28, 2024 at 09:45

Hello, Cocofu,

We appreciate your prompt response.

We’ve changed the type here – https://prnt.sc/uc06DyR22A5a and disabled “Variation Swatches for WooCommerce” plugin. Please check the result – https://prnt.sc/QBvQ5FYdQY6D

Warm Regards,
The 8Theme Team

#420673 Copied In reply to: I want to change the size display type on the product page, why can’t I change it?

Rose Tyler

Support staff

October 28, 2024 at 09:41

Hello AJ,

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#420672 Copied In reply to: Filter Shop by In Stock / Out of Stock option

Rose Tyler

Support staff

October 28, 2024 at 09:31

Hello, Cocofu,

Please provide temporary wp-admin access, and we will do the next on your site – https://prnt.sc/Y76-5jOS_mEi to change the type of “size” attribute.

Warm Regards,
The 8Theme Team

#420667 Copied In reply to: I want to change the size display type on the product page, why can’t I change it?

Rose Tyler

Support staff

October 28, 2024 at 09:29

Hello, Basma,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#420665 Copied In reply to: The category appears higher than the category you created

Rose Tyler

Support staff

October 28, 2024 at 09:27

Hello, Nicolo,

We appreciate your prompt response.

https://prnt.sc/6kQHAu-AGE8x At this time, we no longer observe any issues on your homepage. Were you able to resolve the situation on your own?

Best regards,
8Theme Team

#420664 Copied In reply to: Stock amount on Ajax product list widget?
Rose Tyler

Support staff

October 28, 2024 at 08:49
Hello,

1/ By default, there are no such settings.
What exactly categories do you want to hide? Custom CSS code can be used, for example:
```
.etheme_sidebar-widgets-count-aside .cat-item-949 {
    display: none !important;
}
```
2/ https://prnt.sc/sy7xGIhKWmxv
You can edit product categories under Dashboard > Product > Categories, where you can set the category order according to your needs. For a better reference, please watch this video: https://gyazo.com/1113977f1bea8e9e7b3434c47a452b8e

Warm Regards,
The 8Theme Team
#420661 Copied In reply to: How to customize Widget styles and some questions
Rose Tyler

Support staff

October 28, 2024 at 08:42

Hello, Bas Kling,

Although the video demonstrates a slightly older theme design, it still clearly conveys the idea that you need to go to the theme options and enable “Variation Swatches.” After doing so, you will be able to edit attributes and create variable products according to your needs.

Has your issue been resolved, or do you still require assistance with anything?

Best regards,
8Theme’s Team

#420660 Copied In reply to: Variation swatches changed to pull down menus, won’t change back to coloured swatches

Rose Tyler

Support staff

October 28, 2024 at 08:31

Hello, Cocofu,

We’ve checked the product you provided and here is what we see – https://prnt.sc/qYVjaY2BoBkh

Best Regards,
8Theme’s Team

#420658 Copied In reply to: I want to change the size display type on the product page, why can’t I change it?

Rose Tyler

Support staff

October 26, 2024 at 15:30

Hello,

Thank you for reaching out to us.

Could you kindly confirm if you are working with a live site installation, rather than a local one? Additionally, could you please let us know which version of the XStore Core plugin you are currently using?

We look forward to your response.

Best Regards,
8Theme’s Team

#420594 Copied In reply to: Warning: Attempt to read property “term_id” on array

Rose Tyler

Support staff

October 26, 2024 at 15:29

Hello, Alexander,

Thank you for reaching out to us.

We understand that you are experiencing issues with creating new sections using Elementor, where the changes preview correctly but are not reflected once published. Additionally, it seems that the text styles and images are not displaying as expected when the theme is activated.

Please clear the cache and test how it works now.

Best regards,
8Theme’s Team

#420593 Copied In reply to: I have a problem with the compatibility of the theme and Elementor

Rose Tyler

Support staff

October 26, 2024 at 14:46

Hello, QaQako,

We hope you’re doing well.

Thank you for reaching out to us with your request regarding the XStore icon box and its animation settings. Based on your description, it seems you would like the icon box to be visible immediately upon opening the website, followed by the animation after 4000ms, and then have the animation repeat every 10 seconds.

Unfortunately, the default settings of the XStore theme do not support recurring animations at regular intervals after the initial delay.

Best Regards,
8Theme’s Team

#420589 Copied In reply to: making Xstore icon box appear earlier after activation animating delay

Rose Tyler

Support staff

October 26, 2024 at 13:39

Hello, Carliczyk,

Private content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#420583 Copied In reply to: xstore Product search template not active

Rose Tyler

Support staff

October 26, 2024 at 13:22

Hello, Tarique,

You’re welcome!

Best regards,
8Theme Team

#420582 Copied In reply to: During importing a theme, error Media not installed

Rose Tyler

Support staff

October 26, 2024 at 13:01

Hello, Ecobees Developer,

We hope this message finds you well.

1/ Our development team will review the issue with the filter after the weekend. We kindly ask for your patience, and we will update you as soon as we have more information.

2/ Please read this article and replace the shortcode with My account element – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/

Should you have any additional questions, we kindly request that you submit them as separate topics on our support forum for better assistance.

Thank you for your understanding and cooperation.

Best regards,
8Theme Team

#420580 Copied In reply to: Issues removing pricing filter in shop page.

Rose Tyler

Support staff

October 26, 2024 at 12:39

Hello, Nicolo,

Thank you for reaching out to us.

We have received your message regarding the issue with the Ajax product widget on your homepage, where the stock amount is still visible on the frontend despite being disabled in the Elementor settings.
We appreciate you providing the images of both the settings and the frontend.

Could you please provide temporary wp-admin access?

Best regards,
8Theme’s Team

#420579 Copied In reply to: Stock amount on Ajax product list widget?

Rose Tyler

Support staff

October 26, 2024 at 12:17

Hello,

Thank you for reaching out to us.

To assist you with translating the theme and core plugin, we kindly recommend following the instructions provided in the article linked below: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Should you have any further questions or require additional support, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#420576 Copied In reply to: How to customize some text on pop up search page

Rose Tyler

Support staff

October 26, 2024 at 12:11

Hello,

1/ Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-remove-the-uncategorized-category-from-wordpress/

2/ You can edit these settings – https://prnt.sc/j2QacEalq4K1

Warm Regards,
The 8Theme Team

#420574 Copied In reply to: How to customize Widget styles and some questions
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Viewing 870 results - 841 through 870 (of 65,784 total)