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Rose Tyler
Support staff
November 19, 2024 at 10:00
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 09:58
Hello,
Thank you for contacting us and for using XStore.
Please clear cache and check the “Add to cart” translation on the single product page now.
It seems that the issue with the translations is caused by the latest WordPress update. You may either downgrade to a previous version or wait for the next update.
XStore Builders > Single Product Builder with Elementor > edit template > edit width of columns. Specifically, you can reduce the width of the column containing the product image and increase the width of the adjacent column accordingly.
Zoom on hover shows the image in real size it was uploaded on the site.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 09:13
Dear Customer,
If you are referring to the possibility of asking general questions on the forum related to all websites using the XStore license (including both live and staging sites), you can certainly do so here, as you have always done. Simply post your question, specifying the website it pertains to, and you will receive a response.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 09:10
Hello,
Thank you for reaching out to us.
Custom CSS code can be used:
.content li, .type-product li {
font-size: 20px;
line-height: 1.2;
}
In case you are using Archive Products builder via Elementor > edit template, you can use these settings – https://prnt.sc/hvlOIPpNV3Hi
We hope this information is helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 08:44
Hello,
Thank you for reaching out to us.
There is no such option, but you can try to use custom CSS code:
/* Center align related and cross_sells products if there are 3 items */
@media (min-width: 768px) {
.elementor-widget-woocommerce-product-etheme_related .swiper-wrapper,
.elementor-widget-woocommerce-product-etheme_cross_sells .swiper-wrapper {
display: flex;
justify-content: center;
}
}
display: flex; and justify-content: center;: These properties will center the items within the container.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 07:46
Hello, Incanda,
Thank you for reaching out to us with your concern.
Theme Options > Speed Optimization > Always load “wc-cart-fragments” > Off. Clear cache and check the result.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 19, 2024 at 07:42
Hello, ziga32,
Thank you for your understanding and cooperation.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 18, 2024 at 17:01
Hello, Sergiu,
Please note that the Quantity Discounts are displayed when a product is eligible to be added to the cart. For variable products, it is necessary to select the variations, and the stock number should be more than 1.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 18, 2024 at 16:52
Hello, ziga32,
We have noticed that while your WordPress installation has been updated to version 6.7, the theme and plugins have not yet been updated. We kindly request that you update them at your earliest convenience to ensure optimal performance and security of your website.
Should the issue persist after updating, it is possible that the recent WordPress update may have caused some translation-related problems. In this case, we recommend reaching out to WPML support for further assistance. Alternatively, you may consider downgrading your WordPress version. However, we remain hopeful that either WordPress or WPML will release an update soon to resolve these issues.
Thank you for your attention to this matter.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 18, 2024 at 16:46
Hello, Sergiu,
Thank you for sharing the solution that worked for you.
As a general practice, we kindly ask that new topics be created for new questions. Please ensure that your theme is updated to the latest version (9.4.5), and then provide us with temporary wp-admin access so we can check the functionality of the Quantity Discounts on your website.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Kind Regards,
8theme team
Rose Tyler
Support staff
November 18, 2024 at 16:16
Hello, Sayan Kundu,
Thank you for reaching out to us.
We understand that you would like to remove an image from the wishlist under the “select option” feature. We are happy to assist you with this.
Custom CSS code can be used:
Please provide URL, temporary wp-admin and FTP access.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 18, 2024 at 16:12
Hello, Ram Yadav,
Please provide the URL of the page from your screenshot.
Here is what we see on your site – https://prnt.sc/CBdO7xSPR51b
Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 18, 2024 at 15:41
Hello, Stanley87,
Thank you for contacting us and for using XStore.
Try to disable “Mobile User-scalable” and “Mobile optimization” clear cache including cache of your mobile browser and check the result after that. The mentioned settings may conflict with the setting of cache/optimization plugin on your site.
We would like to inform you that the alignment is centered in accordance with the parent Main Menu item.
Kindly try enabling the “Mega Menu Dropdown Full-Width” option by navigating to Theme Options > Header Builder > Main Menu.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 18, 2024 at 13:17
Hello, Gabrielet,
Thank you for reaching out to us.
We would like to inform you that the new version of the theme (9.4.5) will be compatible with the latest version of WooCommerce and should not have any critical issues with the most recent version of WordPress. However, at this time, we do not recommend updating WordPress just yet, as there are still some issues that need to be addressed by WP developers, which cannot be resolved on the theme’s side.
However, if you wish to receive personalized website development services from an external team, outside of the support forum, for tasks that are tailored specifically to your needs and preferences, you may choose to use an additional service. This is entirely optional.
We never require our clients to pay extra for services that are already included in the basic support package. This is why we take the time to clearly explain what is covered and what is not.
We hope this clarifies the situation, and that you now have a better understanding. Please refrain from accusing us or insisting on services that fall outside the theme author’s responsibility, as this applies to any theme you may purchase.
Best regards,
8Theme Team
Rose Tyler
Support staff
November 18, 2024 at 10:19
Hello, Merin,
You’re welcome!
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 18, 2024 at 09:15
Hello,
We kindly ask you to clear the cache and check the functionality of the translations at your earliest convenience.
Please note that there was a known issue with the Loco Translate plugin, which cannot be resolved through custom code within the theme. You can find more information about this issue here:https://wordpress.org/support/topic/known-issues-with-wordpress-6-7/
In the translation settings, under the “Relocation” tab, we have selected the system folder.
