Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 19, 2024 at 18:16
Hello,
Please check how it works now.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 18:12
Hello,
We’ve created a static Wishlist page on your site. Please check the result.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 18:04
Hello,
We hope this message finds you well.
We would like to inform you that certain plugins on your website have been disabled. At present, there are 6 active plugins on your site. Kindly review the current configuration at your convenience.
If you have any questions or require further assistance, please do not hesitate to reach out.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 19, 2024 at 17:00
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 16:58
Hello,
Please clear cache and check Categories on the Home page now.
“But in the preview of the 8theme, the animations are visible. ” – The demonstration uses Lottie animations https://prnt.sc/5zQ_X-Osol7X > https://prnt.sc/inB_zYqpH5nI
“So why are they not working on our website?” – WordPress does not allow the import of such file types. Therefore, for the import process, they were replaced with static images https://prnt.sc/RCqCcg_SNeXv
“If we want such animations on our website, what should we do? Please guide us.” – edit page using Elementor > set settings from our screenshots https://prnt.sc/5zQ_X-Osol7X > https://prnt.sc/inB_zYqpH5nI Where Lottie files should be your own. For example, you can find free Lottie files online.
Please be aware that it is not feasible to request the Lottie files from the demonstration, as you will need to replace them with your own files regardless.
“https://www.8theme.com/documentation/xstore/theme-installation/demo-content/ “Please note that the images obtained after importing demo content are not intended for use on live sites or redistribution. If you wish to identify the image sources for licensing purposes, please utilize an image search engine” ”
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 16:41
Hello,
You need to select specific categories in the settings of the element. Unfortunately, we are unable to do this on your behalf, as you are currently editing the page, and it is not possible for both of us to make changes simultaneously. Therefore, we have provided a screenshot from the demo for your reference – https://prnt.sc/J64wONa5vCHl
The menu in your screenshot is hidden due to settings applied in the Elementor editor https://prnt.sc/YR4IGQqVrYpj . We do not see any issues at the moment. Kindly provide a detailed description of each problem you believe exists. Otherwise, we will assume that there is a misunderstanding.
Best regards,
8Theme’s Team
Content is visible for topic creator and support staff only.
Rose Tyler
Support staff
November 19, 2024 at 16:05
Hello,
We would like to inform you that the theme has been successfully activated on your website. Please take a moment to review the result and feel free to make any changes you deem necessary. Should you require any assistance, do not hesitate to reach out to us.
Additionally, we have temporarily disabled third-party plugins. You can now navigate to **Dashboard > Plugins** and activate the plugins you consider essential. Please keep in mind that each additional plugin may slightly affect the website’s performance.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 15:51
Hello,
We have successfully activated the XStore theme on your website. Could you kindly let us know what specific assistance you require from us moving forward?
BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 19, 2024 at 15:45
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 15:35
Hello, Mosaraf,
Private Content
Best regards,
8Theme Team
Content is visible for topic creator and support staff only.
Could you please adjust the permissions for the user you created for us, so that we have access to the editor?
From your screenshot, it appears that the issue may be caused by a third-party plugin. Kindly disable any third-party plugins that are not included with the theme and check the editor afterward.
Unfortunately, we are unable to log in with the provided credentials. Could you kindly share the correct wp-admin access details so we can assist you further?
We appreciate your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 13:56
Hello,
Please check how it works now.
We’ve added a link to the Private Content area.
Best Regards,
8Theme’s Team
Content is visible for topic creator and support staff only.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 11:36
Hello,
Thank you for reaching out to us.
Could you provide URL, temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
If this does not address your query, kindly provide more details about your request. Additionally, we would appreciate it if you could grant us temporary wp-admin access to your site so we can assist you further.
