Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 23, 2024 at 15:26
Hello,
Thank you for reaching out to us.
Please download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded.
Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded”.
Then, clear all caches and check how Theme Options work.
We have reviewed the cart page on your website and were unable to identify the mentioned issue in the menu. Could you please record a video demonstrating your actions and the problem so that we can follow the steps accordingly?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Thank you for reaching out to us. We kindly ask you to visit the link to the page you provided and record a video demonstrating your actions and the issue you are experiencing. This will help us replicate the problem on our end and provide an effective solution.
Unfortunately, a significant amount of time has already been spent trying to identify the issue, as the initial information provided was insufficient. It is possible that this matter may not even be related to the functionality of our theme. However, at this point, we cannot determine that with certainty due to the lack of clear instructions or details on where exactly the issue can be observed.
If my message comes across as too direct, please accept my apologies. Our intention is solely to resolve your issue as efficiently as possible. To proceed, we kindly request a clear video walkthrough of the problem and a precise link to the page where the issue occurs. Without this information, it becomes challenging to assist you effectively, and it results in unnecessary delays for both parties.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Thank you for your understanding and cooperation. We look forward to receiving the requested details so we can assist you further.
Has your issue been resolved after disabling caching (plugin, CDN, or possibly server-side caching)?
Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 23, 2024 at 14:52
Hello, Mustafa,
Private Content
Warm Regards,
The 8Theme Team
Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 22, 2024 at 16:54
Hello, Signum,
Private content
Best Regards,
8Theme’s Team
Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 22, 2024 at 16:22
Hello,
Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
The 8Theme’s Team
Rose Tyler
Support staff
November 22, 2024 at 16:19
Hello,
You can configure different settings for different devices, as shown in the following screenshot: https://prnt.sc/U1wnUmczwt9C
Please note that the image widget in question is an element of the Elementor plugin. This means that regardless of the theme activated on your website, the result will remain the same. Therefore, it would be more appropriate to reach out to the plugin’s author rather than the theme’s author for further assistance – https://wordpress.org/support/plugin/elementor/
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 22, 2024 at 16:15
Hello, Slava,
It seems that the issue with the translations is caused by the WordPress update (from 6.7). You may either downgrade to a previous version or wait for the next update.
Could you please clear your cache and then provide screenshots of the untranslated strings?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 22, 2024 at 13:36
Hello, Outgrowth,
Thank you for reaching out to us.
Your site is under maintenance mode, so we can’t check your site.
Could you please provide temporary wp-admin access?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 22, 2024 at 13:35
Hello, EmporioWeb,
Thank you for reaching out to us.
Could you kindly record a video demonstrating the issue?
Additionally, you mentioned that the problem is not related to one of the plugins. Could you please confirm if the issue persists when other third-party plugins on your website are disabled?
Could you kindly test if the same issue occurs when using a default theme, such as Storefront? Since the functionality loginisation is based on WooCommerce plugin functions and actions, it is possible that the issue may persist with other themes as well.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 22, 2024 at 13:23
Hello,
Private Content
Best Regards,
The 8Theme’s Team
Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 22, 2024 at 12:18
Hello, Tarique,
1/ “The thumbnail low resolution in product category problem is still there.” – We’ve set https://prnt.sc/sDt9tKuUyodU Please prepare images for categories with the desired size and resolution and upload them for categories.
We are pleased to inform you that the issue has been resolved by re-selecting the logo image. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
To assist you further, could you please provide the URL of the product where the issue is visible, along with temporary wp-admin and FTP access? This will help us investigate and resolve the matter efficiently.
We appreciate your cooperation and look forward to your response.
1/ By default, there is no such possibility. It requires additional customization in files.
2/ You are using a 3rd-party plugin – Variation Swatches for WooCommerce, but we offer our own variation swatches https://youtu.be/LgzC4iK-j6A?feature=shared In case you are not using our swatches you need to contact the support of the plugin directly.
We hope for your understanding and cooperation.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 22, 2024 at 09:05
Hello,
Thank you for informing us about resolving the issue on your own.
