Could you kindly provide a live example of the desired result?
At first glance, it seems that you may need to create the pages with the desired content and then add them to the menu. Could you please clarify any specific questions or challenges you are encountering in this process?
We are here to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 17:03
Hello, Dan,
Thank you for reaching out to us.
Your site is under maintenance mode, so we can’t check your site.
Could you please provide temporary wp-admin access?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 16:40
Hello,
We kindly ask you to clear your browser cache and then check how the account page is functioning now. Please provide a detailed description of any issues you encounter, along with screenshots or a video, to help us better understand the situation.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 16:37
Hello,
Could you please record a video demonstrating the issue?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
To assist you further and identify the root cause of this issue, could you please provide us with the following details?
1. The specific steps you take to set the VAT value.
2. Any plugins or third-party tools you may be using that could potentially interact with the VAT settings.
3. Whether you have noticed any patterns or triggers that cause the VAT value to change.
Additionally, we recommend ensuring that your theme and all related plugins are updated to their latest versions, as updates often include fixes for known issues.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
November 21, 2024 at 16:34
Hello,
The email support and the support forum are managed by different teams. Could you please specify the exact email address you contacted? We kindly ask you to provide all the necessary details regarding your request directly through the support forum. It is very important to include complete information about your inquiry, along with temporary working access credentials, if you are ready to collaborate.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 16:31
Hello,
Thank you for reaching out to us.
As long as you have an active support period for at least one XStore license, you are welcome to post your inquiries on our forum. However, we kindly remind you to always include a link to the website in question when submitting your query, just as you have done this time.
Could you please record a video of the problem and let us know what browser you use?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
The “Register” button appears because we have updated the WooCommerce plugin settings. You can find more details in our documentation here: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/
However, if you are experiencing issues with the functionality of the button within a window created using a third-party plugin, we kindly recommend reaching out to the developers of that plugin. This matter falls outside the scope of our theme’s functionality and support.
Thank you for your understanding.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 15:55
Hello,
It appears that you are currently editing the page: https://prnt.sc/Mkk-z1Uuk6u7. Kindly let us know once you have finished and closed the editor, so we can proceed to review and verify the settings on that page.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 15:53
Hello,
After thoroughly reviewing the situation on your website, we have identified the cause of the fatal error. Specifically, the issue stems from an incorrect translation, as highlighted in the following screenshot: https://prnt.sc/LIFr3ITNxaco
Moving forward, we recommend exercising caution when translating strings, especially if they contain specific symbols. Omitting or altering such symbols in the translated version can lead to similar errors. Please note that this issue is not related to our theme but rather to the translation process itself, particularly when translations are created quickly without thorough review.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 15:29
Hello,
Thank you for reaching out to us.
Single product builders via Elementor > edit template > we’ve added custom CSS code https://prnt.sc/Y7bLM2BX0kbU
1/ Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.
2/ There is no such option, by default. You require an extra option.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 21, 2024 at 14:40
Hello,
Thank you for reaching out to us.
To achieve your desired outcome, kindly create a static block with the content you wish to display. Once the static block is ready, you can add it to the desired area using the corresponding shortcode.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 14:34
Hello,
Thank you for reaching out to us and for choosing our theme.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 21, 2024 at 14:14
Hello, Olga,
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
The 8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 14:14
Hello,
This code can be added in Theme Options > Theme Custom CSS > Mobile:
.content li, .type-product li {
font-size: 16px;
}
If this does not achieve the desired result, please provide a more detailed description of your request, and we will be happy to assist you further.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 13:12
Hello, Olga,
Private Content
Best Regards,
8Theme’s Team
Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 21, 2024 at 13:08
Hello,
We have uploaded a screenshot from the Firefox browser in the private content area for your reference. As you can see, the sidebar is displayed and functioning correctly on the shop page of your website.
The issue you are experiencing might be caused by an outdated browser version or a browser extension that could be interfering with the website’s functionality. We kindly ask you to check the site on several other devices and browsers to verify the issue.
Should you require further assistance, please do not hesitate to reach out.
Best regards,
8Theme’s Team
Content is visible for topic creator and support staff only.
You need to contact the support of the tutor plugin, you are using, to get further assistance.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 11:51
Hello,
Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
The 8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 11:15
Hello,
Could you kindly provide more details regarding your request? If possible, please include relevant links and screenshots to help us better understand and assist you.
We look forward to your response.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 21, 2024 at 11:14
Hello,
Could you please specify which page on your website you are referring to? Kindly provide a link to the page and describe your desired outcome in as much detail as possible.
Try to disable “Scroll to Top after Ajax filter action” via Theme Options.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 21, 2024 at 10:46
Hello, Olga,
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
