We’ve checked Woocommerce > Status > Logs and see the next – https://prnt.sc/rv_38MPJlniy
To address this matter effectively, we kindly recommend reaching out to the Pro Elements support team for further assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 11:55
Hello, Alexprstem,
We appreciate your prompt response.
Please provide URLs of pages from your screenshots.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 10:59
Hello,
Based on your description, it seems that this situation is not related to our theme. Therefore, we kindly recommend reaching out to the support team for the WooCommerce plugin for further assistance https://wordpress.org/support/plugin/woocommerce/
Best regards,
8Theme Team
Rose Tyler
Support staff
November 24, 2024 at 10:56
Hello, Mutta,
We appreciate your prompt response.
No, this is not what we mentioned. You need to use the Loco Translate plugin to translate plugins and the theme on your website. However, please note that some pages contain elements with settings that require manual text input. For such texts, it is recommended to edit them using Elementor.
1/ We’ve disabled and activated cache plugin on your site, this action cleared cache and fixed the issue – https://prnt.sc/xPwd1DvBVE9h
2/ It sounds like you’re encountering a performance issue due to a delayed scheduled task in your WordPress site. The task litespeed_task_imgoptm_pull is related to LiteSpeed Cache and its image optimization feature, specifically the task that pulls image optimization jobs to optimize images on your site.
Here’s how you can approach fixing this issue:
1. Check Cron Jobs
LiteSpeed relies on WP-Cron (WordPress’s internal cron system) to schedule tasks. If WP-Cron isn’t running properly, it could delay the execution of tasks like image optimization. You can check the status of cron jobs:
Install a plugin like WP Crontrol to view and manage cron jobs.
In the WordPress dashboard, go to Tools > Cron Events.
Look for any failed or pending events related to LiteSpeed or imgoptm_pull.
If there are issues with WP-Cron, you may need to disable it and set up a system cron job instead, which runs more reliably. You can add a cron job through your hosting control panel (cPanel, Plesk, etc.) or contact your hosting provider for assistance.
2. Optimize LiteSpeed Cache Settings
Ensure that LiteSpeed Cache is properly configured, especially for image optimization. Go to LiteSpeed Cache > Image Optimization settings in your WordPress dashboard.
Check if there are any issues with image optimization, such as large image queues, timeout errors, or a server resource limitation that might be preventing the task from running on time.
You can try to clear the cache and restart the optimization process to see if it resolves the issue.
3. Increase PHP Resources
Sometimes, PHP resources like max_execution_time or memory_limit might be insufficient, causing background tasks like imgoptm_pull to get delayed or fail.
Check your php.ini settings or ask your hosting provider to increase:
max_execution_time (increase to 300 seconds or more)
memory_limit (increase to at least 256MB or 512MB)
You can also try increasing the resources allocated to LiteSpeed tasks, which might help if the server is under heavy load.
4. LiteSpeed Task Queue
If the issue persists, you might want to manually force LiteSpeed to process the task queue. You can do this through the LiteSpeed Cache > Advanced > Task Queue section.
In the Task Queue, you may see a list of tasks that are pending or failed. You can attempt to manually trigger the process or clear any stuck tasks.
5. Check Server Logs
Inspect your server’s error logs or LiteSpeed logs to see if there are any specific errors related to image optimization or scheduled events. This can give you a clue if the problem is related to permissions, server configuration, or other resource issues.
6. Update LiteSpeed Cache Plugin
Ensure you’re running the latest version of the LiteSpeed Cache plugin. Updates often come with bug fixes that may resolve issues with scheduled tasks.
7. Contact Hosting Provider
If the above steps don’t resolve the issue, your hosting provider might be able to help. They can check server load, cron job settings, and other server-related factors that might be contributing to the delay.
We understand the issue you’re experiencing with the event images on your website, and we’re here to assist you. Based on the details provided, it seems that the cropping of event images to a square format may be related to a recent update or configuration change within your WordPress setup.
Since the events are being added via Tickera, check the plugin’s settings to see if there are any specific configurations for image handling or display.
We would recommend you contact support of the Tickera plugin and WordPress.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 10:06
Hello,
Thank you for reaching out to us.
We understand that you would like to create a moving text banner for your website.
/* Make each product container take up the same height */
.etheme-product-grid .product {
display: flex;
flex-direction: column;
justify-content: space-between; /* Push content to top and bottom */
}
Additionally, please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend, and the Crop option can be useful in this case.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 24, 2024 at 09:48
Hello, Safe Desires,
Thank you for reaching out to us.
Private Content
Best regards,
8Theme’s Team
Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 24, 2024 at 09:44
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 09:37
Hello, Tareqabodohon,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 09:36
Hello, Alexprstem,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
To remove the category menu from the Mobile menu in the header and place the categories in the Mobile panel for easier navigation, you can follow these steps:
1/ Header Builder via Elementor > Edit template > edit settings of Mobile menu element.
We understand that you are experiencing an issue with updating WordPress, as it indicates that an update is already in progress.
To assist you further, we recommend the following steps:
1. **Clear the Update Lock in the Database:**
Sometimes, WordPress creates a temporary lock in the database during an update. If the update process is interrupted, this lock may remain. You can manually remove it by accessing your database via phpMyAdmin or a similar tool and deleting the core_updater.lock record from the wp_options table.
2. **Check File Permissions:**
Ensure that your WordPress files and folders have the correct permissions. Incorrect permissions can sometimes prevent updates from completing.
3. **Disable Plugins Temporarily:**
Deactivate all plugins temporarily to rule out any conflicts. You can do this via the WordPress admin dashboard or by renaming the plugins folder in your WordPress installation directory.
4. **Manually Update WordPress:**
If the issue persists, you can manually update WordPress by downloading the latest version from [WordPress.org](https://wordpress.org), replacing the core files via FTP, and running the update script.
If you are unsure about performing these steps or need further assistance, please contact support of WordPress, because our theme doesn’t affect it.
Thank you for your patience and understanding.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 24, 2024 at 08:41
Hello,
If you would like to request the addition of new features and options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 08:39
Hello, Quyen,
We would like to inform you that we have disabled third-party plugins and successfully imported the demo content for your website. At your convenience, please review the setup and enable any plugins you require. Kindly keep in mind that adding additional plugins may slightly impact the site’s performance.
For example, Variation Swatches for WooCommerce plugin can be replaced by our built in functionality of variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared
Best regards,
8Theme Team
Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 24, 2024 at 08:30
Hello,
Thank you for reaching out to us.
Have you already contacted the plugin’s support team to seek their advice on this matter?
Some plugins require a shortcode to display specific features. Please check the ShipRocket Plugin documentation to confirm if a shortcode is needed to display the Pincode Checker on the product page.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 08:27
Hello,
Thank you for reaching out to us. Could you please provide more details regarding your request to not display the parent brand and parent categories? This will help us better understand your requirements and assist you more effectively.
