Hello,

Please do not activate this option – https://prnt.sc/hYEL156fZYvR

Best Regards,
8Theme’s Team

Hello, Fernando,

WordPress update

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/i-would-like-a-refund-i-did-not-know-that-this-theme-doesnt-work-on-shopify-2/#post-424976

Hello, Tarique,

1/ You can select which categories to display by specifying them through the element settings. Please refer to the following screenshot for guidance: https://prnt.sc/u2fkUHkA3m0R

2/ https://prnt.sc/-_kLzeEXN9bi

Warm Regards,
The 8Theme Team

Hello, Anuj01,

We would like to inform you that our support services are dedicated exclusively to inquiries directly related to our theme. Upon review, it appears that your questions concerning the design of the Elementor editor and the ‘Bad requests’ issue do not fall within the scope of our support, as they pertain to functionalities specific to the Elementor plugin.

We kindly advise you to await a response from the Elementor support team, as they are better equipped to assist you with issues related to their plugin’s code. Additionally you may post your question on their free support forum -> https://wordpress.org/support/plugin/elementor/.

We appreciate your understanding and are here to assist with any questions related to our projects.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us.

To assist you more effectively, could you please provide some screenshots and relevant URLs for better clarity?

We look forward to your response.

Best regards,
The 8Theme Team

Hello,

Header Builder with Elementor > edit template https://prnt.sc/rGgvwpzvEcXN > here is Mobile menu element – https://prnt.sc/depsE_6n_cMn or https://prnt.sc/sEW2dbS_A5bB

Best regards,
8Theme’s Team

Hello @YCHA

1/ We can’t connect FTP:

Error:         	Connection timed out after 20 seconds of inactivity
Error:         	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

2/ Any email address can be used for the new account, it does not have to be your or our personal email. Please set the administrator role for the user.

Warm Regards,
The 8Theme Team

Hello, Ar777,

We hope this message finds you well.

Please accept our apologies for the delayed response due to the weekend.

In order to further investigate, debug, and resolve issues, we kindly request access to your FTP accounts. Could you please provide us with the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you need assistance in setting up these credentials, your hosting provider should be able to guide you through the process.

We appreciate your cooperation.

Thank you for your understanding and support.

Best regards,
8Theme’s Team

Hello,

The page is functioning well for us, even when accessed using your account: https://prnt.sc/Phz0b8egYzrW.

We kindly ask you to try using a different browser or device and let us know the results.

Best regards,
8Theme’s Team

Hello,

Your issue has been caused by the update to WordPress version 6.7. We kindly recommend downgrading to a previous version to resolve the problem.

Best regards,
8Theme’s Team

Hello, Anuj01,

We’ve checked Woocommerce > Status > Logs and see the next – https://prnt.sc/rv_38MPJlniy
To address this matter effectively, we kindly recommend reaching out to the Pro Elements support team for further assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ You can try to use the Pro Elements plugin to create a dynamic banner and set visibility conditions for logged-out users
https://elementor.com/help/show-and-hide-elements-on-a-page-display-conditions/
Contact support of the plugin to get further assistance.

2/ To hide the header for users who are not logged in, you can use custom CSS code:

.b2bking_logged_out .elementor-location-header  {
    display: none;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello,

Based on your description, it seems that this situation is not related to our theme. Therefore, we kindly recommend reaching out to the support team for the WooCommerce plugin for further assistance https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ We’ve disabled and activated cache plugin on your site, this action cleared cache and fixed the issue – https://prnt.sc/xPwd1DvBVE9h

2/ It sounds like you’re encountering a performance issue due to a delayed scheduled task in your WordPress site. The task litespeed_task_imgoptm_pull is related to LiteSpeed Cache and its image optimization feature, specifically the task that pulls image optimization jobs to optimize images on your site.

Here’s how you can approach fixing this issue:

1. Check Cron Jobs
LiteSpeed relies on WP-Cron (WordPress’s internal cron system) to schedule tasks. If WP-Cron isn’t running properly, it could delay the execution of tasks like image optimization. You can check the status of cron jobs:

Install a plugin like WP Crontrol to view and manage cron jobs.
In the WordPress dashboard, go to Tools > Cron Events.
Look for any failed or pending events related to LiteSpeed or imgoptm_pull.
If there are issues with WP-Cron, you may need to disable it and set up a system cron job instead, which runs more reliably. You can add a cron job through your hosting control panel (cPanel, Plesk, etc.) or contact your hosting provider for assistance.

2. Optimize LiteSpeed Cache Settings
Ensure that LiteSpeed Cache is properly configured, especially for image optimization. Go to LiteSpeed Cache > Image Optimization settings in your WordPress dashboard.

Check if there are any issues with image optimization, such as large image queues, timeout errors, or a server resource limitation that might be preventing the task from running on time.

You can try to clear the cache and restart the optimization process to see if it resolves the issue.

3. Increase PHP Resources
Sometimes, PHP resources like max_execution_time or memory_limit might be insufficient, causing background tasks like imgoptm_pull to get delayed or fail.

Check your php.ini settings or ask your hosting provider to increase:
max_execution_time (increase to 300 seconds or more)
memory_limit (increase to at least 256MB or 512MB)
You can also try increasing the resources allocated to LiteSpeed tasks, which might help if the server is under heavy load.
4. LiteSpeed Task Queue
If the issue persists, you might want to manually force LiteSpeed to process the task queue. You can do this through the LiteSpeed Cache > Advanced > Task Queue section.

In the Task Queue, you may see a list of tasks that are pending or failed. You can attempt to manually trigger the process or clear any stuck tasks.
5. Check Server Logs
Inspect your server’s error logs or LiteSpeed logs to see if there are any specific errors related to image optimization or scheduled events. This can give you a clue if the problem is related to permissions, server configuration, or other resource issues.

6. Update LiteSpeed Cache Plugin
Ensure you’re running the latest version of the LiteSpeed Cache plugin. Updates often come with bug fixes that may resolve issues with scheduled tasks.

7. Contact Hosting Provider
If the above steps don’t resolve the issue, your hosting provider might be able to help. They can check server load, cron job settings, and other server-related factors that might be contributing to the delay.

3/ For guidance on rectifying the ‘Access-Control-Allow-Origin’ issue, you may find the following resource helpful: https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/. Alternatively, we recommend seeking assistance from your hosting provider for further support.

Best Regards,
8Theme’s Team