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Viewing 30 posts - 181 through 210 (of 65,711 total)

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Rose Tyler

Support staff

November 21, 2024 at 08:42

Hello,

We kindly request that you provide temporary WP-Admin access, along with the link to the specific page you are referring to.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

#424479 Copied In reply to: XStore Sticky Header overlapping content sections

Rose Tyler

Support staff

November 21, 2024 at 08:40

Hello, @MonnaChu,

1/ Please read this article – https://elementor.com/blog/500-internal-server-error/

2/ Could you also let us know what feedback you have received from your hosting provider after they investigated the issue on the server side?

3/ Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme’s Team

#424478 Copied In reply to: Server Error(500 error) when i edit home page,i can’t keep publish it

Rose Tyler

Support staff

November 21, 2024 at 08:30

Hello,

Thank you for your response. Could you please record a video demonstrating the issue so that we can replicate your actions and observe the problem? Additionally, kindly specify which page you are editing in the video.

Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

#424477 Copied In reply to: Issues with elementor builder i responsive mobile version

Rose Tyler

Support staff

November 21, 2024 at 08:27

Hello, Tarique,

We’ve changed https://prnt.sc/1AApps-RUrmE to https://prnt.sc/vhDcumUaWrie
Please clear cache and check the result.

Warm Regards,
The 8Theme Team

#424476 Copied In reply to: I am facing problem in editing the theme

Rose Tyler

Support staff

November 21, 2024 at 08:12

Hello,

https://prnt.sc/dnwVM9xm8be4
Please clear cache of your mobile browser and check the result.

Best Regards,
8Theme’s Team

#424472 Copied In reply to: cross x to close the popup not visible in mobile view

Rose Tyler

Support staff

November 20, 2024 at 17:00

Hello, @MonnaChu,

Please read this article – https://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/

Download “XStore – Installable Archive” from this page https://www.8theme.com/downloads/ > unzip it and you will get xstore folder for re-uploading.

Your hosting provider should be able to re-upload the theme through FTP for you or give you step-by-step instructions.

Best Regards,
The 8Theme’s Team

#424414 Copied In reply to: Server Error(500 error) when i edit home page,i can’t keep publish it

Rose Tyler

Support staff

November 20, 2024 at 16:26

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

#424405 Copied In reply to: Drinks demo header used on minimal electronics demo import

Rose Tyler

Support staff

November 20, 2024 at 16:08

Hello,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#424403 Copied In reply to: Drinks demo header used on minimal electronics demo import

Rose Tyler

Support staff

November 20, 2024 at 16:07

Hello,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#424402 Copied In reply to: Cannot edit pages or posts or add new ones

Rose Tyler

Support staff

November 20, 2024 at 15:27

Hello, Razr1911,

Thank you for reaching out to us.

“Your theme does not natively support menus” – this notice can be ignored. Our theme incorporates a Header Builder feature that enables you to position menus anywhere within the header. As such, there are no settings for ‘Manage Menu Locations’.

“Could not insert term taxonomy into the database.” – we recommend addressing this issue with your hosting provider, WordPress support, Advanced DB Cleaner support, as it is not related to our theme.
Alternatively, if you have access to a backup, restoring from a point before the problem arose could also be a quick fix.

Best regards,
8Theme’s Team

#424397 Copied In reply to: Menu is not showing “Your theme does not natively support menus”

Rose Tyler

Support staff

November 20, 2024 at 15:23

Hello,

We hope this message finds you well.

Please refer to the following link: https://prnt.sc/qP2Teko6HS5N . We kindly request that you contact your hosting provider to address the issue highlighted there.

Once the issue has been resolved, kindly test the editor to ensure it is functioning correctly. Should you require any further assistance after that, please feel free to provide us with FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process) , and we will be happy to assist you further.

Best regards,
8Theme Team

#424396 Copied In reply to: Issues with elementor builder i responsive mobile version

Rose Tyler

Support staff

November 20, 2024 at 14:56

Hello,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#424388 Copied In reply to: cross x to close the popup not visible in mobile view

Rose Tyler

Support staff

November 20, 2024 at 14:54

Hello,

Thank you for reaching out to us.

1/ Could you kindly provide a video demonstrating the behavior you have described, as well as a link to the page where you would like this issue to be resolved?

2/ Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

#424387 Copied In reply to: XStore Sticky Header overlapping content sections

Rose Tyler

Support staff

November 20, 2024 at 14:52

Hello,

Thank you for reaching out to us.

You need to disable the overlap option https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Provide temporary wp-admin access and we will help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#424385 Copied In reply to: Header is not showing properly, please check out and resolve the issue quickly

Rose Tyler

Support staff

November 20, 2024 at 13:19

Hello,

Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#424366 Copied In reply to: Error and not load site Fatal error: Uncaught ValueError: Unknown format specifier “a” in

Rose Tyler

Support staff

November 20, 2024 at 13:08

Hello, Woolwolf,

Could you kindly provide us with the link to the page shown in your screenshot, as well as the access credentials for the test account from which the purchase was made? This will allow us to view the exact content of the page that you are showing us.

Best regards,
8Theme’s Team

#424362 Copied In reply to: Download is off screen on mobile devices
Rose Tyler

Support staff

November 20, 2024 at 12:58
Hello,

Thank you for contacting us and for using XStore.

Please add this code in Theme Options > Theme Custom CSS > Mobile:
```
.et_b_single-request-quote-popup .et-close-popup {
        left: 85%;
    }
```
Best Regards,
8Theme’s Team
#424358 Copied In reply to: cross x to close the popup not visible in mobile view
Rose Tyler

Support staff

November 20, 2024 at 12:54

Hello, Applesandcider,

Thank you for reaching out to us and for providing detailed information regarding the issue you’re experiencing with the widgets in your sidebar. We understand how frustrating this situation must be.

