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Viewing 30 posts - 901 through 930 (of 65,784 total)

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Rose Tyler

Support staff

October 24, 2024 at 11:53

Hello, MAHDAR,

Could you please confirm if the issue persists when the cache plugin is completely disabled? Kindly let us know the results of this test.

Best regards,
8Theme’s Team

#420309 Copied In reply to: Adding Products to the Favorites List

Rose Tyler

Support staff

October 24, 2024 at 11:12

Hello, Tarique,

We are revisiting a matter that has been raised previously. Kindly review our previous correspondence regarding the header once again, as the same logic applies to the footer.

Please note that there are two editors available: one within the theme options and the other using Elementor. The settings from the theme options will not function when the Elementor builder is enabled. Here is the message regarding this: https://prnt.sc/ZmQLtCNxdrTC

We kindly request that you edit the footer settings here – https://prnt.sc/ffpnrdLgyPfY , rather than through the theme options.
Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

#420303 Copied In reply to: During importing a theme, error Media not installed

Rose Tyler

Support staff

October 24, 2024 at 11:07

Hello, DonDigital,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#420300 Copied In reply to: Typography settings only appear in elementor building mode and not in the live site

Rose Tyler

Support staff

October 24, 2024 at 10:15

Hello, Tarique,

“Again why shop page is missing in the website?” – https://prnt.sc/WmxoRU1unyDK

“How to edit social icons? I Tried to edit but nothing changes.” – please provide an example.
Here are example from us for you:
– https://prnt.sc/Enps7eurTwTX – Single product builder with Elementor > edit template > https://prnt.sc/sLFIDKybi2w-
– https://prnt.sc/kWEUx9lifGS7 Footer builder with Elementor – https://prnt.sc/3QIaOvo5TTk- > https://prnt.sc/0e4ImyXc8tqm

Best regards,
8Theme Team

#420289 Copied In reply to: During importing a theme, error Media not installed

Rose Tyler

Support staff

October 24, 2024 at 09:57

Hello, Dave,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#420285 Copied In reply to: Spotlight element change colour and text

Rose Tyler

Support staff

October 24, 2024 at 09:56

Hello, Diderino,

We appreciate your prompt response.

1/ Theme Options > Styling > settings for buttons https://prnt.sc/ENeWYh4wiJZR

2/ Edit titles of products https://prnt.sc/Ie7bk4703ZqI

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#420284 Copied In reply to: capitalization on special parts of the website

Rose Tyler

Support staff

October 24, 2024 at 09:46

Hello AJ,

You’re welcome!

Custom CSS can be used: https://prnt.sc/kIvt7-tQkznq > https://prnt.sc/TGrwb4_hCysg

Best regards,
8Theme’s Team

#420283 Copied In reply to: Filter Shop by In Stock / Out of Stock option

Rose Tyler

Support staff

October 24, 2024 at 09:34

Hello, Rafael Santos,

Thank you for reaching out to us and for using our products.

We have received only one screenshot from you. Kindly verify this and provide the additional screenshots if necessary.

Additionally, please share the link to the page from which the screenshot was taken, as well as temporary wp-admin access, so we can review your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#420280 Copied In reply to: Product carrossel display, title is hidden

Rose Tyler

Support staff

October 24, 2024 at 09:31

Hello, Carliczyk,

We appreciate your prompt response.

We’ve checked the “Braulio Diamond Ring” product you provided and see the next – https://prnt.sc/_vI5dXwJDbKp

Related Products is a section that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
Read more – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
Our theme simply facilitates the display of these products as determined by the WooCommerce plugin.
Link to WooCommerce support forum – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#420279 Copied In reply to: Product carousel filter by similar products based on category and price
Rose Tyler

Support staff

October 24, 2024 at 08:56
Hello, QaQako,

We hope you’re doing well.

Thank you for reaching out to us. To change the size of the button icon alone, you can apply custom CSS to target the icon specifically: https://prnt.sc/OKUS4L_1qQLs
```
selector .elementor-button-icon svg {
    max-width: 50px;
    width: 50px;
    height: auto;
}
```
Best regards,
8Theme’s Team
#420274 Copied In reply to: Elementor -> Icon Box -> Content -> Button Text Icon (Size : XX)
Rose Tyler

Support staff

October 24, 2024 at 08:24

Hello, SAR24,

You’re welcome!

Best Regards,
8Theme’s Team

#420272 Copied In reply to: Create a specific template for Blog Post
Rose Tyler

Support staff

October 24, 2024 at 08:23
Hello, Francesco,

We appreciate your prompt response.

1/ Custom CSS code can be used, for example:
```
.blog .meta-post, .blog .meta-post a, .blog .sidebar-widget ul li a {
    color: black;
    font-size: 14px;
}
```
read more https://www.w3schools.com/css/css_text.asp

2/ We’ve checked the Blog page on the site you provided and comments are already disabled.

3/ Please follow this article to translate XStore theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Best Regards,
8Theme’s Team

Please contact administrator
for this information.
#420271 Copied In reply to: Changing Blog page sidebar style and article items
Rose Tyler

Support staff

October 24, 2024 at 08:11

Hello, Tarique,

1/ On your screenshot it is a mobile header, please change zoom in settings of your browser window – https://prnt.sc/bJW0jumajXu2

2/ There are no visible problems on frontend – https://prnt.sc/FvTj_Zy8gMPU
Please avoid using two header builders simultaneously. If you are editing the header through the theme options, kindly refrain from accessing the Elementor Header Builder.

Best regards,
8Theme Team

#420269 Copied In reply to: During importing a theme, error Media not installed

Rose Tyler

Support staff

October 24, 2024 at 08:08

Hello,

Thank you for reaching out to us.

