Hello, Diderino,

We appreciate your prompt response.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Diderino,

If you require assistance, please provide working access credentials.

Best regards,
8Theme Team

Hello, Hugo,

Thank you for reaching out to us and for using our theme.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Shounak_65753,

Thank you for contacting us and for using XStore.

We have adjusted the width of the elements as per your request through **Theme Options > Header Builder**. Kindly clear your browser cache and review the header to see the changes.

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, KSP Electronics,

We’ve activated the AMP plugin on your site.
You can read more about available settings here – https://www.8theme.com/documentation/xstore/amp-plugin/home-page-section/

Best regards,
8Theme Team

Hello, QaQako,

We would like to recommend that any code modifications be made through the child theme. This is because custom changes made directly to the parent theme will be lost after applying official updates. Please note that updates are mandatory and cannot be skipped.

Thank you for your understanding.

Fortunately, you can indeed install a child theme at this stage. Installing a child theme will not affect the current data. However, any customizations directly made to the parent theme files would need to be manually transferred to the child theme.

To install a child theme, you can follow these steps:
– Download the child theme archive from this page – https://www.8theme.com/downloads/
– Go to Appearance > Themes > install the child theme, but do not activate yet.
– Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that Activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Best regards,
8Theme Team

Hello AJ,

Thank you for reaching out to us.

To begin, you will need to determine the exact location where you would like to place the desired filter widget. Once decided, please follow these steps:

1. Navigate to **XStore Builders > Archive Products > Edit Template**.
2. Add the widget’s sidebar to the desired area https://prnt.sc/cGmKx-ZhoH90
3. Select the sidebar where the desired widget was added https://prnt.sc/thZN02gnn549
4. Ensure the widget is correctly placed https://prnt.sc/ZfJuBBIqZWyC

If you need further assistance, please don’t hesitate to contact us.

Best regards,
8Theme’s Team

Hello, Carliczyk,

Thank you for reaching out to us.

We understand that you are experiencing a situation where the image displayed does not correspond to the correct color attribute when linking to attributes in your menu. Instead, it shows the default image, or in some cases, an incorrect one.

Unfortunately, the functionality you are requesting is not available by default. It may be possible to achieve the desired result through customization of the files, but please note that such actions are complex and fall outside the scope of the basic support we are able to provide.

We appreciate your understanding.

Best Regards,
8Theme’s Team

Hello, Diderino,

We are currently unable to log in and kindly request that you provide the correct credentials at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello,

If you are experiencing difficulties saving certain menu options due to a large number of menu items, it may be necessary to increase the PHP Max Input Vars setting. We recommend reaching out to your hosting provider for assistance in adjusting this configuration.

Kind Regards,
8theme team

Hello, JiPanditJI,

Thank you for reaching out to us. We sincerely apologize for the inconvenience you are experiencing with the theme. We understand how frustrating it can be to encounter errors, especially when it affects your ability to manage the admin panel.

To assist you better, could you please provide us with more details about the specific errors you are encountering? Additionally, if possible, kindly share any error messages or screenshots or video that may help us diagnose the issue more effectively.

Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Rest assured, we are committed to resolving this matter as quickly as possible and ensuring that your theme functions smoothly.

We appreciate your patience and understanding.

Best regards,
8Theme’s Team

Hello, Sander,

Have you changed wp-admin access? We can’t log in.

Private Content

Best regards,
8Theme Team

Hello, SAR24,

Thank you for reaching out to us.

Regarding your request, it is possible to customize blog posts by creating templates and assigning them to specific posts. You can achieve this by using XStore Builders > Single post > create template.

This article for products https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ but it works for posts in a similar way.

Best Regards,
8Theme’s Team

Hello, Martin,

We appreciate your prompt response.

Please describe the situation and desired result in more detail.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing issues with media queries, where certain changes are not being applied despite adjusting the settings. We would be happy to assist you in resolving this matter.

Upon reviewing the code snippet you provided, it appears that there may be a conflict or misconfiguration in the media queries. Specifically, the @media only screen and (max-width: 1200px) rule is being applied, but within it, there is another media query for (min-width: 600px). This could potentially cause issues with how the styles are being interpreted, depending on the screen size.

To better assist you, could you please provide more details about the specific issue you’re encountering, such as the expected behavior and the devices or screen sizes where the problem occurs? On what page the code is applied? This will help us provide a more accurate solution.

We look forward to your response and are here to help.

Best regards,
8Theme’s Team