Based on the information and screenshots you have provided, it appears that the widgets are being automatically moved to the “Inactive Widgets” section without any manual intervention. This is not a common issue. We would recommend you contact WordPress support.

Are you using any third-party plugins that might be affecting the widget behavior?
Have you recently updated the WordPress version or any plugins?
Are there any specific actions or changes you notice before the widgets are removed (e.g., theme customizations, plugin updates, etc.)?

Best regards,
8Theme’s Team

#424355 Copied In reply to: Ongoing issue with widgets becoming automatically inactive and so disappearing from sidebars.

Rose Tyler

Support staff

November 20, 2024 at 12:48

Hello, @MonnaChu,

Yes, you can. Disabling a few unnecessary plugins should help, as your available memory is not small and would typically be sufficient for most of our users. Therefore, we recommend that you contact your hosting provider to investigate the situation further. They will be able to identify what is consuming such a large amount of resources and suggest the best course of action to resolve the issue.

Please note that we are not disregarding your concerns, but rather advising you on the most effective way to resolve the situation. The issue you are facing should be addressed on the server side by your hosting provider. Given that your hosting service is robust, their support team should have all the necessary resources to resolve the current problem.

Best Regards,
The 8Theme’s Team

#424354 Copied In reply to: Server Error(500 error) when i edit home page,i can’t keep publish it

Rose Tyler

Support staff

November 20, 2024 at 12:13

Hello, Diginext,

Thank you for contacting us and for using XStore.

XStore Builders > Archive Products Builders with Elementor > edit template > remove breadcrumbs.

Please submit new topics for your own questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Best Regards,
Team 8Theme

#424346 Copied In reply to: Remove Breadcrumbs from pages and display Header on top of page

Rose Tyler

Support staff

November 20, 2024 at 12:11

Hello,

Thank you for reaching out to us.

The issue you’re experiencing, where product images appear blurred when adjusting the zoom level of your browser, may be related to how the images are being rendered at different resolutions. When the browser zoom is changed, it can affect the scaling of images, especially if the images are not optimized for various screen sizes or resolutions.

Clearing your browser cache or trying a different browser may help resolve the issue.

Additionally, please read the docs of the Woocommerce plugin – https://woocommerce.com/document/fixing-blurry-product-images/ because the current situation is independent of the theme.

Best Regards,
8Theme’s Team

#424344 Copied In reply to: pictures of the products in the category are sometimes blurred

Rose Tyler

Support staff

November 20, 2024 at 12:07

Hello,

We hope this message finds you well.

Thank you for your prompt response. We kindly request that you clear your browser cache and attempt to edit the “About Us” page using Elementor once again. Please let us know if this resolves the issue.

We look forward to your feedback.

Best regards,
The 8Theme Team

#424341 Copied In reply to: Cannot edit pages or posts or add new ones

Rose Tyler

Support staff

November 20, 2024 at 11:35

Hello, Natasha,

Thank you for reaching out to us.

1/ You need to contact your hosting provider and ask to fix the problem from the server side. It looks like the PHP version should be decreased to 8.2 and memory limit increased – https://prnt.sc/ntld2eWyAg8q

2/ Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Best Regards,
8Theme’s Team

#424334 Copied In reply to: Blank Page on front end after new installation

Rose Tyler

Support staff

November 20, 2024 at 10:56

Hello, Woolwolf,

If you would like to remove the animation from the content, you can do so here – https://prnt.sc/knK1HslaStCn

Best regards,
8Theme’s Team

#424329 Copied In reply to: Font and image changes every time the website loads

Rose Tyler

Support staff

November 20, 2024 at 10:42

Hello,

Thank you for reaching out to us.

Please check now – https://prnt.sc/AJKCYfRIGkfc

Best Regards,
8Theme’s Team

#424322 Copied In reply to: Product title not showing on frond and backend
Rose Tyler

Support staff

November 20, 2024 at 10:40
Hello,

Thank you for reaching out to us.

Custom CSS code can be used:
```
@media only screen and (max-width: 992px) {
    .xstore-wishlist-table .mob-hide {
        display: table-cell;
    }
    form.xstore-wishlist-form {
        overflow-x: scroll;
        white-space:nowrap;
    }
}
```
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team
#424320 Copied In reply to: Some units disappear in the mobile view of the wishlist page.
Rose Tyler

Support staff

November 20, 2024 at 08:54

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#424304 Copied In reply to: Cannot edit pages or posts or add new ones

Rose Tyler

Support staff

November 20, 2024 at 08:39

Hello, Alfi,

We hope this message finds you well.

Could you kindly provide the URL of the website shown in your screenshots, as well as temporary wp-admin access for further assistance?

Warm Regards,
The 8Theme Team

#424301 Copied In reply to: How can I get rid of this in the my account section?

Rose Tyler

Support staff

November 20, 2024 at 08:19

Hello,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#424300 Copied In reply to: Issues with Customization in XStore Theme Demo – Colours, Alignment, and Widget Styling Not Reflect

Rose Tyler

Support staff

November 20, 2024 at 08:14

Hello,

Thank you for reaching out to us.

Please go to Elementor > Settings > Features > Upgrade Swiper Library > select “Inactive”.

If this does not resolve the issue, please provide us with a link to the page from your video, along with temporary wp-admin and FTP access.

Best regards,
8Theme’s Team

#424298 Copied In reply to: Product carousel infinity loop showing white space at end of products
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Viewing 210 results - 181 through 210 (of 65,711 total)