At this time, we do not have specific documentation on registering a website as an app for iOS and Android. However, we recommend exploring Progressive Web Apps (PWA) as a potential solution, which allows websites to function similarly to native apps on both platforms. You may also want to consult with a developer who specializes in mobile app development for further assistance.

If you have any other questions or need further clarification, please feel free to contact us.

Best Regards,
8Theme’s Team

#420267 Copied In reply to: Do you have documentation on how to register the site as an app in IOS and android?

Rose Tyler

Support staff

October 24, 2024 at 07:58

Hello, Ecobees Developer,

We appreciate your prompt response.

Thank you for providing the FTP username, server, and port. However, we noticed that the FTP password is missing. Could you kindly provide the FTP password as well?

Best regards,
8Theme Team

#420264 Copied In reply to: Issues removing pricing filter in shop page.

Rose Tyler

Support staff

October 24, 2024 at 07:56

Hello, JiPanditJI,

Thank you for providing the FTP username, server, and port. However, we noticed that the FTP password is missing. Could you kindly provide the FTP password as well?

Additionally, based on the screenshot you shared, it appears that the AMP version of your website is enabled plugin.https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/ . If you are not satisfied with this version, you can easily disable it by navigating to the Plugins section and deactivating the XStore AMP

Best regards,
8Theme Team

#420263 Copied In reply to: I have updated the theme but the admin dashboard not at all working

Rose Tyler

Support staff

October 24, 2024 at 07:51

Hello, Hugo,

We find this situation unusual as it does not align with the current settings. We recommend updating the theme and plugins on your website, and then clearing all caches, including the server cache and CDN.

Best regards,
8Theme’s Team

#420262 Copied In reply to: Issues with XSTORE Customizer Header Builder

Rose Tyler

Support staff

October 24, 2024 at 07:39

Hello,

Private Content

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#420261 Copied In reply to: Media queries are ruining the design and we are unable to know the source for them or change it

Rose Tyler

Support staff

October 24, 2024 at 07:33

Dear @sherif,

You’re welcome!

Warm Regards,
The 8Theme Team

#420260 Copied In reply to: Social Media Sharing Buttons Not Working on Product Pages

Rose Tyler

Support staff

October 24, 2024 at 07:30

Hello, Hassan,

Thank you for contacting us and for using XStore.

Could you provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#420259 Copied In reply to: How to hide out of stock products from website

Rose Tyler

Support staff

October 24, 2024 at 07:22

Hello, SAR24,

We kindly request that you navigate to the header builder and disable the overlap feature. Depending on the builder you are using, one of the following articles should be helpful to you: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#420257 Copied In reply to: Creating a page or template and the section is too high – over the menu

Rose Tyler

Support staff

October 24, 2024 at 07:16

Hello, Manojith,

You’re welcome!

Best regards,
8Theme’s Team

#420256 Copied In reply to: removed menu item is showing in the website

Rose Tyler

Support staff

October 24, 2024 at 07:13

Hello, @Tommy,

This demo version uses containers instead of old sections, because of the Elementor plugin update. To solve the issue, we’ve activated them on your site via Elementor > Settings > Flexbox Container.

Best Regards,
8Theme’s Team

#420251 Copied In reply to: Can not install plant store demo. All other demos are working fine

Rose Tyler

Support staff

October 24, 2024 at 07:07

Hello, Anli75,

You’re welcome!

Kind Regards,
8theme team.

#420248 Copied In reply to: Product/category search filter does not work

Rose Tyler

Support staff

October 23, 2024 at 15:49

Hello, Hugo,

We’ve edited this header for the Frontpage – https://prnt.sc/gwBBH-fHycz_ Please clear cache of the browser and check the result.

Best regards,
8Theme’s Team

#420187 Copied In reply to: Issues with XSTORE Customizer Header Builder

Rose Tyler

Support staff

October 23, 2024 at 15:45

Hello,

Thank you for reaching out to us.

Could you please provide more details about your request and include screenshots to help us better understand the issue?

Best regards,
8Theme Team

#420186 Copied In reply to: ajouter le conditionnement dans la page boutique

Rose Tyler

Support staff

October 23, 2024 at 15:40

Hello, Francesco,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

Best Regards,
8Theme’s Team

#420185 Copied In reply to: Changing Blog page sidebar style and article items

Rose Tyler

Support staff

October 23, 2024 at 15:38

Hello, Diderino,

1/ We’ve uploaded a translation for the theme on your site. Please go to Loco Translate > Themes > XStore > edit translation.

2/ You need to rename this file https://prnt.sc/E3yXnleAE9O5 to xstore-core-de_DE.po and then continue the translation of the XStore Core plugin.
We will be able to rename this file for you in case you provide temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme Team

#420184 Copied In reply to: translate the theme – especally woocommerce

Rose Tyler

Support staff

October 23, 2024 at 14:31

Hello, Diderino,

Fehler: Der Benutzername BN Hemp4All@ ist auf dieser Website nicht registriert. Falls du dir über deinen Benutzernamen unsicher bist, versuche es stattdessen mit deiner E-Mail-Adresse.
https://prnt.sc/eUf_SzeM2A4X

Best regards,
8Theme Team

#420171 Copied In reply to: translate the theme – especally woocommerce

Rose Tyler

Support staff

October 23, 2024 at 14:13

Hello, Diderino,

Unbekannte E-Mail-Adresse. Überprüfe sie noch einmal oder versuche es mit deinem Benutzernamen – https://prnt.sc/gkRzgHfwUK0m

Best regards,
8Theme Team

#420168 Copied In reply to: translate the theme – especally woocommerce
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Viewing 930 results - 901 through 930 (of 65,784 total)